Managed Services Supplier Insights
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OT Group Partners With Field Effect, Improves Security Stack ROI
10/25/2022
With over 30 years of experience in the industry, OT Group is a leading provider of integrated business solutions, offering complete IT solutions and support to organizations with a wide range of experiences and needs. See why OT Group’s experience with Field Effect Covalence convinced them that partnering with Field Effect would help solve their security challenges.
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Fundamental Cybersecurity For Managed Service Providers
10/21/2022
Developed by subject matter experts who are members of the CompTIA ISAO, this whitepaper provides the fundamental aspects of cybersecurity that a managed technology solutions business serving small-to-medium businesses needs to understand and implement. It is meant to help anyone seeking guidance—or is maybe overwhelmed by—implementing sound, best practice cybersecurity operations, technology, and behavior.
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MSP RunBiz Speeds Up Daily Tasks And Streamlines Access To Documentation With New Integration
10/20/2022
Run Business Solutions is an IT managed services and website services provider based in Amarillo, Texas. With 120 customers and 4,000 endpoints to manage, RunBiz faced issues with automation and siloed documentation for their clients’ environments. Read on to learn how they used IT Glue to overcome their documentation challenges and streamlined their business operations.
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2022 Global MSP Benchmark Survey Report
10/13/2022
At each stage of MSP growth, the challenges are distinct. While you may only realize this in retrospect, if you look back at your journey today, you’ll realize that you’ve faced a host of different challenges along the way — and with each challenge that you’ve overcome, you have moved to a new level. However, the approaches to business that got you this far aren’t necessarily the approaches that will get you to the next level.
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Version2 Gives Customers Direct Access To Information With Secure Documentation Solution
10/12/2022
Version2 needed to consolidate all of their clients’ information into one place and automate everyday tasks. Keep reading to learn about how IT Glue helped Version2 create new standards and processes in their business with relationship mapping, integrations, flexible workflows, secure password access, and more.
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Global State Of The MSP Report
9/26/2022
Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about who they are and what they care about. Of those surveyed, only 17% were active Datto partners. The result: A wealth of data and insights from a diverse sample of MSPs on how they run their business, the solutions they use to serve clients, and their predictions for the next few years.
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Debunking The Three Biggest Myths About On-Demand Labor
7/27/2022
For many service organizations, incorporating on-demand labor into their blended workforce represents a new and unfamiliar way of connecting with skilled technicians. With all new and unfamiliar things, this means that there are a lot of misconceptions about on-demand’s strengths and weaknesses. Let’s address the three biggest myths about on-demand labor and debunk them one by one.
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Three Market Conditions Impacting Field Service Costs
7/6/2022
Cost matters—to field technicians and service delivery companies alike. For service leaders, getting work done at an optimal price point is of the utmost importance. But rates are subject to market conditions, and this can be a double-edged sword. Over the past year, technical resource costs in the field services space have risen roughly 10 percent across the board. Specifically, market conditions are impacting field service’s bottom line across three dimensions: travel, labor, and equipment costs.
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The Cost Of Downtime
4/19/2022
Unplanned internet downtime can bring your operations to a grinding halt, resulting in lost revenue, productivity, and other costs that are less obvious but longer-lasting. Yet, 19% of B2B SMBs and 27% of B2C organizations say they do not feel their businesses are prepared to deal with unexpected downtime.
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How To Attract The Right On-Demand Talent For Your On-Site Service Delivery
4/6/2022
Experienced and reliable technicians are invaluable assets. For service leaders who use on-site talent platforms to connect with independent contractors, attracting technicians you can trust with your brand is a core priority. The current labor shortage creates a focused sense of urgency around this key success factor. IT labor is in high demand, technicians know it, and service organizations are left with a stark business imperative: maintain a positive reputation among on-demand technicians or risk undermining the strength of their field service workforce by not having the adequate talent to get the job done.