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EDITOR'S DESK

  • Why Peer Groups Matter: Value For Everyone
    Why Peer Groups Matter: Value For Everyone

    I spent a few days in Dallas last week with my friends at HTG. I try to attend as many of the group’s quarterly meetings as I can, because there’s no better place to become immersed in the MSP community. Honest and transparent conversations with the leaders of operationally mature—and actively maturing—managed services businesses are what direct our MSP Insights and Channel Executive editorial content.

Automation And The Fate Of The IT Professional

There’s been no shortage of press about the IT labor situation in India. In case you haven’t been following, here’s a quick summation. The country’s outsourced IT shops are like our brick-and-mortar stores. There are too many of them. They’re occupied by too many employees for the times. They both face threats posed by automation and Amazon, respectively, nemeses whose names are nearly synonymous.

Leaving User Experience To Vendors? Big Mistake.

As VAR and MSP sales and marketing organizations catch the buyer persona buzz, are client personas and user experiences being overlooked?

Is Payment Security A Commodity Now?

The PCI Security Standards Council’s announcement of plans to strategically drive its QIR (Qualified Integrators and Resellers) program deeper into the SMB retail market is by most counts a positive thing for the industry. For the greater good of data security, it’s hard to muster a qualm about moves like these. It’s a little easier to be annoyed by these changes if you’ve been going out of your way to differentiate your business via a payment security consultancy. 

VARs & MSPs: Just Say ‘No’ To Bad Customers

When James Laszko founded Mythos Technology in 2010 he likely didn’t expect he’d be able to afford to fire the lowest performing 20 percent of his customers in 2018. But that’s exactly what he has set out to do this year. You can read more about his customer rightsizing initiative in the May 2018 issue of Channel Executive magazine. In the meantime, there is another side to the Mythos story: how to find the customers who are the right fit so they won’t end up on the chopping block a few years down the road.

GUEST CONTRIBUTORS

  • 10 Warning Signs You’re Using The Wrong Channel Management Solution

    Dreading your company’s annual kick-off because you can’t really show how your channel is performing – and suffering from a lack of ideas on how to truly accelerate your indirect revenue?  You’re not alone.  These are common symptoms of having selected the wrong channel management solution.

  • What Not To Sell: Three Rules Of Engagement For MSPs

    When IT service providers become MSPs, the transition isn’t always easy. It requires a fundamental change in the way business is done. What you sell—and what you shouldn’t sell—needs to be clearly considered if success is part of your plan.

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MSP WHITE PAPERS

  • Security Awareness Training: The ROI For End User Education

    While any business that wants to stay afloat must regularly balance monetary costs against benefits, it is especially important for smaller businesses with more limited budgets to thoroughly vet their return on investment (ROI) before purchasing a new product or service. And, depending on budget constraints, many decisions must be made with potential risk in mind. For example, if the likelihood that a business would need a very specific type of costly insurance is extremely low, then there’s no point in wasting time or resources on that insurance, right?

  • Three Essential Components Of A Managed Security Service

    Cybercriminals are increasingly shifting their sites from enterprises to SMBs, which creates both an opportunity and a challenge for IT service providers. The opportunity is managed security services. They are a great way for MSPs to deliver the protection their customers are looking for while also growing and differentiating their business. However, knowing what security services their customers need and effectively delivering them on an SMB budget can be challenging.

  • Datto’s 2018 State Of The MSP Report

    Datto surveyed roughly 2,300 managed service providers (MSPs) worldwide about their day-to-day lives. The result: a wealth of statistics about the state of today’s MSPs, including everything from basic demographics and media consumption preferences to business goals and challenges.

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FEATURED SUPPLIERS

  • VIPRE Security
    VIPRE Security

    VIPRE is the highest-rated, award-winning internet security product for channel partners and businesses worldwide. It consistently earns 100% block rates and zero false positives from AV-Comparatives, the world’s most widely-trusted independent antivirus testing authority.

  • SherWeb
    SherWeb

    SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.

  • IT Glue
    IT Glue

    IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.

  • HTG Peer Groups
    HTG Peer Groups

    HTG is an international consulting, coaching and peer group organization that cultivates success by igniting personal, leadership, business and legacy transformation. Members navigate their journey with world-class HTG consultants and facilitators who value sharing wisdom, providing accountability and building meaningful relationships, Igniting Transformation™ every step of the way. HTG invites you to explore the program that suits you best, and apply today to begin experiencing The HTG Way.

  • Avast Business
    Avast Business

    Avast Business provides easy-to-manage, enterprise-grade security and network management solutions for SMBs and IT service providers. Backed by the largest, most globally dispersed threat detection network, the Avast Business security portfolio makes securing, managing, and monitoring complex, ever-changing IT environments easy and affordable.

  • The ASCII Group
    The ASCII Group

    The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.

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MSP INDUSTRY INSIGHTS

  • 8 Modern Essentials For Endpoint Security Solutions In 2018
    8 Modern Essentials For Endpoint Security Solutions In 2018

    Solution providers have always looked to deliver the most stringent endpoint security offerings in order to protect their clients—but a solution that simply detects threats isn’t enough in a fast-paced, 24/7 economy. To  be truly effective, today’s security platforms must also  be designed for modern business needs.

  • Protecting Your Clients WiFi Hotspots
    Protecting Your Clients WiFi Hotspots

    Public WiFi is a growing part of everyday life.  Whether people are at the coffee shop, hotel, airport, or doctor’s office, public WiFi is rapidly becoming a standard offering for businesses of all types. When your clients provide public WiFi, they have an obligation to protect users. But uncontrolled internet usage brings high risk.

  • 4 Tips To Sell Value-Added Services
    4 Tips To Sell Value-Added Services

    Ready for a harsh truth? Your hardware and software alone won’t make clients value you as a long-term technology advisor. After all, clients can get similar technology products and services from most of your competitors.

  • 5 Ways To Enhance Your Sales Cycle And Win More Deals
    5 Ways To Enhance Your Sales Cycle And Win More Deals

    Growing your business revolves around the success of your sales cycle, and all too often the quoting process results in tedious, pain-staking time being lost—time that could be better spent connecting with potential partners. Fortunately, with a powerful quote and proposal automation tool, you can enable your reps to optimize their time and sell more efficiently. 

  • 11 Things To Cover In Your Managed Services Agreements
    11 Things To Cover In Your Managed Services Agreements

    Have you ever opened up a product with ‘some assembly required’ that failed to include instructions (or included them, but only in a language you don’t understand)? So frustrating. Sadly, many clients feel the same way about their managed services agreements.

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