In order to thrive in today’s business environment, IT solutions providers must deliver the best possible service to their clients. To build a successful MSP business, you need to create a systematic plan that outlines specific steps ranging from understanding your target market to implementing essential automation.
IT Glue’s 2019 Global MSP Benchmark Report is jam packed with insights, but as with any research, there are always points where you want to dig a little bit deeper. The purpose of the Report is to determine what the key success factors genuinely are in the MSP space—what matters and what doesn’t—according to hard data. Based on this, it’s pretty clear what one of the fastest ways to move the needle on your revenue and profit growth is: eliminate churn.
Visibility is everything in strategic planning. If you don’t know where you are today, how will you chart a course for your objectives? By automating network discovery, documentation and diagramming, Network Glue gives you unprecedented visibility into all of your clients’ networks. The benefits to your service desk and on-site technicians should be obvious, but there are also downstream benefits from improving your strategic network planning.
Between the limited implementations available and the high cost, adding a tableside device to their ecosystem provided more problems than solutions for resellers. However, recent changes in the industry have allowed this technology to increase sales and augment the considerable value resellers can already provide.
As more SMBs realize they are no longer able to fly under the proverbial cyberattack radar, there’s a big opportunity for managed service providers (MSPs) at several levels to get in on offering security services.
Security is the hot topic of the day. Everyone’s talking about it. Your customers are asking about it, they’re expecting you to be the expert, and it’s a conversation you’d rather not have. Can you even make money offering security? You definitely can, if you approach the conversation the right way.
As the threat landscape continues to grow, regulatory requirements multiply, and CEOs and executive boards become more aware of the business impact of security incidents, most organizations are feeling an urgency to strengthen their cybersecurity efforts. This increased awareness is especially visible in small and midsized businesses (SMBs) that have traditionally underestimated the impact of cybersecurity threats to their organizations. Even so, SMBs are still failing to fully recognize and appreciate the risks, threats and vulnerabilities that are targeting their organizations.
Agile isn’t just a watchword for software development. It has also found its way into the world of cybercrime. In 2018, we saw numerous instances of agility and innovation as bad actors evolved their approaches, combined attack vectors, and incorporated more artificial intelligence to wreak havoc. While traditional attack approaches are still going strong, new threats emerge every day, and new vectors are being tried and tested.
You can’t read three sentences about the channel nowadays without encountering “fast-changing,” “rapid evolution” or some other such term referring to the whirlwind pace of change happening in the sector. As oft-used as these phrases are, they aren’t over-used. The indirect IT sales channel is, in fact, growing, changing and evolving at a rapid clip, and there’s no point in sight when it might slow down.
The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.
CompTIA is the voice of the world's information technology (IT) industry.
IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.
Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.
| ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators. |
ID Agent provides a comprehensive set of people-centric cybersecurity solutions to private and public sector organizations worldwide.
What’s the right approach for your MSP in this hyper-security-aware business environment? Learn more about why MSPs are the newest targets of ransomware, how to build your security stack, how to price and package MSP security services and more in this free collection of articles.
In order to thrive in today’s business environment, IT solutions providers must deliver the best possible service to their clients. To build a successful MSP business, you need to create a systematic plan that outlines specific steps ranging from understanding your target market to implementing essential automation.
The Channel Futures MSP 501 is the most comprehensive, independent Managed Services Provider (MSP) survey conducted annually. Only the top 501 applicants make the list, based off the data gathered through submitting survey questions and certified accounting information through a financial professional or QuickBooks. MSPs from around the globe are motivated to respond to the survey for their chance to be on the MSP 501 list as it is seen as the best mechanism to benchmark their organizational progress against other leading providers with real numbers.
Advanced phishing and supply chain vulnerabilities - these seem to be the successful attack vectors that hackers have used to compromise Wipro, an Indian multinational corporation that provides information technology, consulting and business process services. Notable security researcher, Brian Krebs, reports confirmation that a nation-state actor had been inside the company’s systems for months, identifying opportunities to attack its vast customer base – currently, at least a dozen of the firm’s clients have been targeted as a direct result of this breach. Additional sources have claimed that Wipro’s corporate e-mail system had also been compromised for some time, forcing the company to build out a new private system.
It can happen to anyone – you’ve taken steps to limit your exposure to a cyber incident. You’ve purchased and implemented top-of-the-line IT solutions. You’ve carefully thought about security best practices and strived to adhere to them. But somehow, you’ve just become the latest victim of a data breach. It might have been discretely packaged ransomware hidden in a seemingly innocent application file. Perhaps it was the result of poor password management. Maybe your employees were duped by a convincing phishing e-mail. But at this point, the only question racing through your mind is, “What do I do next?”
CompTIA's Smart Cities Advisory Council has identified these 4 critical skills needed for successfully implementing smart cities solutions. Check out this inforgraphic to discover these critical skills along with other hard skills, soft skills, and management skills.
