• MSP Strategies For Thriving In An Uncertain Business Environment

    During the COVID-19 pandemic, managed service providers (MSPs) have been at the forefront of supporting businesses as they migrated to remote working at scale. While effective IT managed services are in high demand now, MSPs, like most every other industry, are experiencing the impact of a downturn as customers reduce or shut down operations. 

  • How SASE Can Help With A Distributed Work Force

    We live in a distributed world. For most of this decade, companies have moved their employees out of headquarter locations and to remote locations closer to their customers. And when COVID-19 hit, that shift accelerated. According to Catchpoint’s CIO New Normal Survey, businesses asked three-fourths of their employees to work from home during the pandemic. Gartner predicts this shift will remain long after COVID-19 is gone.

  • MSPs: Your Billing System Should Not Sit At Their Own Desk

    Despite the economic setbacks shaped by the pandemic, demand for cloud communications services continues to grow. The remote “work-life” arrangement and increased displacement of face-to-face meetings by video conferences has Managed Service Provider (MSP) leaders clamoring to take advantage.


  • How To Master MSP Automation Projects

    It seems the entire channel agrees — automation is critical to increasing efficiency and improving outcomes for your MSP. But if you don’t have a lot of background in implementing automation initiatives, where do you begin?


  • The ASCII Group

    The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.

  • Shift4 Payments

    Shift4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Shift4 Payments offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

  • Field Nation

    Field Nation brings companies and service professionals together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for quick-turn, onsite service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job, and connect every service team to professionals who care as much about the work as they do.

  • RapidFire Tools

    RapidFire Tools, a Kaseya company, creates innovative business-building technology tools for Managed Service Providers (MSPs). 

  • Webroot

    Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.

  • IT By Design

    With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs— IT by Design (ITBD) continuously helps clients navigate the transforming technical landscape. As the authority on MSP-trained technical talent, we bridge that gap through a variety of solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, and professional services. We guarantee accountability, reliability, and integrity. Headquartered in New Jersey, ITBD has two locations in India.




Cloud computing is one of those concepts that MSPs are aware of but can be so complex it’s difficult to fully understand. We created this ebook to help MSPs understand what the cloud is, why it’s important, and how to offer the right mix of services to meet users’ expectations, now and in the future. From the difference between cloud storage and cloud backup, to how to accelerate your cloud business in six weeks, to how cloud-based communication is going to support remote workers, we’ve got you covered.

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