Every MSP should have one goal in mind: to help their customers achieve their business objectives through the use of excellent IT services. In order to achieve this goal, MPSs need to work with their customers as a trusted IT ally, providing expertise in emerging and critical technologies as they relate to the core IT, cloud, cybersecurity, auditing, and compliance.
We’ve all been there before, trying to close a sale but all they want to talk about is price. And here you are wanting to retain your employees and maybe have a bit left over at the end of the month to pay your mortgage. When you get right down to it – the price conversation is the start of a race to the bottom, and you don’t want to be in that race at all. So how do you shift the conversation?
Every few months it seems there is another wave of new ideas, and with it the need to sift out which are worth taking a closer look at versus those that are just hype. Security leaders must be careful in all ways, first and foremost as they listen to their teams, who will always be challenging them with new ideas and the latest cool ‘tool.’ And on the other side of the coin, they need to protect their business from technology that is not matched to the company’s risk factors. Either way, finding balance is key and is the right answer.
Cloud-based services are having a major impact on how resellers approach, interact with, and help clients. But how can resellers use cloud-based services to win more business?
Today’s consumers expect the businesses they patronize to engage with them in meaningful ways. This new expectation has created a great demand for customer engagement tools, as well as the opportunity for resellers to educate business owners on them.
In both years of IT Glue’s Global MSP Benchmark Report, we found that a substantial percentage of MSPs are thinking about changing at least one element of their tech stack. In a sense, this shouldn’t really be surprising, because any reasonable business would regularly re-assess if their tools will continue to meet their needs going forward.
An Analysis of the Market for Endpoint Security Revealing Top Players, Trail Blazers,Specialists and Mature Players.
The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.
Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.
CompTIA is the voice of the world's information technology (IT) industry.
ID Agent provides a comprehensive set of people-centric cybersecurity solutions to private and public sector organizations worldwide.
The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.
Field Nation brings companies and service professionals together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for quick-turn, onsite service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job, and connect every service team to professionals who care as much about the work as they do.
SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.
Whether you are part of an IT organization at a mid-sized company, continually asked to do more with existing budget, or part of a Managed Service Provider (MSP) business looking for new revenue streams and new ways to increase profit margins, our mission is to help you simplify IT management.
VoIP is the backbone of modern voice and unified communications, and it presents a host of service sales opportunities for purveyors of the managed services model. Navigating into VoIP from general computing, however, can be a daunting journey. We’ve compiled some of our most directive content on the subject in this free collection of articles.
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When you consider modern attacks, it’s pretty obvious that all businesses—managed service providers (MSPs), small- to medium- sized businesses (SMBs), etc.—need a strong lineup of cyber-defense tools, not just a barebones firewall and old-fashioned antivirus. You need to protect your business first, and to do that, you have to build out a strong cybersecurity stack that can actually withstand the onslaught of modern malware.
Every managed service provider seems to be focusing on security these days. For an MSP adding security services, or an MSSP looking to target a new market segment, here are the common questions I frequently get when I meet with service providers.
Today’s businesses succeed by selling a handful of bundled items to a large number of customers. Think about restaurants, where the trend has been away from a’ la carte menus to limited menus, because it’s easier, more efficient, and requires less skill to produce a few entrée/side dish combinations than to try to fulfill each diner’s specific requests.
In order to thrive in today’s business environment, IT solutions providers must deliver the best possible service to their clients. To build a successful MSP business, you need to create a systematic plan that outlines specific steps ranging from understanding your target market to implementing essential automation.
The Channel Futures MSP 501 is the most comprehensive, independent Managed Services Provider (MSP) survey conducted annually. Only the top 501 applicants make the list, based off the data gathered through submitting survey questions and certified accounting information through a financial professional or QuickBooks. MSPs from around the globe are motivated to respond to the survey for their chance to be on the MSP 501 list as it is seen as the best mechanism to benchmark their organizational progress against other leading providers with real numbers.
