LEADERSHIP LESSONS

  • A year after the coronavirus pandemic turned our work lives upside down, it’s clear that remote work will not just be a temporary fad. Eighty-three percent of workers say they want to work from home at least one day a week, according to the accounting giant PwC, with more than half of them expecting to be allowed to do so even after all pandemic restrictions are lifted.

  • Remote workers are no longer the exception. The COVID-19 pandemic revolutionized the corporate workforce almost overnight by prompting even businesses that had been resisting work-from-home (WFH) policies to adopt the remote model.

  • There was a time when IT MSPs were simply outsourced desktop and network support. As internal networks have integrated with internet-based cloud services, IT MSPs are increasingly called on to manage these connections and all the new functions they enable. This means much more complex engagements with clients which, in turn, means more complex billing and administration.

    Here we look ahead at how the new MSP landscape is taking shape and how MSPs can manage such a business effectively and profitably.

WHITE PAPERS

  • 2021 Global MSP Benchmark Report

    This year’s report comes at a time when the world is still reeling from the impact of the COVID-19 pandemic. Although the MSP industry fared better compared to others, the big question is, has everything reverted to pre-COVID trends? Find out this and much more from our survey results.

CASE STUDIES

  • Merchant Services Provider Alaska Financial Goes All-In On POS

    Today, selling merchant services without any sort of value-add is a recipe for disaster. Those in this business suffer from shrinking margins and high attrition rates when competing on price alone. Some ISOs and agents, however, have adjusted their business model to address these trends.

FEATURED SUPPLIERS

  • #1 Smart BCDR Built for MSPs. Attack the downtime problem without the hassle and anxiety of legacy backup. Switch to a solution built on 30 years of innovation with no upfront cost – making the promise of cloud economics achievable for every MSP.

  • Carbonite is a leading, single-source provider for comprehensive data protection for all the different types of data and systems in today’s IT environments. Carbonite’s complete Data Protection Platform includes advanced solutions for ensuring the integrity, survivability and accessibility of data for businesses of all sizes and in any industry. 

  • CompTIA is the voice of the world's information technology (IT) industry.

  • RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • RapidFire Tools, a Kaseya company, creates innovative business-building technology tools for Managed Service Providers (MSPs). 

  • Shift4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Shift4 Payments offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

EBOOKS

  • We Finally Got Businesses To Talk About Their Run-ins With Ransomware. Here’s What They Said.

    Many businesses are hesitant to talk about their experiences with ransomware. It can be uncomfortable to cop being hit. Whether it’s shame at not doing more to prevent it, the risk of additional bad publicity from discussing it or some other reason, companies tend to be tight-lipped about these types of breaches.

  • The Ultimate MSP COVID Era Recovery Guide

    When organizations suddenly transition to remote work during the pandemic, it brought forth many new opportunities for MSPs by increasing demands in cybersecurity, cloud migration, automation and more. Despite these opportunities, some challenges like business uncertainty, downtime, client shutdown, slow growth, etc., were inevitable.

  • How To Master IT Documentation

    Great IT documentation can give you a real edge over other businesses. But to get there, you need to lay a strong foundation. That’s what this eBook is all about. We cover everything you need to know to master IT documentation.

  • Mastering MSP Finance E-Book

    Do you find business finance overwhelming? It is no surprise considering how vast and complicated it is. You may be unsure of where or how to even start.

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