EDITOR'S DESK

  • What VARs & MSPs Can Learn From The Trump Campaign’s IT Provider
    What VARs & MSPs Can Learn From The Trump Campaign’s IT Provider

    The Wall Street Journal’s homepage on January 17 featured a headline that included the words “IT Firm.” VARs and MSPs take note: a fellow solutions provider is caught up in a nasty, politically-charged debate being litigated on a national scale. Obviously, your clients are not paying you in large sums of cash handed over in plastic Wal-Mart bags. This story is preposterous in so many ways, and it’s far outside the realm of what’s normal for how VARs and MSPs operate. As absurd as the entire situation might be, this story does raise a few legitimate questions about IT service provider business models that are worth rehashing.

Client Security Training: Partnership Drives The Opportunity

In a sweeping interview for Channel Executive Magazine, seasoned IT executive and SRC Technologies President and CEO BJ Havlik shared the wisdom behind his new-solution onboarding philosophy. In doing so, he zeroed in directly on the relatively new client IT security training opportunity.

Bellini Challenges The Channel To Save The World

Citing statistics that predict the world population (currently at 7.7 billion) leveling off at around 11 billion by 2100, ConnectWise president Arnie Bellini called on the IT channel to play a lead role in the global challenges associated with overpopulation at his annual IT Nation Connect conference in Orlando last week.

4 Prime Examples Of Uncomfortable IT Services Growth

I just returned from the Ingram Micro ONE event in Washington, DC and here’s what I liked most about it. If I’ve heard one vendor or distributor exec implore a crowd of their VAR and MSP customers to do something innovative, something non-traditional, with their clients, I’ve heard a million.

Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing

If Geek Squad is a nursery school for MSPs, its founder Robert Stephens, is the headmaster. I sat down with Stephens in Phoenix last week at the SolarWinds Empower user conference. Among many interesting points in our conversation were exchanges about IT services marketing and pricing.

GUEST CONTRIBUTORS

  • 3 Ways To Train Your Talent For A Transition To Managed Security Services
    3 Ways To Train Your Talent For A Transition To Managed Security Services

    One of the main reasons businesses may turn to service providers for cybersecurity is an acute shortage of cybersecurity professionals. This creates an opportunity for MSPs to increase their share of wallet with clients but also poses a major challenge—the skills shortage affects providers, too.

  • A Headset Is No Longer Just A Headset!
    A Headset Is No Longer Just A Headset!

    Today, simple headsets are bundled as free accessories to any mobile phone, giving them a perception of “nice to have” gimmicks in the consumer market. But in some areas, such as professional office environments, headsets are so much more than mere accessories, having evolved into complex pieces of IT equipment that can transform the business of communication. Jesper Kock, Director of Research and Development at Sennheiser Communications explains why that is and why the right choice of headsets is crucial for businesses.

  • What’s Next? Webroot’s 2019 Cybersecurity Predictions
    What’s Next? Webroot’s 2019 Cybersecurity Predictions

    At Webroot, we stay ahead of cybersecurity trends in order to keep our customers up-to-date and secure. As the end of the year approaches, our team of experts has gathered their top cybersecurity predictions for 2019. What threats and changes should you brace for?

  • Moving Remote Support Services To Cloud

    There are a variety of reasons moving to the cloud could be right for your business. If you’re hesitant about stepping away from your self-hosted remote support software, here are a few more things you should consider.

  • The Customer Journey Is Truly The Road Less Traveled

    It’s a fact that even companies with the best products and services can struggle to find a winning formula for growth in the marketplace. And with upstarts introducing competitive products of their own every day, it's more critical than ever that your company stand out from the crowd. But are you?

More From Guest Contributors

MSP WHITE PAPERS

  • Show Your Clients That Their Online Presence Can Make Or Break Their Business

    Your client’s online presence matters — and it matters in a big way. Resellers can help clients grow their businesses and simultaneously deepen their relationships by guiding them in the use of digital tools and explaining why they matter.

  • The Global State Of The Channel Ransomware Report

    Datto surveyed more than 2,400 managed service providers (MSPs) around the world about ransomware and published the key takeaways in this report. Download the report today to unlock new trends and statistics on the biggest threat facing the Channel, and what your peers are doing to prepare.

  • RMM Made MSPeasy

    As a managed service provider, being able to proactively address issues as they emerge, rather than after they happen, is essential to deliver exceptional service. Investing in remote monitoring and management (RMM) software is the best way to address this need. In this eBook, industry leading MSPs are offering up their best advice for fellow IT pros who are evaluating RMM software.

More MSP White Papers

FEATURED SUPPLIERS

  • SherWeb
    SherWeb

    SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.

  • Taylor Business Group
    Taylor Business Group

    Taylor Business Group is an executive coaching and peer group firm that focuses on IT Solution Providers and Copier Dealers. Founded in 2001, Taylor has brought efficiencies and higher profits to IT Solution Providers through a focused effort in delivering best practices to the Service Provider and Copier Dealer's service, sales and administrative functions.

  • Datto Inc.
    Datto Inc.

    As the world’s leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore.

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • The ASCII Group
    The ASCII Group

    The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.

View All Featured Suppliers

CONNECT WITH US

MSP INDUSTRY INSIGHTS

  • 8 Steps To Keeping Your Company’s Online Reputation Spotless
    8 Steps To Keeping Your Company’s Online Reputation Spotless

      At some point, as business owners, we must assess the size and scope of intangible value such as brand, reputation, goodwill, and intellectual assets. These items can comprise upwards of 70 percent of the overall value of our businesses.

  • Best Processes For Onboarding New Clients
    Best Processes For Onboarding New Clients

    The onboarding process is your new client’s first true exposure to your firm’s support process. If done successfully, it cements a productive and profitable relationship. If done poorly, it makes your firm look disorganized and unprepared.

  • Does My MSP Need A PSA?
    Does My MSP Need A PSA?

    An IT Professional Services Automation (PSA) solution is the central hub for any MSP. A proper solution integrates with critical applications that an MSP needs to run their business, providing full visibility into customers, internal operations, and profitability. The PSA solution should be purpose-built for MSPs and have a user experience that is optimal for unique workflows and business processes.

  • Cracking Open The Home Services Vertical
    Cracking Open The Home Services Vertical

    Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.

  • MSP Marketing: Mastering Technology Is Not Enough
    MSP Marketing: Mastering Technology Is Not Enough

    To run a successful IT company, you should pay specific attention to your marketing strategy and the means of attracting new leads to your business. In this article, we will review the main marketing spheres in which every MSP should be engaged.

More Industry Insights