CHANNEL INSIGHTS
Jim Roddy, President & CEO at the RSPA, discusses his prediction for the future of UCaaS (Unified Communications as a Service) and EVCaaS (Electric Vehicle Charging Stations as a Service).
- ISVs Share Lead Gen Best Practices – And Headaches
- RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
- RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel
- RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel
- VARs Should Offer Broader Solutions To Cannabis Dispensaries
- RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent
- ISV Advice: “Marketing Can Do Things For You That A Great Product Cannot”
LEADERSHIP LESSONS
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![Chatbot-Artificial-intelligence-GettyImages-1362322942]( "Redefining The MSP Human-Centric Client Experience In An Era Of Chatbots")
In the era of automation and AI, not a day goes by that you don’t hear headline-grabbing news about machines overtaking humans. Large language AI models like ChatGPT have been at the center of many recent discussions around a rapidly changing world. ChatGPT has caught everyone’s imagination with far-fetched predictions of how it will fundamentally transform humankind.
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![ASCII Insight Logo]( "ASCII Insight: MSPs Share Their Thoughts On Quiet Quitting")
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, six ASCII members answered our questions about quiet quitting.
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![Accuracy-achievement-GettyImages-1167125788]( "3 Channel Opportunities To Drive Growth In A Down Economy")
The technology industry is experiencing post-pandemic whiplash. While some companies made record profits during COVID-19, now that the world has gone back to a more ordinary pace, businesses are (again) looking to downsize to remain profitable as recession looms. A long list of global brands, including Amazon, Microsoft, Salesforce, Google, and Meta, among others, are responding to uncertain economic conditions by laying off thousands of employees.
- Supporting Channel Growth Through Superior MSP Experiences
- How MSPs Can Help Businesses Overcome IT Talent Gap Challenges
- MSPs Face A Tough Proving Ground For Network Management
- Does Your MSP Really Have A Sales Problem?
- The MSP Revolution – How To Make The Most Out Of XaaS
- How To Fiscally Prepare For Tough Times Ahead
- How To Bring Personalization Back To The Channel
WHITE PAPERS
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Data Breach Response Planning Guide
The same things that make you valuable to your client as a managed service provider make you a target for a security breach. Your expertise in storing, accessing and maintaining sensitive information draws the attention of cybercriminals. Your connections to multiple platforms, vendors and clients are enticing for bad actors looking for one-stop shops for their own black market supplies: credit card information, social security numbers, personal information, internal contacts and other sensitive information.
CASE STUDIES
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Moving Business Forward With ASCII
The concept of ASCII is simple. What sets The ASCII Group apart is that it is a community open to all independent IT practices – ranging in size and scope from a single person operation to large companies with many employees.
FEATURED SUPPLIERS
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![Healthcare IT Channel Training Workshop]( "CompTIA")
CompTIA is the voice of the world's information technology (IT) industry.
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![RSPA logo white border]( "RSPA")
RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry. -
![ASCII Logo (Hi Res)]( "The ASCII Group")
The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.
CONVERSATIONS WITH MSP LEADERS
MULTI MEDIA
- Episode 1: Harness The Network Power Of Partner Ecosystems For Faster Sales, Bigger Deals, And Higher Close Rates
- SOC 2: Risk Assessment
- Episode 3: Harness The Network Power Of Partner Ecosystems For Faster Sales, Bigger Deals, And Higher Close Rates
- Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part Two
MSP INSIGHTS NEWSLETTERS
- 03.23.23 -- How To Onboard New MSP Clients Faster For Long-Term Profits
- 03.16.23 -- How To Build A Recession-Proof MSP Practice
- 03.09.23 -- The Case Of The 7 Missing Keys To MSP Success
- 03.02.23 -- 7 Secrets To Winning New Clients With IT Assessments
- 02.27.23 -- Why You Should Add Managed Security To Your Offerings (And What To Expect When You Do)
EBOOKS
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![Data-security-privacy-GettyImages-1162361864]( "Discovering Hidden IT Issues And Vulnerabilities Before The Hackers Do")
Discovering Hidden IT Issues And Vulnerabilities Before The Hackers DoFor businesses today, the prospect of a security breach occurring is no longer a matter of “if” but rather “when.” Learn how to detect and mitigate issues and risks lurking in your organization’s network that can be exploited. Download this complimentary eGuide to learn the simple procedures you need to implement.
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![Security Lock]( "SaaS Protection Buyer's Guide")
SaaS Protection Buyer's GuideBusinesses all over the world are relying on SaaS applications to keep their businesses up and running. With more remote work, SaaS applications have become essential supporting collaboration and ensuring easy access to files and folders from anywhere to keep workforces productive and connected. Unfortunately, many organizations still believe that these tools are completely secure and make the need for backup obsolete. This simply isn’t true. Backup is just as important for data in SaaS apps as it is for data hosted on-premises.
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![22_10_MSPi_CybersecurityPartTwo_450x300]( "Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part Two")
Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part TwoCybersecurity threats come in all shapes and sizes. Social engineering, third-party exposure, cloud vulnerabilities, ransomware … everywhere you turn it seems as if your MSP, as well as your clients, are vulnerable.
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![22_10_MSPi_CybersecurityPartOne_450x300]( "Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part One")
Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part OneCybersecurity threats come in all shapes and sizes. Social engineering, third-party exposure, cloud vulnerabilities, ransomware … everywhere you turn it seems as if your MSP, as well as your clients, are vulnerable.
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