GUEST CONTRIBUTORS

• Intruder Alert: Secure Your Remote Access Tools From Cyberattackers

  Recent large-scale hacks (like those on LinkedIn and Yahoo) have raised awareness about the risks of using insecure passwords. As a managed services provider (MSP) and trusted advisor to your customers, it’s more important than ever to consider the security options of the remote access tools you use to support your clients every day.

• 18 Things To Make Your Remote Work Secure, Convenient, And Stress-Free

  New to remote work? There are a lot of processes IT has put in place to make your lives easier and more secure in the office. If you’re transitioning to work from home, our checklist can help you put similar processes in place to make your experience more secure, reliable, and, ultimately, more enjoyable.

• Why Technology Solution Providers Need To Focus Less On Features And More On Values

  As technology continues to evolve and adapt to keep up with the demands of the future, one constant remains for businesses looking to grow and succeed: providing and maintaining excellent customer service and interactions. For technology solution providers (TSPs) who have historically focused on how to message and market their technology, shifting their efforts toward building relationships with customers and teams will lead to stronger bonds, greater trust, and more success.

• Avoiding Tablet Hell: How To Manage A Client’s Third-Party Technology Woes

  Your clients are using more third-party technologies than ever before to meet the needs of their customers. Here is the trick to use this obstacle to your advantage.

• Why Not Offering A Full Business Platform Is Costing You Money

  In today’s ultra-competitive business environment, you need to change your approach if you want to stay relevant. This means going beyond selling individual products and services to instead offer a full business platform.

FEATURED SUPPLIERS

• ConnectWise

  ConnectWise empowers technology service providers and IT professionals across the world to grow personally and professionally. With our award-winning software suite, a best-in-breed platform of third-party solutions, and the world’s largest community of IT professionals, ConnectWise enables businesses and users to succeed today, and tomorrow. Over 37 years, ConnectWise has grown from a technology service provider to the longest-running market leader in technology and IT software solutions. We’ve been where our partners are and know what’s necessary to be a successful technology service provider.

• Bocada

  Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give global MSPs and enterprise IT departments complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. 

• Shift4 Payments

  Shift4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Shift4 Payments offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

• CompTIA

  CompTIA is the voice of the world's information technology (IT) industry.

• IT Glue

  IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.

• The ASCII Group

  The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.