LEADERSHIP LESSONS

• Why CX Is Crucial To Your Business Strategy

  Positive customer experience (CX) is a critical element to a company’s success. The holistic perception of a brand plays a key role in attracting and retaining customers. Regardless of the industry, company’s history, or strength of relationships, there is always room for businesses to enhance their customer experience program.

• Complete Offers, Complete Control: The Importance Of A Robust UCaaS System For Customer Retention

  More than just feature sets or gimmicks, what will convince customers to buy from you, in the long run, is converting the totality of their communications to UC&C.

• September 21 Is IT Professionals Day 2021

  September 21st marks IT Professionals Day, a time dedicated to raising awareness of the sacrifices IT professionals make as they rise to the challenge every day. In honor of the day, industry experts have shared their insights. 

• Top 10 Benefits Of Managed IT Services
• What Are The Different Tiers Of IT Support?
• Can Telcos And MSPs Automate A Path Through The Labor Crunch?
• Conquering Cyber Risk Assessments
• ASCII Insight: MSPs Share Their Thoughts On All Things Ransomware
• SASE Growth Leads To The Emergence Of SASE Managed Services
• Cloud Managed Services Vs. The DIY Route: 5 Considerations

FEATURED SUPPLIERS

• CompTIA

  CompTIA is the voice of the world's information technology (IT) industry.

• IT Glue

  IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.

• Bigleaf Networks

  Bigleaf provides a software-defined WAN (SD-WAN) solution built with a Cloud Access Network that enables you to ensure performant uptime for any Cloud-based technologies across all sites and users. 

• Shift4 Payments

  Shift4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Shift4 Payments offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

• Altaro Software

  Altaro develops award-winning backup solutions for managed service providers (MSPs), IT resellers and companies. With 50,000+ customers in 121+ countries, 10,000 partners and 2,000+ MSPs, Altaro provides affordable, easy-to-use, enterprise-class functionality coupled with outstanding 24/7 tech support. Altaro is a one-stop-shop for all your backup and recovery needs, providing solutions for all key areas of your network, including Hyper-V and VMware virtual environments; Microsoft Office 365 mailboxes, OneDrive and SharePoint; roaming and on-premise endpoints such as network desktops and laptops; and physical Windows servers. Altaro also offers monthly subscription programs for MSPs, and is the only vendor on the market that enables MSPs to manage all their different types of backups from one central multi-tenant console, across all their customers. The company has offices in the US, the UK, Germany, France, North Macedonia and Malta. Altaro proudly forms part of the Hornetsecurity Group.

• Webroot

  Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.