CHANNEL INSIGHTS
Jim Roddy, President & CEO at the RSPA, discusses his prediction for the future of UCaaS (Unified Communications as a Service) and EVCaaS (Electric Vehicle Charging Stations as a Service).
- ISVs Share Lead Gen Best Practices – And Headaches
- RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
- RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel
- RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel
- VARs Should Offer Broader Solutions To Cannabis Dispensaries
- RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent
- ISV Advice: “Marketing Can Do Things For You That A Great Product Cannot”
LEADERSHIP LESSONS
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![Chatbot-Artificial-intelligence-GettyImages-1362322942]( "Redefining The MSP Human-Centric Client Experience In An Era Of Chatbots")
In the era of automation and AI, not a day goes by that you don’t hear headline-grabbing news about machines overtaking humans. Large language AI models like ChatGPT have been at the center of many recent discussions around a rapidly changing world. ChatGPT has caught everyone’s imagination with far-fetched predictions of how it will fundamentally transform humankind.
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![ASCII Insight Logo]( "ASCII Insight: MSPs Share Their Thoughts On Quiet Quitting")
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, six ASCII members answered our questions about quiet quitting.
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![Accuracy-achievement-GettyImages-1167125788]( "3 Channel Opportunities To Drive Growth In A Down Economy")
The technology industry is experiencing post-pandemic whiplash. While some companies made record profits during COVID-19, now that the world has gone back to a more ordinary pace, businesses are (again) looking to downsize to remain profitable as recession looms. A long list of global brands, including Amazon, Microsoft, Salesforce, Google, and Meta, among others, are responding to uncertain economic conditions by laying off thousands of employees.
- Supporting Channel Growth Through Superior MSP Experiences
- How MSPs Can Help Businesses Overcome IT Talent Gap Challenges
- MSPs Face A Tough Proving Ground For Network Management
- Does Your MSP Really Have A Sales Problem?
- The MSP Revolution – How To Make The Most Out Of XaaS
- How To Fiscally Prepare For Tough Times Ahead
- How To Bring Personalization Back To The Channel
WHITE PAPERS
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Workforce And Learning Trends To Watch
Evolving technologies, demographics and digital business models are changing the workplace at a faster pace than ever before. Meanwhile, available technologies — AI, people analytics, AR/VR, everything-as-a-service and more — promise to reshape the way learning is delivered and consumed. Learning and development (L&D) professionals — and the employers that rely on them for a future-ready workforce — are grappling to understand which innovations really matter.
CASE STUDIES
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![COVID 19]( "Pivot From A Struggling Industry To New Opportunities: How To Make Your Own Success")
Pivot From A Struggling Industry To New Opportunities: How To Make Your Own SuccessIn this edition, learn how a blockchain and AI application developer quickly adapted an existing solution focused on a challenged industry (oil and gas) to provide a much-needed solution for health care and other essential workers on the front line of the COVID-19 pandemic.
FEATURED SUPPLIERS
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![RSPA logo white border]( "RSPA")
RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry. -
![Healthcare IT Channel Training Workshop]( "CompTIA")
CompTIA is the voice of the world's information technology (IT) industry.
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![ASCII Logo (Hi Res)]( "The ASCII Group")
The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.
CONVERSATIONS WITH MSP LEADERS
MULTI MEDIA
MSP INSIGHTS NEWSLETTERS
- 03.30.23 -- What Breadcrumbs Are You Leaving Behind? A Better Way To Think Of Your MSP Legacy
- 03.23.23 -- How To Onboard New MSP Clients Faster For Long-Term Profits
- 03.16.23 -- How To Build A Recession-Proof MSP Practice
- 03.09.23 -- The Case Of The 7 Missing Keys To MSP Success
- 03.02.23 -- 7 Secrets To Winning New Clients With IT Assessments
EBOOKS
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![Data-security-privacy-GettyImages-1162361864]( "Discovering Hidden IT Issues And Vulnerabilities Before The Hackers Do")
Discovering Hidden IT Issues And Vulnerabilities Before The Hackers DoFor businesses today, the prospect of a security breach occurring is no longer a matter of “if” but rather “when.” Learn how to detect and mitigate issues and risks lurking in your organization’s network that can be exploited. Download this complimentary eGuide to learn the simple procedures you need to implement.
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![Security Lock]( "SaaS Protection Buyer's Guide")
SaaS Protection Buyer's GuideBusinesses all over the world are relying on SaaS applications to keep their businesses up and running. With more remote work, SaaS applications have become essential supporting collaboration and ensuring easy access to files and folders from anywhere to keep workforces productive and connected. Unfortunately, many organizations still believe that these tools are completely secure and make the need for backup obsolete. This simply isn’t true. Backup is just as important for data in SaaS apps as it is for data hosted on-premises.
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![22_10_MSPi_CybersecurityPartTwo_450x300]( "Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part Two")
Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part TwoCybersecurity threats come in all shapes and sizes. Social engineering, third-party exposure, cloud vulnerabilities, ransomware … everywhere you turn it seems as if your MSP, as well as your clients, are vulnerable.
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![22_10_MSPi_CybersecurityPartOne_450x300]( "Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part One")
Cybersecurity 101: What You Need To Know To Keep You (And Your Clients) Safe | Part OneCybersecurity threats come in all shapes and sizes. Social engineering, third-party exposure, cloud vulnerabilities, ransomware … everywhere you turn it seems as if your MSP, as well as your clients, are vulnerable.
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