Many years ago the tech world was filled with single product and single service companies, think long distance service, local phone, wireless paging, SMR, cable tv, dial up ISPs and a few others. This made company valuations relatively easy. The valuation metrics were based on dollar per subscriber, revenue multiples, EBITDA multiples, free cash flow multiples … of course with the many adjustments for large fixed assets, growth rates, profit margins etc.
The pundits and prognosticators, myself included, have been predicting robust channel M&A activity in 2018. That activity got off to an exciting and immediate start with acquisition of HTG Peer Groups by ConnectWise, announced Jan. 5.
Last fall, David Corey, VP of IT Services at Advanced Technology Services, Inc. (ATS), wrote a Channel Executive guest editorial for us. In the column, he proffered a few digital transformation fundamentals for MSPs and IT service providers in general. These words, in particular, offered a bit of foreshadowing in light of recent news from ATS.
SaaSMAX and CompTIA recently teamed up on a webinar to share findings from CompTIA’s state of the SaaS channel report. Carolyn April, Senior Director of Industry Analysis at CompTIA, and Clinton Gatewood, VP of Partner and Reseller Development at SaaSMAX, presented data that any VAR or MSP either currently selling, or considering selling, SaaS products should pay attention to.
VARs and MSPs represent the channel’s eyes on the ground. There’s a weighty responsibility there that makes nearsightedness a very dangerous thing for the channel. Our VARs and MSPs need clarity of their customers’ vision, and the rest of the channel needs to stand ready to help that vision become the customer’s reality.
During a recent chat with ex-marine and current president of MSP Carolinas IT Mark Cavaliero, I made the mistake of asking him what keeps him up at night. “Nothing,” he said. “We’re running smoothly and I sleep great at night.”
Seven reasons resellers and MSPs should consider adding IoT solutions to their portfolio.
In today’s fast-paced market, MSPs need to anticipate customer demands and stay ahead of, or at least in line with, new technology and trends. One way to ensure this happens is by adding new managed services and keeping existing ones, such as managed security, current. Yet with so many new technologies and business services to choose from, the challenge is less about whether to add new services and more about which services to adopt. If you’re not sure where to start, here are a few pointers to get you going.
High Impact communication is essentially a dance that flows between participants. As in most dances, there might be awkward moments, as one develops a sense of their partner’s style, and more elegant graceful moments, when partners are in the flow of the dance. The inherent skills and mindsets of high impact communication are developed over time through intention, practice and embracing a three tier approach. This approach includes essential skills and mindsets to embody BEFORE, DURING and AFTER the communication.
Forrester analyst Jay McBain's life's work is analyzing the channel. When he recently told Channel Executive magazine that 40 percent of the channel is poised for retirement over the next seven years, it got us thinking about exit strategies (and acquisition targets, but that's a future story). Liz Harr, the subject of this Q&A on, Business Sustainability Planning, orchestrated an exit strategy of her own. Today, Harr is a partner at professional services marketing firm Hinge and a frequent contributor to VARinsights.com, but not long ago she was a reseller of Microsoft CRM and ERP software. Here, Harr shares some wisdom on knowing when it's time to exit, optimizing the valuation of your company, and minimizing collateral damage in the process.
Who really wants to take the long, slow, arduous journey to success when you have the option to take a more thoughtful, deliberate approach? The time to praise the journey is when it’s in your rear-view mirror not when you’re facing it head-on through the windshield. Life may be about the journey, but business is all about the destination.
Who wouldn’t want the ability to see what will happen in the future? Nowhere is this yearning greater than in the world of cybersecurity, where even a small glimpse of future threats could prevent a disastrous and costly breach. The security industry is looking to move beyond reactive mode and be proactive, automating the response to threats and preventing attacks before they happen.
One of the hottest debates in IT service management at the moment is whether or not to pursue “Managed Security Service Provider” (MSSP) status. This is largely caused by a lack of clarity over what the name means, whether it is beneficial to use it, or whether customers are even concerned about the distinction between MSPs and MSSPs. This report defines exactly what an MSSP is and identifies the existing opportunity for those who reach this standard. It also highlights the shortcomings of current service providers and how to overcome them.
The last several years have seen a dramatic evolution in the sophistication of phishing attacks. While antiquated phishing tactics consisted of crudely constructed mass emails trying to snare as many victims as possible, today’s attacks are highly targeted, difficult to detect, and just as difficult to evade. Even more important, they’re pervasive.
HTG is an international consulting, coaching and peer group organization that cultivates success by igniting personal, leadership, business and legacy transformation. Members navigate their journey with world-class HTG consultants and facilitators who value sharing wisdom, providing accountability and building meaningful relationships, Igniting Transformation™ every step of the way. HTG invites you to explore the program that suits you best, and apply today to begin experiencing The HTG Way.
Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.
SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.
Jenne, Inc. is a leading value-added distributor of technology products and solutions focusing on voice, video, data networking, premise security and cloud. Jenne is committed to providing value-added resellers, integrators and service providers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
Harbortouch is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Harbortouch offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.
CompTIA is the voice of the world's information technology (IT) industry.
Office 365 protection features are optional add-ons starting at $3 per user/month. Most SMBs cannot afford the high costs for these features. With a single data protection solution that can back up computers, mobile devices, databases, emails and applications, including Office 365, a company can achieve a higher return on investment (ROI).
A recent survey revealed that it takes a minimum of 13 hours per month to administer an Office 365 tenant with 1 to 50 accounts. If you are a service provider managing more seats than that, the time you spend doing these tasks can quickly get out of hand. Luckily, with a reliable set of procedures, you can make these tasks very easy. To help you out, we have gathered 15 tricks from successful partners who have collectively managed thousands of Office 365 tenants, without any stress.
In light of headline-grabbing attacks, global enterprises and emerging companies alike are looking to engage with trusted advisors who can help them identify the best cybersecurity solutions to protect their critical assets without skyrocketing their costs. It's an excellent opportunity for MSPs to build their cybersecurity practices by implementing a layered, or “multi-vector,” security strategy.
Not only do your clients expect a certain level of quality in the services they receive; they also place a great deal of importance on the individual working relationship. Clients want to know they’re being taken seriously as people, and are being served by MSPs who understand their needs on a personal level.
Today’s threats use multiple vectors to attack, from malicious email attachments to infected web ads to phishing sites. Criminals combine a range of threat technologies, deployed in numerous stages to infect computers and networks. This blended approach increases the likelihood of success, the speed of contagion, and the severity of damage. The only way to keep your clients safe is with a layered cybersecurity strategy that can secure users and their devices at every stage of an attack, across every possible attack vector. The following guide is designed to help MSPs develop an effective IT security program for their clients.