• Work From Home May Mean Working From Personal Devices; Don’t Forget Backup And Security

    Nestled within Webroot’s chapter on malware in its 2020 threat report is a comparison of infection rates between business and personal devices. The finding that personal devices are about twice as likely as business devices to become infected was always significant, if not surprising.

  • Corporate VPNs Don’t Work Anymore

    Twenty years ago, corporate VPNs stopped all but the most determined professional hackers. Today, malware is no longer real-time; it is comfortable waiting for a device to connect to a juicy network target. It can listen for telltale heartbeats from available servers and strike quietly, just when a burst of traffic renders the monitoring system less aware.

  • Selling In The Post COVID-19 World: How To Help Merchants Operate In The New Normal

    Your clients are turning to you as their trusted advisor for advice as to which solutions are needed for them to succeed in the new business reality created by the COVID-19 pandemic. Are you ready?

  • Hackers Set Their Sights On (Small) Businesses

    The Verizon Data Breach Investigations Report indicates that more than 70% of cyberattacks target small businesses. Hackers are also targeting MSPs more frequently because it gives them access to even more systems with the potential to collect bigger payouts.

  • Driving Agility: Runbooks

    You never know what the next catastrophe will be. The future doesn’t disclose what’s to come, and so your only plan of action is to be agile enough to sidestep or weather whatever storm comes your way. This series of blog posts zones in on specific IT Glue features that provide the agility you need. First up: Runbooks.


  • 2020 Global MSP Benchmark Report: A Pre And Post COVID Analysis

    The IT Glue 2020 Global Benchmark Report is likely going to be one of the most interesting Benchmark Reports we ever publish, because quite frankly we are living in the most interesting of times. Never before have we felt this combination of fear, opportunity, overwork, underwork, survival mode and profound optimism that we can come out of this with the world a better place.

  • Why Hackers Hack: It's Your Business To Care!

    As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational eBook, we explore the minds of hackers and open the window into their world.

  • Small To Midsized Enterprises That Want An Easy-To-Use Phishing Simulation Platform Should Engage With Webroot

    Webroot® security awareness training was recognized for its microlearning training content, strong focus on phishing, and its user experience in the forrester Wave™: security awareness and training solutions, Q1 2020. 


  • Field Nation

    Field Nation brings companies and service professionals together to do great work. By connecting technicians to organizations in one easy-to-use platform and mobile app, Field Nation solves a critical challenge all service leaders worry about: accessing skilled labor. Unlike traditional job boards and labor platforms, Field Nation is built specifically for quick-turn, onsite service work. Businesses can build their flexible workforce for any skill, scout potential workers in every postal code, and organize go-to service crews fast. Tech professionals can search for work that fits their schedule, build their reputation and get paid within days of project completion. Our mission is to match every contractor with the right job, and connect every service team to professionals who care as much about the work as they do.

  • Liongard

    Liongard roared into the MSP software market, defining a new segment focused on unified visibility through automated data aggregation. With automated documentation, actionable alerts and rich reporting capabilities, Liongard unleashes MSP teams to operate at 10x, optimizing their resources and more effectively serving their clients.

  • Shift4 Payments

    Shift4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the “as a service” model, Shift4 Payments offers an unprecedented “free” POS program that allows the company’s sales partners to offer a full-featured POS system with no up-front costs.

  • The ASCII Group

    The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.

  • ConnectWise

    ConnectWise empowers technology service providers and IT professionals across the world to grow personally and professionally. With our award-winning software suite, a best-in-breed platform of third-party solutions, and the world’s largest community of IT professionals, ConnectWise enables businesses and users to succeed today, and tomorrow. Over 37 years, ConnectWise has grown from a technology service provider to the longest-running market leader in technology and IT software solutions. We’ve been where our partners are and know what’s necessary to be a successful technology service provider.




Cloud computing is one of those concepts that MSPs are aware of but can be so complex it’s difficult to fully understand. We created this ebook to help MSPs understand what the cloud is, why it’s important, and how to offer the right mix of services to meet users’ expectations, now and in the future. From the difference between cloud storage and cloud backup, to how to accelerate your cloud business in six weeks, to how cloud-based communication is going to support remote workers, we’ve got you covered.

More Content Collections


  • Mobile Security Is The New Remote Nightmare

    Your customers are scared. Many of them have recently become fully remote workers for the first time. They’re learning new types of software to help them connect—and they are all working outside the protection of the office firewall. Many have weak internet security at their homes; perhaps they have extra “coworkers” (or children) who use all sorts of insecure apps on the same network the remote worker is using. Worse, we know 3 in 4 workers access business data from a personal device or vice versa, regardless of whether it’s against company policy.

  • Increase Revenue With Office 365 Backup

    Many IT service providers have moved, or are in the process of moving, their customers to Microsoft Office 365. Office 365 offers a variety of user benefits, including improved security, easier collaboration, increased mobility, and simplified pricing, among other things. It also offers benefits for service providers, such as ease of deployment and management, lower operating costs, and a foot in the door to other cloud services. 

  • How MSPs Can Use Backup Monitoring To Build Cybersecurity Defense

    MSP customers dealing with a cybersecurity attack isn’t a matter of if but when. While putting the necessary barriers in place to ward off these attacks is a critical part of any cybersecurity strategy, knowing how the IT infrastructures you’re building are at rebounding from an event is just as important. After all, without a clear understanding of how well critical assets are protected on a recurring basis, you’ll never know until a cyberattack happens if you and your customers will be dealing with a catastrophic loss or an inconvenient blip to IT operations.

  • How To Protect Your MSP From Cyberattacks

    Managed Service Providers have been in the press a lot lately, and not in a good way. Cybercriminals have realized that the MSPs are a single point of entry into hundreds of poorly secured small and medium businesses (SMB’s), and come with fully functional remote access remote script execution to make their lives easier.

  • ASCII Insight: MSPs Share Their Thoughts On Cybersecurity

    In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about cybersecurity: