Managed Services

MANAGED SERVICES SUPPLIER INSIGHTS

  • State Of The Channel 2021

    CompTIA’s State of the Channel 2021 provides an in-depth review of the trends shaping the technology ecosystems of US, Canada, UK, Benelux and ANZ.

  • The Cloud Applications Playbook: Success Strategies For SaaS Vendors And Solution Providers

    The world is changing, and technology is leading the charge. Digital transformation, long a buzzword, is now in full effect. As a result of the pandemic in, many more companies support a distributed workforce and rapidly transitioning to cloud applications, also known as Software as a Service (SaaS), to provide anywhere access at any time.

  • Field Intelligence: Drastic Shifts In Technology Spending Lead To New Service Opportunities

    As the world begins to open back up, companies across every industry are adjusting to a post-COVID reality and capitalizing on shifts in technology and consumer behavior.

  • Rethinking Utilization: It’s Time To Embrace Revenue Per Day As Your Core KPI

    For many service delivery leaders, utilization metrics provide clarity and peace of mind when it comes to the on-the-ground efficiency of their service offerings. But while utilization is an important KPI, it is too often treated as a primary field service success metric that directly reflects profitability.

  • The Business Case For On-Demand Labor

    Service providers have been under intense pressure for years. Revenue and margins have been falling, while COGS and OpEx have been going up. Desperate for relief, service leaders turned down bids, said goodbye to unprofitable customers, and reduced their footprint in order to survive. And this was before COVID-19 came into the picture.

  • 2021 Global MSP Benchmark Report

    This year’s report comes at a time when the world is still reeling from the impact of the COVID-19 pandemic. Although the MSP industry fared better compared to others, the big question is, has everything reverted to pre-COVID trends? Find out this and much more from our survey results.

MANAGED SERVICES PRODUCTS & SERVICES

Save Time, Free Your Mind

Grow your business with the world’s leading IT documentation software. Serving the top-performing MSPs around the globe with over 150,000 users in 50+ countries daily, and dozens of productivity and innovation awards to boot — we’ll put you on the forefront of documentation management.

For simple and seamless hardware upgrades, virtualization, switching hypervisors, and moving to, from and between clouds.