As VAR and MSP sales and marketing organizations catch the buyer persona buzz, are client personas and user experiences being overlooked?
I get a lot of questions on how to best organize IT documentation in general, and so I thought I would take a few minutes to share my experiences in terms of what we’ve seen working well at MSPs and IT Service Providers to-date. Of course, every provider has a unique way of doing things, but there are many similarities in the data we’ve collected over the years. Let me also add a foreword that this is by no means the “de facto” standard on how to organize your documentation, it is meant more as an tool to help fast track you as you embark on a mission to tame the documentation beast. With that said, here are some concepts and screenshots to get you started.
Why is documentation so important? Imagine being told to go through your day with a blindfold on - constantly having to search for any information that would help you find your next step. It’d be pretty difficult wouldn’t it, and you’d probably waste a significant amount of time. That’s what it’s like without documentation.
HATech specializes in transforming their customers’ operations, product, and development practices into one integrated, agile process that is focused on achieving the customers’ business goals. With a full suite of professional services covering consultancy, architecture, implementation, and staff augmentation plus managed support services, HAtech brings BizDevOps best practices and tooling expertise to customers across the leading public and private cloud platforms. Their customers benefit from reducing software release cycles from months to minutes.
Every MSP should be looking for additional services that are easy to setup, simple to manage, achieve predictable results, and generate consistent revenue. Backup-as-a-Service is one of the logical “next steps” for every MSP that is already responsible for the care of their customer’s most critical systems. Some simply haven’t made the jump yet (e.g. the customer is still managing their own backups), while others just haven’t moved their management of backups to a recurring service model.
It has become commonplace to say that the state of cybersecurity has changed. It’s true—cybercriminals continue evolving their methods of attack. It’s not just malicious actors you have to worry about either—with the world growing more interconnected, it’s more likely than ever that insiders will accidentally cause a data breach.
A Survey of IT Leaders’ Thoughts on WannaCry, Petya, and Vault 7.
Smarter End Users Mean Safer Businesses and More Profitable MSPs.
Taylor Business Group has successfully coached many of our clients through the acquisition process. Typically, our clients will ask for our assistance when they have an active deal in play (we don’t act as brokers to find the deal).
Highest-Rated Protection Thanks to a Layered Security Approach.
Most of our clients have ambitious plans for their MSP business. They aspire to double their revenue and simultaneously increase their gross margin and NOI dramatically over the next 18 months. Simply put, they aspire to build a scalable business model capable of driving profitable growth for years to come.
Owner/Executive Coaching is a one-on-one engagement with the principal(s) of the business. These typically are focused on one or two areas of the business where the principal does not have experience or is struggling with implementing a solution. Executive Coaching is also used to help accelerate the company’s growth and ensure your growth objectives are met.
Taylor Business Group is pleased to offer the Roadmap to Profitability Financial Dashboard, a revolutionary way of looking at your financials.
Business Improvement Groups (or BIGs) consist of 10-12 non-competing members. The group will become a close network of advisors that you can call upon when you have any business issue facing you that you would like input from outside the company. Every member signs a non-disclosure agreement, so whatever is said or presented stays within the group.
