MANAGED SERVICES INSIGHTS

• It’s Time To Kill The QBR

  It’s high time MSPs gave the quarterly business review (QBR) the heave-ho in favor of a better, more efficient, and more profitable strategy for maintaining and growing client accounts.

• The Revamped MSP Lead Generation Framework

  We help MSPs add between 6 & 12 new managed services agreements per year by generating a warm pipeline consistently. In the second article about problems with status quo MSP marketing, I cited the backbone issue as the evolved MSP buyer. In other words, today's MSP buyer is not a first timer anymore. They have an MSP or decent Break/Fix already. But now they need a better MSP and may not even realize it yet.

• Status Quo MSP Lead Gen Sucks

  In my recent article about MSP lead generation failures, I barely got started on the problems. So buckle up folks, because I'm going to get more into it here and will ruffle some MSP feathers in the process. MSPs are partially to blame themselves for lead gen failures.

• Case Study: Providing Reliable Connectivity Under The Hardest Conditions

  Many managed service provider partners support clients like NW Towers, who rely on the Internet to run their businesses but deal with remote locations and limited connectivity options.

• Win On Cost. Win On Quality. Win In 2023: How (And Why) Field Service Leaders Should Leverage On-Demand Labor

  Supplementing full-time employees and subcontractor relationships with trusted on-demand technicians can reduce costs, expand coverage, and ensure the quality of service that keeps clients coming back.

• Sell Or Hold? The Big Choice For MSP Founders

  The pace of mergers and acquisitions in the managed service provider (MSP) space is stunning. In 2021, US-based private equity (PE) firms alone closed a record 4,121 middle-market deals for a total of $602.6 billion according to PitchBook. MSP deals hit $52 billion, says 451 Research—three times greater than in any previous year. 2022 is tracking to be almost as strong.

• SAP Automation – Making Businesses Better, Stronger, And Faster

  Why SAP automation is fundamental for MSPs to deliver the best service for their clients, helping them to grow and embrace innovations.

• Understanding The Challenges Of The Shared Responsibility Mode

  How MSP Tekie Geek leverages Datto solutions for protecting customer data in Microsoft 365.

• Client Optimization Leads To Increased Profits For MSPs

  One of the key challenges facing MSPs is improving service delivery without increasing headcount. You need to focus on getting your lean team to work smarter and cut back on labor and costs associated with servicing your customers.  Keeping systems up and running and preventing issues from arising in the first place is critical. This needs to be done through regular maintenance as well as early identification and remediation of issues.  

• Discovering Hidden IT Issues And Vulnerabilities Before The Hackers Do

  For businesses today, the prospect of a security breach occurring is no longer a matter of “if” but rather “when.” Learn how to detect and mitigate issues and risks lurking in your organization’s network that can be exploited. Download this complimentary eGuide to learn the simple procedures you need to implement. 

• OT Group Partners With Field Effect, Improves Security Stack ROI

  With over 30 years of experience in the industry, OT Group is a leading provider of integrated business solutions, offering complete IT solutions and support to organizations with a wide range of experiences and needs. See why OT Group’s experience with Field Effect Covalence convinced them that partnering with Field Effect would help solve their security challenges.

• SaaS Protection Buyer's Guide

  Businesses all over the world are relying on SaaS applications to keep their businesses up and running. With more remote work, SaaS applications have become essential supporting collaboration and ensuring easy access to files and folders from anywhere to keep workforces productive and connected. Unfortunately, many organizations still believe that these tools are completely secure and make the need for backup obsolete. This simply isn’t true. Backup is just as important for data in SaaS apps as it is for data hosted on-premises.

• Fundamental Cybersecurity For Managed Service Providers

  Developed by subject matter experts who are members of the CompTIA ISAO, this whitepaper provides the fundamental aspects of cybersecurity that a managed technology solutions business serving small-to-medium businesses needs to understand and implement. It is meant to help anyone seeking guidance—or is maybe overwhelmed by—implementing sound, best practice cybersecurity operations, technology, and behavior.

• MSP RunBiz Speeds Up Daily Tasks And Streamlines Access To Documentation With New Integration

  Run Business Solutions is an IT managed services and website services provider based in Amarillo, Texas. With 120 customers and 4,000 endpoints to manage, RunBiz faced issues with automation and siloed documentation for their clients’ environments. Read on to learn how they used IT Glue to overcome their documentation challenges and streamlined their business operations.