Managed Services

  • 5 Ways MSPs Can Stand Out In Today’s Marketplace

    As managed service providers can attest, there have been many challenges in the managed services landscape in recent years. From security to scalability to attracting new customers, MSPs dealt with a host of issues and have had to adapt on the fly. These challenges kicked into high gear in spring 2020 when the coronavirus pandemic forced companies to suddenly shift to remote work. MSPs found themselves at the forefront of this transition, helping customers mobilize remote operations amid economic uncertainty. Under these market conditions, it is more important than ever for MSPs to drive profitability and recognize how to stand out in the marketplace.


  • Automation Helps MSP Increase Operational Efficiency To Achieve Greater Profitability Through Standardization

    Since 1994, has been providing safe and stable managed services to small-and-medium-sized enterprises in the Frankfurt Rhine-Main metro area. The MSP prides itself on being a quick-acting, flexible service provider that can proactively address customer issues before they become costly problems. Executive Director Patrick Lenz has been with the company since 1996 and has seen firsthand how technology (and its utilization) has morphed in the past quarter century and been put to use to help businesses add value for customers.

  • 2020 MSP Trends: Notes From The Field

    In just the first half of this year, we’ve seen a seismic shift in the economy as well as a much greater dependence on technology to navigate our new normal, remote-work lives. To help your business continue to adapt to these changes, let’s explore the MSP industry trends that may have the greatest impact on your business.

  • MSP Simplifies Audits And Cuts Onboarding Time By 50% With Actionable Alerts

    5th Gear Technology Concepts’ President Glenn Porter takes a proactive approach to his company, always on the lookout for ways to take his MSP to the next level. Though he had heard of Roar previously and found the concept interesting, he was hesitant to sign on for another tool at the time. It wasn’t until one fateful day when he went digging through countless tickets and documentation looking for an answer to a client’s question and, frustrated he couldn’t find it, finally decided it was time to give Liongard’s automated documentation tool a try.

  • 2020 Global MSP Benchmark Report: A Pre And Post COVID Analysis

    The IT Glue 2020 Global Benchmark Report is likely going to be one of the most interesting Benchmark Reports we ever publish, because quite frankly we are living in the most interesting of times. Never before have we felt this combination of fear, opportunity, overwork, underwork, survival mode and profound optimism that we can come out of this with the world a better place.

  • Small To Midsized Enterprises That Want An Easy-To-Use Phishing Simulation Platform Should Engage With Webroot

    Webroot® security awareness training was recognized for its microlearning training content, strong focus on phishing, and its user experience in the forrester Wave™: security awareness and training solutions, Q1 2020. 

  • MSP Utilizes The Roar Timeline To Prove Value To Their Customers And Save The $13K/Month Relationship

    Doberman Technologies has provided managed services to small business in Lansing, Michigan since 2005 with an emphasis on healthcare. As such, healthcare providers currently make up 75% of Doberman's 60 managed customers. A team of 11 employees manage 2000 devices with a commitment to support the local community and its growth. Their mission is to help their clients achieve their goals through the Doberman team.


The #1 Active Marketplace

Our Marketplace is full of skilled service providers searching for work every day. Each day thousands of service providers log in to search and request available work in their area. Meanwhile, 3,000 work orders are posted every day across the country.

Save Time, Free Your Mind

Grow your business with the world’s leading IT documentation software. Serving the top-performing MSPs around the globe with over 150,000 users in 50+ countries daily, and dozens of productivity and innovation awards to boot — we’ll put you on the forefront of documentation management.