MANAGED SERVICES INSIGHTS

• 5 Keys To Successful Partner Support In 2022

  It's not about us. It's not about you. It's about supporting your partners. MSPs deserve top-tier service from all their vendors.

• A Day In The Life Of An IT Black Belt Part 2: Flexible Assets

  Properly managed IT workflows are essential to any business organization. Having limited resources, poor management, or lack of technology and automation can not only affect your overall productivity and efficiency but also stop you from reaching your business goals.

• A Guide To Active Directory & Active Directory Management

  Providing employees with the right level of access is a significant challenge even in today’s digital world. When you give too many people access to critical information, you are putting your data security at risk. However, you also need to delegate work to the lowest level in your organization to ensure higher productivity. You can achieve that with the help of Active Directory.

• How To Increase IT Team Effectiveness

  The demand for IT services is at an all-time high due to the increasing need for technology in the global business world. From managing service requests to dealing with cybersecurity threats, the pressure in this operating environment can be intense. The cost of IT service failures is quite high and even a few hours of downtime could affect the confidence of your customers.

• Billing Reconciliation That's Pain Free

  Billing reconciliation is a pain at the best of times. Now throw in the impending reality of other month-end tasks, and you have the recipe for an epic headache. Picture it, countless open browser tabs, hundreds of line items to keep track of, and the specter of year-end reconciliation looming in the distance.

• Managed Services Trends In 2022

  Digital transformation is coming for every industry, and managed services is no exception. Now more than ever, staying on top of managed services trends is necessary for you to take advantage of its increasing revenue opportunities. For the past few years, managed services has been one of the fastest growing revenue engines of the technology industry. Managed service’s market growth means that it now makes up a substantial percentage of the total yearly revenue for tech companies. In fact, managed services has been growing at a rate of 20% or more for the past 24 months!

• MSP Sales Journeys Begin With Goal Setting

  The company's founder usually handles the initial setup of an MSP. The founder is out there finding new customers and making everything happen. No one understands the SMB’s IT pains better, and besides, there’s not usually a lot of extra money to put into marketing.

• How Field Effect Helps MSPs With Problems Of All Sizes

  Field Effect, founded in 2016, is a global cyber security company with nearly 200 employees and deep roots in the intelligence community. Headquartered in Ottawa, Canada, the company also has offices in the United Kingdom and Australia.

• Is Your IT Environment Optimized For The Long-Term? 4 Tips To Ensure Success

  As we dealt with the impacts of a ravaging pandemic over the last two years, a common trend emerged: Organizations made a mad dash for the cloud to enable remote workforces. But many made that rush without a comprehensive long-term plan. It’s no surprise, then, that the amount of data created increased dramatically in 2020, and no less so within a single company or organization. It begs the question: Two years later, what’s next in a company’s overarching cloud strategy?

• ASCII Insight: MSPs Share Their Thoughts On Conferences And Events

  In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about attending conferences and events, either in person or virtual...

• The Cost Of Downtime

  Unplanned internet downtime can bring your operations to a grinding halt, resulting in lost revenue, productivity, and other costs that are less obvious but longer-lasting. Yet, 19% of B2B SMBs and 27% of B2C organizations say they do not feel their businesses are prepared to deal with unexpected downtime.

• The Strategic QBR Process: How To Achieve Shared Accountability

  Way too often, the Quarterly Business Review (QBR) is treated as a sales activity - an opportunity to get in front of your clients and sell them new warranties and products. Unfortunately, also way too often, MSPs don’t have the proper action plan in place for their QBRs and end up putting in plenty of effort but end up getting low results in return. 

• You Can’t Ignore M&A As A Key Driver To Remaining Competitive

  The MSP space, along with many others, is confronted with key challenges, such as limited IT services offered by most MSPs generally caused by lack of resources and the cost to broaden portfolios. Even today most MSPs are unable to leverage AI or multi-modal, omni-channel tools to improve user management and generate improved customer returns. However, the real catalyst for the widespread business transformation we are seeing now has been the result of the COVID-19 pandemic. 

• Challenges And Opportunities For MSPs In 2022

  The past few years have been transformative for MSPs, and we expect that trend to continue. Between hybrid work environments, growing self-service options for buyers, and increased demand for reliable cyber security, MSPs are facing a lot of challenges—and a lot of opportunity.