MANAGED SERVICES INSIGHTS

• The MSP’s Guide To Building A Better Cloud Practice: Tips From MSPs For MSPs

  As small and medium businesses (SMBs) continue to shift their workloads to the cloud, managed service providers (MSPs) can take advantage of this trend by building a cloud practice. Offering cloud-based managed services enables MSPs to better support customers moving workloads to the cloud and create new revenue streams.

• Global State Of The MSP Report

  Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about who they are and what they care about. Of those surveyed, only 17% were active Datto partners. The result: A wealth of data and insights from a diverse sample of MSPs on how they run their business, the solutions they use to serve clients, and their predictions for the next few years.

• Datto RMM Security

  Datto, Inc. (Datto), founded in 2007, is a leading provider of enterprise-level technology for small- and medium-sized businesses. Datto Remote Monitoring and Management (RMM) is a secure and fully-featured cloud-based platform enabling MSPs to remotely secure, monitor, manage, and support client endpoints to reduce costs and increase service delivery efficiency.

• How Automation Can Help MSPs During Economic Uncertainty

  As the global economic climate impacts budgets and forces organizations to pause or reevaluate their appetite for hiring IT roles, managed service providers (MSPs) can get stuck with the burden of maintaining systems with less support than in the past. Adding The Great Resignation and manual, repetitive tasks to the mix are surefire ways to burn out employees and leave the remaining ones stretched too thin. 

• The Growing Threat Of Organized Bot Attacks Creates Opportunities For Service Providers

  Despite the current state of the economy, MSPs still have a tremendous opportunity to grow their businesses by offering cybersecurity services to companies that do not have the right expertise in-house. Let’s face it, there has been a shortage of cybersecurity professionals for years. In fact, amidst a growing threat landscape and expanding attack vectors, there aren’t enough skilled workers to fill open positions with an estimated 2.7 million jobs left unfilled in 2021. Service providers can plug the gaps left by these unfilled positions, expanding their businesses into new vertical markets and new regions.

• CISA Guidelines For MSPs And Their Customers: An Explainer

  MSPs are attractive targets to many threat actors, and it’s easy to see why: they’re a treasure trove of information, giving hackers access to tens, maybe hundreds, of businesses’ sensitive data. According to recent research, 90% of MSPs surveyed reported increased attacks since the beginning of the pandemic.

• Can You Successfully Grow Your Business Without Using A PSA?

  After a lot of hard work and dedication, your MSP business is now thriving. In fact, it’s doing so well, it’s time to level up because let’s face it, very few companies are in business just to get by. Scaling up requires resources, especially of the human variety. But technology can significantly mitigate the need for added staff—and the resulting expenses—by automating a significant chunk of the processes needed to grow your business.

• What Does Zero Trust Mean For MSPs?

  Zero trust is sometimes presented as a way of stopping things from happening, for example blocking unauthorized clients. That misses the point. A hidden appeal of zero trust is that it offers the possibility of improving the management of network resources, users, and data in ways that also lower costs and make technology adoption easier.

• Technology In The Workplace: The Importance, Benefits, And Advantages

  Over the past several years, technology has become an essential part of our day-to-day lives, both personal and professional. For businesses specifically, technology in the workplace has completely redefined operational processes as well as consumer behaviors and expectations.

• If You’re Not Performing Automated Assessments, You Need To Start

  Whether you’re looking to retain clients or increase your technician’s billable hours, automated assessments are a no-brainer for any MSP. Ideally, you should be able remotely schedule scans on client networks and then have access to that data from any computer or mobile device through your online portal. Supplement the information by including client-specific service documentation including notes, remediation procedures, passwords and related items your service techs and remote support teams need to do their jobs faster and better.

• One Size No Longer Fits All

  If your solutions are just “off the shelf” instead of fully personalized to customer needs, you’re not putting forward real value as an MSP.

• What You Need To Know About MSP Proposals

  Preparing an MSP Proposal is a labor-intensive undertaking. Determining what needs to be included can sometimes be daunting. Matt Topper, Director of Security at Gradient MSP, turns to his years of experience working in MSPs to provide some helpful insights.

• ASCII Insight: MSPs Share Their Thoughts On Expanding Their Client Base

  In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about servicing clients outside of their geographic area.

• MSPs: How To Understand NIST And Earn New Business Delivering Security Compliance

  For MSPs and MSSPs, honing the expertise and tools to provide cybersecurity within the requirements of the U.S. government’s NIST Cybersecurity Framework is an effective path for winning new clients, including those for which NIST regulations don’t technically apply. NIST offers such comprehensive guidance for cybersecurity best practices, processes, and technologies that the framework has become a recognized standard for organizations regardless of their industry. We’ve seen this firsthand, with more prospects asking how our security stack stands up to the NIST guidelines.