Virtual CIO services are an emerging trend and a great offering for Managed Services Providers to have on their line cards. By offering vCIO services in addition to other managed services, MSPs can reach out to a number of small and medium-sized businesses that need a knowledgeable, efficient, and reliable tech head at their disposal but are unable to afford traditional CIO services. If you’re ready to take on this challenge, here’s a guide to help you with the basics of vCIO services.
Password reset tickets – who doesn’t love these? On one hand, they’re easy. On the other hand, they’re annoying. The time you spend fixing your clients’ password problems is time you could be spending solving bigger issues. How bad is it? Worse than you think.
In today’s managed services market, it’s often not the number of cloud services you offer (at least not at first), but how you go to market with them. That’s what CANCOM, a leading managed service providers in Germany and Austria, discovered as it launched its cloud marketplace. When CANCOM switched its focus to several well-known “hero” applications, they began to see double-digit month-over-month growth.
GDPR represents a massive paradigm shift for global businesses. Every organization that handles data belonging to European residents must now follow strict security guidelines and businesses are now subject to hefty fines if data breaches are not disclosed. Organizations around the world have been busy preparing to comply with these new regulations, but many internet users are unaware of how GDPR will impact them. While this new oversight enhances user privacy protection, its implementation also opens the door for GDPR-specific cyber threats.
In the past, security awareness training for user education—i.e. empowering users to make more savvy IT decisions in their daily routines—was considered a “nice to have,” not a necessity. The decision to adopt user education was typically passed over because of budget, lack of in-house expertise, and the general lack of availability of high-quality, low-cost, computer-based training. In particular, small- to medium-sized businesses (SMBs) have suffered from these types of constraints, compared to larger, more resource rich organizations.
Cyberattacks are on the rise, with UK firms being hit, on average, by over 230,000 attacksin 2017. Managed service providers (MSPs) need to make security a priority in 2018, or they will risk souring their relationships with clients. By following 3 simple MSP best practices consisting of user education, backup and recovery, and patch management, your MSP can enhance security, mitigate overall client risk, and grow revenue.
No matter where you are on your business journey, your business is maturing every day. The path to success for you and your business isn’t about shortcuts and cheat codes. Instead, it’s a succession of non-negotiable disciplines that will help you grow your time, team, family, independence, and success.