Cost matters—to field technicians and service delivery companies alike. For service leaders, getting work done at an optimal price point is of the utmost importance.
But rates are subject to market conditions, and this can be a double-edged sword. Over the past year, technical resource costs in the field services space have risen roughly 10 percent across the board. Specifically, market conditions are impacting field service’s bottom line across three dimensions: travel, labor, and equipment costs.
Understandably, this is a painful development for managed service providers that depend on skilled labor to provide core offerings. What are the factors behind this upward trend? How is it distributed among different types of work? How can field service organizations understand and manage costs in this environment?
This report will answer these questions.