• 3 Contract Terms For Payments Every MSP Must Address In Their MSA (With Examples!)

    As an MSP, your Managed Services Agreement (MSA) is the foundation of your client relationships, deliverables, and business value. This guide focuses on payment terms - one of the most important parts of your MSA.

  • Case Study: Providing Reliable Connectivity Under The Hardest Conditions

    Many managed service provider partners support clients like NW Towers, who rely on the Internet to run their businesses but deal with remote locations and limited connectivity options.

  • 10 Tips for Adding Security And Compliance To Your Services Stack

    Managing data privacy and protection, storage and transfer — as well as compliance with state, federal and international laws and guidelines — is too complex for clients of all sizes to manage internally. It's natural that they look to their IT partners to help them solve this issue. It's your opportunity to be ready with a plan when they do. Even better, bring the solution to them before they even start searching. Here’s how.

  • Tech Leaders Talk National Cybersecurity Awareness Month

    In honor of celebrating the 16th annual National Cybersecurity Awareness Month, leading tech industry experts have provided the comments below showcasing the importance of this holiday.

  • Disaster-Proofing Businesses: Lessons Learned From The Eye Of Sandy

    As MSPs, we’re constantly preaching the need for data backup, business continuity plans, and preparation for any and all “what if” scenarios. But inevitably there will be customers who fail to take things seriously until it’s too late.

  • How Do I Get To The Cloud?

    Getting customers to the cloud can be a journey fraught with questions, concerns and challenges. However, it also can be a calm, structured process that offers your customer insight into every detail of the journey, while also helping them to understand how the cloud will work for their business and what the impact of a cloud transition will be, both short- and long-term.

  • Why The PaaS Journey Is Getting Stickier

    MSPs and other cloud partners are playing a growing role in this next phase of cloud.

  • Managing Hybrid Database Environments Is Key For MSPs

    One of the predominant business decisions in technology today is not if a database workload will go to the cloud—but when. That timing is likely a moving target in most environments. Workloads will move to and from the cloud for many reasons—some good, and some not so favorable.

  • Why Cyberattacks On MSPs Are On The Rise (And What To Do About It)

    MSPs, among their peers, have begun to whisper about the increased vulnerability they face. The hackers have come for them.

  • Why Isn't Cloud Saving Me Money? Hint: Your Hurdles Are Organizational

    The main reason companies delay and/or avoid confronting issues related to cloud cost optimization is because it’s incredibly complex. Challenges range from cloud sprawl to misaligned priorities. Understanding these challenges before you begin is essential to success.

  • The VoIP Mistake You Don't Know You Are Making

    Our job is to help other businesses plan for and recover from disruptive events and we all know the importance of backing up data, backing up systems, documentation, and how a proper data continuity plan can prevent a business from bleeding money and losing time. However, do we all know the importance of voice continuity planning? I’d argue most of us don’t.

  • VoIP Partnering Opportunities: How To Find One That Fits Your Organization Best

    Hosted VoIP platforms try to be “one size fit all” but, unfortunately, this isn’t the case. Partnering with the wrong hosted provide and prove to be fatal to both your existing and future clients.

  • Tips For Choosing A VoIP Solution

    Whether you are looking for a new Voice over IP (VoIP) system for a client or for use at your own business, there are several things you should consider before even glancing at the PBX features list.

  • How To Survive VoIP Troubleshooting

    All technologies experience occasional problems, but your preparation and choice of the right VoIP service provider will pay consistent dividends by reducing down time and business interruption.