Case Study

MSP RunBiz Speeds Up Daily Tasks And Streamlines Access To Documentation With New Integration

Source: IT Glue

Run Business Solutions is an IT managed services and website services provider based in Amarillo, Texas. With 120 customers and 4,000 endpoints to manage, RunBiz faced issues with automation and siloed documentation for their clients’ environments. Read on to learn how they used IT Glue to overcome their documentation challenges and streamlined their business operations.

The Challenge

Before using IT Glue, Run Business Solutions documented everything inside the ConnectWise Knowledge Base, which is in the tool’s Notes section. This resembled a notepad, and it was not a sufficient tool for documenting the entirety of all of their clients’ environments.

RunBiz has a lot of clients, and they need to ensure that their documentation is structured, safe and automates various aspects of their business through integrations.

The previous solution they used was not designed to be an IT documentation platform suitable for an MSP. As a result, getting that information transferred was difficult in the beginning and required a lot of discipline from the team to stick with it.

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