Feature Articles
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One Size No Longer Fits All
8/11/2022
If your solutions are just “off the shelf” instead of fully personalized to customer needs, you’re not putting forward real value as an MSP.
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Managed Services Vs. Professional Services: What’s The Difference?
8/8/2022
It’s one thing to sell your technology, but it’s a completely different task to make sure customers know how to use it. Both managed and professional services can help your customers enact your solutions and bring about a faster time to value. But when do you call in professional services and when does it make more sense to hand it over to managed services?
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What You Need To Know About MSP Proposals
8/8/2022
Preparing an MSP Proposal is a labor-intensive undertaking. Determining what needs to be included can sometimes be daunting. Matt Topper, Director of Security at Gradient MSP, turns to his years of experience working in MSPs to provide some helpful insights.
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Demystifying IT Compliance For MSPs
8/8/2022
Max has been a pioneer in the managed services industry since the late 1990s. He currently serves as SVP and GM of Compliance Manager GRC and is responsible for Kaseya’s go-to-market strategy for his business unit. Max recently took a break from his never-ending mission of helping MSPs improve the IT security posture of their clients while increasing recurring revenue to answer some of our questions.
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Your Cyberattack Response Plan Is Out Of Date. Here’s How To Fix It.
8/8/2022
It’s a mistake for MSPs to treat their response plans as a one-and-done exercise. This straightforward acronym can help your company prioritize and strategize.
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Top Challenges Information Technology Professionals Will Face In 2022
8/4/2022
Businesses are reliant on the information technology that they use. From managing remote work employees, to creating automated workflow processes, to mastering a digital transformation to the cloud – information technology is the conduit for any organization.
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ASCII Insight: MSPs Share Their Thoughts On Expanding Their Client Base
8/3/2022
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about servicing clients outside of their geographic area.
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MSPs: How To Understand NIST And Earn New Business Delivering Security Compliance
8/1/2022
For MSPs and MSSPs, honing the expertise and tools to provide cybersecurity within the requirements of the U.S. government’s NIST Cybersecurity Framework is an effective path for winning new clients, including those for which NIST regulations don’t technically apply. NIST offers such comprehensive guidance for cybersecurity best practices, processes, and technologies that the framework has become a recognized standard for organizations regardless of their industry. We’ve seen this firsthand, with more prospects asking how our security stack stands up to the NIST guidelines.
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Backup As A Service Success For MSPs
7/28/2022
Backup as a Service (BaaS), including cloud backup, is proving to be a successful business for Managed Service Providers (MSPs) today because enterprises need to modernize their backup solution to protect mission-critical application servers and want to outsource the function. In fact, it has been one of those steady growth areas within IT for decades, but it rarely gets the attention it deserves.
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The Increasing Cost Of Field Service Delivery
7/25/2022
Steve Salmon has been EVP of Enterprise and Channel Sales for Field Nation since the end of 2019. He builds, transforms, and leads high-performance sales, presales engineering, solutions marketing, and sales enablement teams around SaaS and XaaS products and services. Steve recently took a break from his never-ending mission of refining and improving value-based selling approaches for better customer outcomes and sales results to answer some of our questions.