Feature Articles

  1. The Underlying Value Of Contracts

    The importance of contracts happened early on in my career when I was developing websites. One of the biggest pain points was getting content from the client and the longer it took the more I had to wait to get paid At that point I realized I needed to have contracts in place to specify exactly what the client had to do and what my deliverables were. Looking back, that was the best thing that could’ve ever happened to me.

  2. 2019 Cyberthreat Predictions: An MSPs Time To Shine

    In the past week I received press releases letting me know biometric hacking and cloud attacks are among the top cyberthreats for 2019 and the Department of Homeland Security National Cybersecurity and Communications Integration Center (NCCIC) and the FBI are issuing an activity alert to inform computer network defenders of increased threats from SamSam ransomware. The future — heck, the present — is a wonderous and frightening place.

  3. Cybersecurity Services: The Good

    What is going on in cybersecurity as we head down the homestretch of 2018 and transition into 2019? Great question. In the context of the channel and after a year on the road, following are some observations as to what’s good, what needs some work, and what’s missing.

  4. 5 Tips For Virus Protection Training Success

    Many organizations are recognizing the need to train their users in the ways of protection against malware, hackers, and other penetration attempts. Such training is available from a number of sources — some free, others at a cost. All training is not created equal, though. Here are some variables to consider when you are evaluating training options for your users.

  5. Navigating The M&A Waters

    The global colocation data center industry is predicted to grow to 54.8 billion by 2020 (from $30.9 billion in 2016). This massive growth is fueled in part by merger & acquisition activity among the leading data center providers. Having spent the last year working through these transitional challenges with the Flexential team, I’d love to share some key takeaways in the hope that they help another company adapt more easily.

  6. Realistic Expectations For MSP Managers

    One of the more challenging aspects of starting a company is generating new business. However, once you’re established and have new business coming in, you can find yourself in the position of receiving too much business, leaving you unable to service your existing clients properly.

  7. Put Your IP Value Ahead Of IT Innovation

    As trusted advisors of our customers, we’ll take the brunt of the blame, perhaps deservedly, in the wake of a crisis. It’s our brands on the line, more so than ever today, given we’re putting increasingly complex solutions together. That’s why it’s incumbent upon us to vet partners in much deeper ways to literally know what they offer and will do for us or on our behalf — under all types of circumstances that may arise. We must have no doubt the vendors we choose to support truly have our backs.

  8. 3 Strategies For Selling Your IT Service Business

    After years of building your business and planning your exit you finally decide it is time to move on and now need to determine how to structure the exit. This article will focus on an out-right sale of your business to another person — a stranger, local competitor, or even an employee. Whoever the buyer, let’s discuss how to structure the sale and the ripple effect it will have on your business and taxes.

  9. Execution Strategies For Your Exit Plan: Business Valuation

    You spent your life building this business from the ground up. Your company’s equity is filled with blood and sweat from the many times you ate hot dogs and beans so your employees could get paid. It may also be your retirement plan, and you want proper compensation.

  10. Cracking Open The Home Services Vertical

    Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.