Feature Articles

  1. The Benefits Of Moving To The Cloud

    Delivering managed security services poses numerous challenges that span deployment, administration and reporting. In each case, they impact customer response, operational efficiency, margins and ultimately profitability.

  2. How Enterprises Can Balance Ownership Of Organizational IP With Their MSPs

    MSPs are a key element of the enterprise ecosystem, as they deliver several tangible benefits to customers. Aside from cost savings, these benefits include increased productivity through fast resolution of IT issues, and the ability to focus on core business objectives rather than managing IT assets. 

  3. AI + Intent Data: The Key To Ending Inefficient Marketing Tactics

    There’s no greater transformative force in the world’s businesses than technology’s ability to connect people, increase competitiveness, and ultimately help organizations grow. But as the business technology market nears $4 trillion in annual spend, two significant challenges have emerged for both the businesses who buy technology and the vendors who sell it.

  4. The Fastest Growing SaaS Opportunities For MSPs

    Analyzing, discussing, and understanding the trends impacting MSP are critical to the future direction of our industry. As the vice chair of the Business Application Advisory Council for CompTIA, I recently participated in a panel discussion at ChannelCon in Las Vegas about Top Solutions and Verticals for SaaS Applications: New Revenue Opportunities. During the session, we shared insights on the top SaaS solutions and the leading vertical markets as well as where they’re being adopted, including consumer products/retail, manufacturing, telecom, and healthcare.

  5. Cloud Autonomics And Automated Management And Optimization

    The holy grail of IT operations is to achieve a state where all mundane, repeatable remediations occur without intervention, with a human only being called into service for any action that simply cannot be automated. This allows not only for many restful nights, but it also allows IT operations teams to become more agile while maintaining a proactive and highly optimized enterprise cloud. Getting to that state seems like it can only be found in the greatest online fantasy game, but the growing popularity of “AIOps” gives great hope that this may actually be closer to a reality than once thought.

  6. A Window Of Opportunity: How MSPs Should Approach Exchange 2010 End Of Support

    Time is running out for organizations relying on Exchange Server 2010. The end-of-life deadline for this product has been on the minds of managed service providers (MSPs) and IT professionals for a while now. Microsoft originally scheduled to end support on Jan. 14, 2020, though recently extended this deadline to Oct. 13, 2020, “to give Exchange Server 2010 customers more time to complete their migrations.”

  7. Using Recurring Revenue To Identify Customer Service Opportunities And Risks

    Examining the specific underlying elements that contribute to the calculation of Net Recurring Revenue provides the necessary insights to identify the root causes of churn, attrition, and contraction. 

  8. How MSPs Can Help Customers Track Data Origin

    Knowing the source of business data is critical in an era of increasing data privacy regulations. With the number of data sources rapidly and continually expanding for most companies, the challenges of establishing the source of data—and potential repercussions of data source changes—isn’t likely to ease up any time soon.

  9. How Cybersecurity Can Save Your MSP

    Cybersecurity sales allows you to position yourself as a thought leader and differentiate yourself in this very crowded marketplace. When you combine healthy margins with a non-commoditized specialization, you have a winning recipe for success.

  10. Beware The Insider Threat: Experts Provide Insight This Insider Threat Awareness Month

    September marks the annual celebration of Insider Threat Awareness month, but this year is a particularly special. For the first time, the Department of Defense is officially recognizing September as Insider Threat Awareness Month.