Feature Articles

1. 3 Modernization Trends Shaping The Future Of MSPs 4/19/2021

   From our perspective as a continually-evolving MSP and in conversations with colleagues, it’s clear that the industry is now in the throes of particularly significant modernization.

2. The Strategic Cyber Security Leader: How To Know When It’s Time To Switch To MDR 4/15/2021

   Technology always has been about transitions. Through the decades, we went from using the DynaTAC 8000X to the BlackBerry to the latest Androids and iPhones. We evolved from a desktop office culture to one in which smartphones, laptops, and tablets have created a virtual workplace that allows us to get the job done wherever we are.

3. ASCII Insight: MSPs Share Their Thoughts On How COVID Changed Hiring 4/14/2021

   In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about where the industry stands a little bit more than a year after the pandemic hit:

4. Why The Time Has Never Been Better For Partners To Add PAM To Their Portfolio 4/12/2021

   With most organizations now facing a very different dynamic shaped by remote working, MSPs are more important than ever for providing essential IT support, particularly when it comes to cybersecurity. Few companies can afford full-time in-house teams, and even the largest companies outsource at least some of their security needs. MSPs with a strong portfolio of cyber solutions and services have a prime opportunity to meet the growing demand.

5. Why MSPs Need A Professional Services Capability 4/8/2021

   Even the best engineers have their limitations. A Managed Services Provider (MSP)’s technical expertise is often focused on remote monitoring and management in maintaining IT infrastructure. Though dedicated MSPs typically recommend new hardware or software refreshes, they may lack the specialized skills to tackle unusual or highly technical problems. When these issues arise, it may be appropriate for the MSP to advocate on behalf of their customer to bring a Professional Services expert or team on board.

6. Overcoming Any Sales Objection 4/5/2021

   Sales is an artform and overcoming a sales objection is one of many tools available to paint the whole, beautiful picture of earning a new client. Becoming masterful at overcoming sales objections takes practice and it involves understanding the psychology behind why people buy and using their reasons to make the sale, not our own.

7. 4 Pillars For Cloud MSP Excellence In The Age Of Relentless Innovation 4/1/2021

   According to recent analysis by Synergy Research Group, the cloud infrastructure market surged to $129 billion in 2020. As one enterprise tech reporter noted, “I’ve heard from every founder under the sun for the last 9 months that the pandemic was accelerating digital transformation, and that a big part of that was an expedited shift to the cloud. These numbers would seem to bear that out.”

8. How IoT And UC Can Benefit Government Groups 3/29/2021

   According to a report by Fortune Business Insights, the market for IoT will reach $1.1 trillion by 2026. In a world driven by data, companies of all sizes are discovering how important it can be to connect people, processes, and things.

9. Telecom Operators Can Accelerate The Expansion Of Fiber Connectivity 3/22/2021

   RDOF, 5G, Infrastructure planning are exciting new avenues to support fast broadband services to business and residential communities around the nation.

10. MSP 2030 — Above And Beyond Exceptional Service 3/18/2021

    The MSP industry has come a long way over the last decade. It now offers the best model for handling the technology infrastructure of small/ medium enterprises. The next question—where to from here?