Feature Articles

  1. Remote Work One Year On And The 3 Lessons Making Businesses Rethink Their Bottom Line 6/10/2021

    A year after the coronavirus pandemic turned our work lives upside down, it’s clear that remote work will not just be a temporary fad. Eighty-three percent of workers say they want to work from home at least one day a week, according to the accounting giant PwC, with more than half of them expecting to be allowed to do so even after all pandemic restrictions are lifted.

  2. Securing A Remote Workforce 6/7/2021

    Remote workers are no longer the exception. The COVID-19 pandemic revolutionized the corporate workforce almost overnight by prompting even businesses that had been resisting work-from-home (WFH) policies to adopt the remote model.

  3. Maximum Service Providers: Preparing To Capitalize On New Opportunities For Managed Services 6/3/2021

    There was a time when IT MSPs were simply outsourced desktop and network support. As internal networks have integrated with internet-based cloud services, IT MSPs are increasingly called on to manage these connections and all the new functions they enable. This means much more complex engagements with clients which, in turn, means more complex billing and administration.

    Here we look ahead at how the new MSP landscape is taking shape and how MSPs can manage such a business effectively and profitably.

  4. 5 Zero Trust Questions MSPs Must Prepare To Answer 5/27/2021

    Zero Trust is a major topic of discussion today among security and IT leadership at companies of all sizes, and it’s obvious why. The COVID-19 pandemic has accelerated the Future of Work far faster than anyone anticipated. According to Upwork, one in four Americans are working from home in 2021, and by 2025, remote work levels will have increased 87% over pre-crisis levels. This dramatic shift has produced a wide range of business challenges and opportunities when it comes to productivity, collaboration, and IT management, but especially cybersecurity.

  5. The Integrated XDR Solution Opportunity For MSPs 5/24/2021

    Many organizations made rapid digital shifts last year, accelerating their timetables for cloud adoption and other innovations. These organizations are now looking back at the surge in cyberattacks, particularly ransomware, and recognizing that their digital transformation has created greater threat exposure.

  6. Alleviate Hiring Headaches With This One Simple Step 5/21/2021

    An IT executive friend of mine recently shared this hiring dilemma on LinkedIn: "So a funny thing happened just now. During an interview, the candidate asked me if I was going to give him an “assignment” to complete. I told him I had not planned on it … and then I saw confusion cover his face. Apparently all his prior interviews had requested him to complete some sort of assignment during the interview process. I’m not sure what I would even “assign” someone for a Customer Success role. How do other people feel about interview assignments? Is this something I should consider adding to my interview process? Where can I find some good resources on this? Thanks in advance."

  7. How To Sell Security As An Outcome, Not A Product 5/21/2021

    Economist Theodore Levitt would say hardware store customers do not really buy quarter-inch drill bits (product), they buy quarter-inch holes (outcome).

  8. Acting On Taxes: The Telecom Provider’s Checklist For Tax Compliance 5/20/2021

    Telecom tax regimes are complex and ever-changing, and providers of telecom services can find themselves caught between their customers and a myriad of tax authorities. With the growth of cloud telecom services and the companies that provide them, it may be easy to lose track of just how many jurisdictions a provider is doing business in. But every one of those jurisdictions comes with its own tax rates and regulations.

  9. 2021: A Year Of Transition And Opportunity For The Channel 5/17/2021

    Last year was a true test for MSPs. Despite being faced with their enormous business challenges, MSPs across the globe stepped up to help their customers weather the COVID-19-related storm. MSPs went to work equipping customers with hardware and software tools needed to keep newly remote workers productive and connected. Fortunately, all signs are pointing to 2021 as the year MSPs and their enterprise customers transition back to life as we knew it pre-pandemic.

  10. How MSPs Can Set the Stage For Future Growth 5/13/2021

    Our working world continues to shift and adapt as the COVID-19 pandemic evolves. Along with that revolution, remote or hybrid models are becoming more prevalent as long-term or permanent solutions. At the same time, there is increased demand for support and services that make those approaches possible. Providers that are helping companies stand up new systems that power their workforce, like managed service providers (MSPs), are likely going to see a significant boost in business over the coming months and years.