By Dennis Schroder, Arakyta
The need for managed IT services continues to grow. According to data, about 45% of businesses plan to partner with a managed security services provider to bolster their IT security, especially in the cloud. This is in response to a rising need for better cybersecurity for organizations running IT systems.
Other top IT trends changing businesses' needs for managed IT services include generative AI and ChatGPT, the Internet of Things (IoT), and low-code, no-code technologies.
So, how does the future look for businesses seeking managed IT services to sustain operations? Here's what you need to know for 2023.
The Changes In Business-IT Relationship
There will predictably be better reception of managed IT services in 2023 as businesses view IT as core to their success. Previously, many organizations treated IT as an out-of-sight, out-of-mind business need.
However, as business goals get strongly intertwined with IT, there's a more proactive approach to IT ops and managed IT services.
Most industries rely on technology for fast, efficient service delivery and excellent customer experience. These technologies also affect operating and capital expenditures, making them strategic and pivotal to the bottom line.
Due to this, there are greater odds of managed IT services getting approval even in a tightening economic environment. Organizations are focusing on real-world outcomes to find which IT initiatives offer better value. Therefore, managed IT services providers must find ways of integrating new trends with rising business needs to stay relevant.
The Top IT Trends You Should Pay Attention To In 2023
Here are the top IT trends you should focus on in 2023 as you consider getting a managed IT services provider.
ChatGPT And Generative AI
Generative AI and tools such as ChatGPT have been central talking points recently. While these AI tools and concepts are still new, what's becoming evident is that organizations using them are increasing their efficiency and IT capacity.
For instance, MSPs can use ChatGPT for:
- Creating marketing strategies
- RMM script generation
- Drafting cybersecurity training awareness material
- Developing incident-response plans
- Writing knowledge-based articles
AI and other related tools, such as machine learning and Big Data, can be pivotal in organizations, allowing managed IT service providers to quickly deploy standardized and reliable applications.
The cost of a data breach keeps increasing annually. The average cost of a data breach in the U.S. is around $9.44 million, posing significant financial and reputational risks. For most of these companies, the greater risk is not a cybersecurity incident happening but instead its management afterward.
Cybersecurity management tools are evolving, now incorporating AI and automation to reduce the breach life cycle and cost of the breach significantly. The evolution of these tools also has been necessitated by the rise in remote and hybrid work, creating new cybersecurity gaps.
Organizations are also leaning more toward using managed IT security services to address talent gaps in the cybersecurity space.
Low-Code No-Code Technologies
New IT tools are emerging daily to help organizations save time, cut costs, boost productivity, and improve customer experience. These tools are primarily based on low-code or no-code development. This type of development allows almost anyone in an organization to create and deliver powerful applications with little coding knowledge.
Low-code, no-code tools, and technologies typically use pre-built templates, drag-and-drop features, and quick deployment to build apps or interactive dashboards that solve business challenges.
A managed service provider can recommend the best tools and technologies for an organization based on its needs and support the organization to get the most out of these tools.
Digitally Editable Worlds And Digital Twins
There has been a lot of talk and enthusiasm about the uptake of the metaverse and the impact that it will have on businesses globally. The foundation of this new technology is digitally editable worlds and digital twins that companies can use to create immersive replicas of their real-world products.
Digital twins are crucial in research and development, allowing companies to test the performance and design of their products before launching them to customers.
Managed IT service providers can provide the resources in hardware and software needed to create these digital worlds and twins, helping companies develop better products and have their customers provide feedback on upcoming releases before they hit the market.
Internet Of Things
According to research, the Internet of Things MSP market is expected to grow at a rate of 28% until 2028. More organizations are incorporating IoT, automation, and multi-cloud applications, increasing demand for managed IT service providers to manage their IoT endpoints.
Typically, MSPs deliver the following IoT services:
- Predictive maintenance: Monitoring the state of IoT equipment and identifying potential failures or maintenance needs before they occur, minimizing downtimes
- Remote monitoring and management: Tracking device health, diagnostics, and performance in real-time, enabling quick issue resolution and proactive maintenance
- Security and surveillance: Managed IT service providers can use IoT devices like motion sensors, IP cameras, and access control systems to enhance security and surveillance in organizations.
- Asset tracking and inventory management: RFID tags, GPS trackers, and other IoT devices are excellent for tracking and managing assets, inventory, or vehicle fleets for organizations. This includes monitoring conditions, locations, and usage patterns.
Environmental sustainability continues to be a significant discussion among business leaders. 70% of technology sourcing leaders will have their performance goals aligned with environmental sustainability by 2026.
This means tech leaders are looking for MSPs with innovative solutions that address their industry's Environmental, Social, and Governance (ESG) demands aligning with sustainability objectives. This includes more efficient data centers, cloud applications that improve their processes, and innovative solutions that allow for remote work, reducing carbon footprint.
Cloud migration is no longer an option for most organizations. Organizations using the cloud enjoy more agility with their data and applications. Moreover, cloud systems can easily keep up with enterprise growth, efficiently meeting current and future business needs.
Managed IT service providers are expected to become more aggressive with their push for cloud migration, incorporating excellent cloud maintenance practices to ensure companies yield the most from their cloud investments.
5G network is expected to significantly improve data transfer rates and hasten the adoption of other technology trends such as IoT and fog computing. Companies will be able to transmit and process tons of data much quicker, allowing them to use latency-sensitive technology such as self-driving cars and smart factories.
Position Your Business For Success
IT trends for 2023 will be game changers for many industries globally. Using a managed IT services provider will allow your business to maximize these technologies and gain a competitive advantage. Contact an IT professional and learn what your business should adopt.
About The Author
Dennis Schroder is the CEO of managed IT services provider Arakyta. Dennis is an Information Technology Guru with more than 30 years of experience in IT. He has extensive expertise in software and systems design, implementation, and management; business process consulting, operations, as well secure document management built on Microsoft Cloud Solutions.