Our job is to help other businesses plan for and recover from disruptive events and we all know the importance of backing up data, backing up systems, documentation, and how a proper data continuity plan can prevent a business from bleeding money and losing time. However, do we all know the importance of voice continuity planning? I’d argue most of us don’t.
In this Reader Spotlight, Froogal founder and president Caleb Driscoll shares a little about himself, Froogal, and the state of the channel.
In the continuing wake following the Target breach that occurred well over seven years ago, the industry responsible for that massive credit card breach is still dragging behind when it comes to even basic cyber security. So, what can we, as MSPs do to help this industry?
Having trouble differentiating your MSP from your competitors? These three simple tips will help you attract new clients and keep more accounts.
Malware producers have come to realize their efforts can generate even higher profits by targeting computers that are directly connected to multiple, attractive victims of an encrypting ransomware attack. These unwilling “connectors” are the MSPs who, in turn, are responsible for a wide range of small- to midsized businesses (SMBs) and their computer networks.
Why MSPs must put customer experience at the center in the ecosystem economy.
Hosted VoIP platforms try to be “one size fit all” but, unfortunately, this isn’t the case. Partnering with the wrong hosted provide and prove to be fatal to both your existing and future clients.
For businesses without large accounts payable departments, auto renewals can be a great time saver. However, if not handled correctly, auto-renewals can wind up costing your clients money in unused services or get them in trouble with collections.
Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn’t have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits.
Whether you are looking for a new Voice over IP (VoIP) system for a client or for use at your own business, there are several things you should consider before even glancing at the PBX features list.
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