Clients are coming to view the solutions we MSPs deliver as simple commodities. The day is soon coming when MSPs that aren’t delivering either the cheapest or the best tools are very likely to lose commodity-minded customers to whoever is.
In this SPOTLIGHT ON CLIENT SUCCESS, Mission’s Chief Operating Officer — Service Delivery Phaedra Divras shares how her company is driving the success of its clients.
In honor of National Women’s Equality Day, we spoke to several women in the tech industry to learn how they’re working to level the playing field and breaking the glass ceiling.
As MSPs, we’re constantly preaching the need for data backup, business continuity plans, and preparation for any and all “what if” scenarios. But inevitably there will be customers who fail to take things seriously until it’s too late.
In order to thrive in today’s business environment, IT solutions providers must deliver the best possible service to their clients. To build a successful MSP business, you need to create a systematic plan that outlines specific steps ranging from understanding your target market to implementing essential automation.
Getting customers to the cloud can be a journey fraught with questions, concerns and challenges. However, it also can be a calm, structured process that offers your customer insight into every detail of the journey, while also helping them to understand how the cloud will work for their business and what the impact of a cloud transition will be, both short- and long-term.
Automation helps with repetitive procedures and simplifies complicated tasks. It increases accuracy and safety measures, while minimizing human error. Expectations indicate that the FinTech industry will extend its tech integration significantly over the next four years.
MSPs and other cloud partners are playing a growing role in this next phase of cloud.
To address the needs of our customer and achieve our industry leadership goals, Logically is selectively acquiring regional MSPs across the US.
After experiencing Master Service Providers firsthand as the COO with a very successful Managed IT Security and Services Firm, I wanted to share some thoughts regarding how I see the future of these providers.
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