Why Change The Culture? Let's Get Real.
By Angel R. Rojas, Jr., DataCorps Technology Solutions
At DataCorps, we've recognized the importance of adaptability and innovation in meeting our client’s needs. However, we understood that to truly transform our service delivery, we had to first revolutionize our internal culture. A primary focus in this transformation has been addressing the elephant in the room – the issue of burnout, a common malady in our industry.
Historically, burnout was evident in our team, marked by signs such as increased irritability, decreased output, and a tendency to work in isolation. The recognition of these troubling symptoms catalyzed us. We knew that to enhance our productivity and service quality, we had to create an environment that supported the well-being of our team.
To combat burnout effectively, we put measures in place like actively monitoring paid time off. We ensured that it is used within the year it is earned, and we fully respect this downtime by refraining from interrupting team members during their much-deserved breaks. Rather than relying on the extraordinary efforts of individuals to maintain service standards, we focus on improving and relying on efficient processes.
Additionally, we made a concerted effort to realign our organizational structure to better match our team member’s unique strengths and talents with their roles. This has led to a healthier, more balanced work-life experience for our team, fostering guilt-free time off, and a significantly reduced backlog of work upon return from breaks.
My journey toward better health was a significant catalyst for these changes. Back in 2019, I embarked on a transformative journey toward healthier living. By shedding over a hundred pounds, I not only transformed my body but also fortified the discipline, resilience, and self-awareness needed to lead DataCorps through this period of cultural transformation.
These changes have fostered a nurturing environment that encourages self-care, transparency, and mutual support. Our team members are now better equipped to recognize and manage symptoms of burnout in themselves and their colleagues. The transparency and camaraderie fostered by this cultural shift have significantly boosted team morale, enhancing our overall work environment.
Moreover, these changes have created a ripple effect, reaching beyond just the team members. This renewed energy and commitment have seeped into our service delivery, leading to a more engaged, effective, and resilient organization. We've become a team that's not just focused on doing things right but on doing the right things – for our people and our clients.
As we turn this new page at DataCorps, we're not just a more effective team but a healthier, more resilient one. We're excited to share more about our journey toward becoming the learning organization we aim to be. Stay tuned as we dive into the importance of listening to our clients in our next article!
About The Author
Angel R. Rojas, Jr. is President & CEO of DataCorps Technology Solutions.