eBooks

  1. Hacker Personas: A Deeper Look Into Cybercrime 1/27/2021

    Staying informed on today’s ever-changing cybersecurity landscape is vital for mitigating threats and keeping businesses safe. This educational eBook, the sequel to the popular “Why Hacker’s Hack” series, explores cybercriminal personas and who is most likely to fall prey to these scam artists. 

  2. Overcome The Greatest MSP Challenge – Customer Acquisition 1/22/2021

    Running an MSP is tough. While growing numbers of small and midsize companies are outsourcing their IT operations, presenting countless opportunities for MSPs, taking time away from operations to capture these prospects is a challenge. The day-to-day operations that go into running an MSP don’t leave much time for email marketing campaigns, attending trade shows, or networking at local events. 

  3. Get Back To Growth: Data Backup Playbook 1/22/2021

    Irrespective of its size or location, an organization’s most valuable asset is its data. Data loss or downtime due to natural disasters, cyberattacks, hardware/software failures or human error can be disastrous for organizations. Having adequate backup and appropriate business continuity and disaster recovery (BCDR) measures in place are critical to protect confidential data records and prevent downtime. The ongoing COVID-19 pandemic coupled with the surge in cyberattacks have forced businesses to focus on business resiliency and prioritize data security. While the scenario may seem grim for businesses worldwide, it provides an opportunity for MSPs to maximize profits and steer themselves and their clients towards a brighter future.

  4. The Future Of Payments 12/18/2020

    The payments industry has faced a decade of change unlike any other. The growth and acceptance of the cloud, user's expectations that their B2B technology mirrors their B2C technology, and the ever-increasing risk surrounding more sophisticated hacks and breaches have all been something of a lead up to the biggest disruption the industry has ever seen: the ramifications of the COVID-19 pandemic.

  5. Get Back To Growth - Data Backup Playbook 12/14/2020

    Irrespective of its size or location, an organization’s most valuable asset is its data. Data loss or downtime due to natural disasters, cyberattacks, hardware/software failures or human error can be disastrous for organizations. Having adequate backup and appropriate business continuity and disaster recovery (BCDR) measures in place are critical to protect confidential data records and prevent downtime.

  6. Go-To-Market Playbook: Selling Your BCDR Solution 12/11/2020

    In this installment of the go-to-market playbook for BCDR, we are going to deep dive into how to sell your BCDR solution to your prospects and clients.

  7. The Definitive Guide To Running A Superior Help Desk 11/2/2020

    How Leading MSPs Deliver Efficient, Effective Support Without the Chaos.

  8. Why You Need Enterprise Fuel Now 9/21/2020

    Managed services is a growth industry, with three-quarters of MSPs reporting year-over-year revenue increases. Even COVID hasn’t dampened industry growth too much. Estimates are for 10% annual growth in the space for the next few years. That might actually be a lowball number, given the increased demand that the pandemic has put on service providers to facilitate remote work and increased cybersecurity.

  9. The Definitive Guide To Onboarding: How Leading Managed Services Providers Deliver An Outstanding First Impression 9/14/2020

    The first weeks of a new managed services contract are the most critical. If done correctly, onboarding serves as a springboard into a mutually beneficial, comfortable and reliable relationship between Managed Services Providers (MSPs) and customers. Customers see they can depend on your team and immediately find value in your services. Over the long run, this relationship will result in greater revenue and higher satisfaction for your customer—and your team. 

  10. Buyer’s Guide: DRaaS Features And Functionality 9/14/2020

    When a server stops responding, for whatever reason, the fastest way to resume service is to have a secondary environment ready to go. But traditionally, the redundant hardware, server space and additional human resources required have made this a prohibitive option. Most organizations simply cannot afford the costs and resources required to maintain secondary, off-site infrastructure. In the end, many IT departments simply live with the risk of potential business-ending outages.