As an MSP, your Managed Services Agreement (MSA) is the foundation of your client relationships, deliverables and business value. Virtually every implementation, onsite repair, support call and invoice you send is based on the terms and conditions listed in your MSP contracts—that is, if those documents are meticulously crafted and correctly authorized.
More than simply specifying the infrastructure and services you’ll provide to your client’s business, your MSA details the scope of obligations of both parties. This includes the guidelines your clients must follow to continue doing business with your MSP. Savvy MSPs leverage their MSAs wisely and use their MSAs to document clauses around payments, terms and schedules.
Your payment terms are one of the most important parts of your MSA. Plenty of free resources exist online for structuring the entirety of your MSA. As a recognized channel expert in billing, payments and collections, this ConnectBooster guide only focuses on payment terms.