Backup & Recovery/Business Continuity Supplier Insights

1. SolarWinds IT Trends Report 2023: Lessons From Observability Leaders Survey 9/13/2023

   Observability is a crucial tool for IT, DevOps, and SecOps teams—but how is the adoption process going? SolarWinds commissioned the 2023 IT Trends: Lessons From Observability Leaders Survey to find out.

2. Is Your MSP Business Prepared For An Economic Downturn Or Recession? 6/19/2023

   A combination of effective A/R management practices and automation will put you in control should economic conditions worsen. The payout from having strong managed services contacts with steady cash flow is economic freedom.

3. How To Sell Cloud Backup To SMB Clients 5/11/2022

   The MSP industry is a crowded space. New players enter the market all the time, flooding an already competitive business environment. Moreover, a cottage industry of data backup and recovery solutions further complicates the landscape for your MSP and clients.

4. The MSP Buyer’s Guide To Backup And DR 3/9/2022

   In today’s threat landscape, data loss prevention and reducing the severity of incidents such as cyberattacks is paramount. You should look for a solution with the resilience to protect your digital assets with absolutely zero downtime. Customer environments are heavily fragmented. That combined with global, dispersed workforces makes achieving the recovery time objectives (RTO) and recovery point objectives (RPO) demanded by modern SLAs a huge challenge.

5. Peak UpTime Bolsters BCDR And Their Business With Unitrends 3/8/2022

   Peak UpTime started as an MSP in 2014, transitioning from a product-focused company to a strategic service provider. As a managed service provider, they knew that backup and recovery capabilities for their clients would be critical. For Matt Auld, Vice President of Cloud Services, and his team, finding the right backup and disaster recovery solution to meet the needs of their blossoming MSP business was a huge challenge.

6. Building Effective Incident Response Plan 3/8/2022

   The goal of an incident response plan (IRP) is to optimize recovery times and mitigate collateral damage (brand reputation, productivity) for your clients. This checklist helps break down the six steps of building an effective IRP to ensure your MSP and clients are ready for ransomware or any other incidents.

7. When ‘Okay’ Data Protection Is Not Enough 12/6/2021

   Contigo Technologies is a leading MSP based in Austin, Texas. While many MSPs focus on particular verticals, Contigo’s technical and service offerings have made them the “go-to” MSP for businesses across the Austin area. An example of their commitment to customer service is that they place an icon on every supported workstation that lets the user contact Contigo in a matter of seconds, whether to access support or just ask a question.

8. Robinson Tech Ditches StorageCraft, Takes Backup to New Level With Unitrends MSP 12/6/2021

   In 2006, Robinson Tech was just Dan alone in a garage. Now, there are seven full-time staffers that interact with roughly 70 clients each month, with about 20 of them on full remote monitoring and management (RMM) contracts and the rest on break/fix support.

9. International Sales Team Takes Carbonite® Endpoint On The Road 3/12/2021

   Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work. What IT challenges do you face with your remote sales team?

10. Confidence In Carbonite For The Entire Enterprise 3/12/2021

    By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.