Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work.
What IT challenges do you face with your remote sales team?
We have a dispersed team of sales reps across the United States, Canada, Brazil and Mexico. Our salespeople are always on the road, and that introduces its own set of IT challenges:
- Remote users are generally harder to manage because they’re not on your network and are harder to reach.
- It’s difficult to schedule time with field sales representatives to fix routine issues because they’re busy in meetings and need to focus on selling.
- It’s time-consuming to try to fix endpoint issues via remote sessions — both for salespeople and for our IT team. Trying to transfer files over a remote session link is a pretty frustrating process.