eBooks

  1. The Definitive Guide To Onboarding: How Leading Managed Services Providers Deliver An Outstanding First Impression 9/14/2020

    The first weeks of a new managed services contract are the most critical. If done correctly, onboarding serves as a springboard into a mutually beneficial, comfortable and reliable relationship between Managed Services Providers (MSPs) and customers. Customers see they can depend on your team and immediately find value in your services. Over the long run, this relationship will result in greater revenue and higher satisfaction for your customer—and your team. 

  2. Buyer’s Guide: DRaaS Features And Functionality 9/14/2020

    When a server stops responding, for whatever reason, the fastest way to resume service is to have a secondary environment ready to go. But traditionally, the redundant hardware, server space and additional human resources required have made this a prohibitive option. Most organizations simply cannot afford the costs and resources required to maintain secondary, off-site infrastructure. In the end, many IT departments simply live with the risk of potential business-ending outages.

  3. Making Home Internet Work For Business Applications 9/14/2020

    People working from home suddenly need more than a reliable connection to their network. Even the “fastest” home network connection available will often leave users with laggy and choppy video conferences. However, there are ways to identify problems and improve the home office experience.

  4. Seven Secrets To Winning New Clients 8/31/2020

    Businesses are continuing to invest in IT as they anticipate revenue growth. A value-driven approach is key when it comes to winning new managed services clients. Many MSPs have already refined their sales strategies to stay competitive in this environment, and now it's your turn. Keep your sales strong by applying the seven secrets top MSPs use to win new business faster. 

  5. 5 Services To Drive More Revenue 8/31/2020

    With the right strategies and the right tools, you can establish credibility and build your client relationships. This e-book will show you how to leverage five services to grow your recurring revenue.

  6. Four Ways MSPs Can Fine-Tune Their Cybersecurity Go-To-Market Strategy 8/28/2020

    If you’re thinking about adding cybersecurity to your offering or want to change the way you offer your existing security services, now is the right time to stop and evaluate exactly how you should be taking it to market. SMBs today are operating in a very unique time where partially or completely remote workforces are the norm, cyberattacks are increasing in frequency and sophistication, and business owners are more focused than ever on remaining profitable.

  7. Four Ways MSPs Can Fine-Tune Their Cybersecurity Go-To-Market Strategy 8/28/2020

    If you’re thinking about adding cybersecurity to your offering or want to change the way you offer your existing security services, now is the right time to stop and evaluate exactly how you should be taking it to market. SMBs today are operating in a very unique time where partially or completely remote workforces are the norm, cyberattacks are increasing in frequency and sophistication, and business owners are more focused than ever on remaining profitable.

  8. Prioritizing Business Applications In The Home Network 8/12/2020

    Feeling the Pain of Internet Congestion Business applications are now competing with a lot of different types of internet traffic as more people are working from home. Compared to internet-reliant business communications and applications, typical residential internet use consists of a lot of “bulk data.” Bulk data includes streaming media, video games, casual web browsing, and other entertainment-based consumption. When sharing an internet connection with multiple residential users who are on platforms using bulk data, business users’ data gets squeezed and they feel the pain of choppy VoIP calls and video conferences. 

  9. 11 Types Of Phishing Attacks You Need To Know To Stay Safe 7/21/2020

    Like Darwin's finches, phishing has evolved from a single technique into many highly specialized tactics, each adapted to specific types of targets and technologies. First described in '1987, phishing is now carried out via text, phone, advertising, and of course email.

  10. 11 Types Of Phishing Attacks You Need To Know To Stay Safe 7/20/2020

    Like Darwin's finches, phishing has evolved from a single technique into many highly specialized tactics, each adapted to specific types of targets and technologies. First described in '1987, phishing is now carried out via text, phone, advertising, and of course email.