VoIP/Unified Communications/Cloud Communications Featured Editorial

1. 3 Contract Terms For Payments Every MSP Must Address In Their MSA (With Examples!) 6/21/2023

   As an MSP, your Managed Services Agreement (MSA) is the foundation of your client relationships, deliverables, and business value. This guide focuses on payment terms - one of the most important parts of your MSA.

2. Case Study: Providing Reliable Connectivity Under The Hardest Conditions 12/5/2022

   Many managed service provider partners support clients like NW Towers, who rely on the Internet to run their businesses but deal with remote locations and limited connectivity options.

3. 10 Tips for Adding Security And Compliance To Your Services Stack 10/18/2019

   Managing data privacy and protection, storage and transfer — as well as compliance with state, federal and international laws and guidelines — is too complex for clients of all sizes to manage internally. It's natural that they look to their IT partners to help them solve this issue. It's your opportunity to be ready with a plan when they do. Even better, bring the solution to them before they even start searching. Here’s how.

4. Tech Leaders Talk National Cybersecurity Awareness Month 10/16/2019

   In honor of celebrating the 16th annual National Cybersecurity Awareness Month, leading tech industry experts have provided the comments below showcasing the importance of this holiday.

5. Disaster-Proofing Businesses: Lessons Learned From The Eye Of Sandy 8/26/2019

   As MSPs, we’re constantly preaching the need for data backup, business continuity plans, and preparation for any and all “what if” scenarios. But inevitably there will be customers who fail to take things seriously until it’s too late.

6. How Do I Get To The Cloud? 8/20/2019

   Getting customers to the cloud can be a journey fraught with questions, concerns and challenges. However, it also can be a calm, structured process that offers your customer insight into every detail of the journey, while also helping them to understand how the cloud will work for their business and what the impact of a cloud transition will be, both short- and long-term.

7. Why The PaaS Journey Is Getting Stickier 8/13/2019

   MSPs and other cloud partners are playing a growing role in this next phase of cloud.

8. Managing Hybrid Database Environments Is Key For MSPs 7/23/2019

   One of the predominant business decisions in technology today is not if a database workload will go to the cloud—but when. That timing is likely a moving target in most environments. Workloads will move to and from the cloud for many reasons—some good, and some not so favorable.

9. Why Cyberattacks On MSPs Are On The Rise (And What To Do About It) 7/11/2019

   MSPs, among their peers, have begun to whisper about the increased vulnerability they face. The hackers have come for them.

10. Why Isn't Cloud Saving Me Money? Hint: Your Hurdles Are Organizational 7/2/2019

    The main reason companies delay and/or avoid confronting issues related to cloud cost optimization is because it’s incredibly complex. Challenges range from cloud sprawl to misaligned priorities. Understanding these challenges before you begin is essential to success.