eBooks
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Managed IT & Cyber Security For MSPs
8/5/2019
What’s the right approach for your MSP in this hyper-security-aware business environment? Learn more about why MSPs are the newest targets of ransomware, how to build your security stack, how to price and package MSP security services and more in this free collection of articles.
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Generating Profit With Artificial Intelligence And Machine Learning In Cybersecurity
7/17/2019
Just a few decades ago cybercrimes were the work of amateurs – and hackers were purely motivated by enjoyment. In fact, the most notorious cybercrimes in the 1980s were executed by a group of teenage boys known as the 414s. After breaking into more than a dozen high-profile systems, including those at Los Alamos National Laboratory, they were only charged with two years of probation.
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Deliver Efficient IT Service By Automating Time Consuming Workflows
6/25/2019
The IT department has become a crucial unit of every company. With companies leaning on IT to achieve business objectives, IT teams are stretched more than ever with high expectations for companies to remain competitive and drive growth. Faced with challenges like lack of resources, manual processes and increased IT complexity, as well as cybersecurity concerns and compliance regulations, IT teams need a unified IT management solution to not only deliver better service but to transform the business.
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MSP Success Roadmap: 5 Steps To Working Smarter And Faster
6/25/2019
For several years, putting extra hours at work was a sound way to gain lead while others were sleeping. Not anymore. The MSP market is volatile and brimming with ideas and solutions to make everyone’s life a bit easier. Download our eBook and check out the multiple ways in which you can leverage the right blend of hard work and smart work to avoid all the dysfunctions, roadblocks, and barriers waiting for your MSP business.
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Omni IT Drives IT Operations Cost Savings
6/25/2019
IT budgets for midsize businesses typically fall in the range from about 2 percent to 4 percent of revenue. And about 70 percent of it is used to “keep the light on”, meaning, to keep the systems running rather than spending on IT-business aligned strategies. Optimizing IT spending allows companies to apply the savings to actions that enhance IT competencies and help achieve business growth goals. This eBook examines the various facets of IT spending and the ways it can be optimized with Kaseya’s Omni IT platform for Unified IT Management.
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SLAs: The Foundation for Stronger Customer Relationships
6/11/2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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How To Make Money In The Cloud
6/11/2019
You’ve read about it on blogs and tech magazines, and heard about it from podcasts and YouTube videos: If you’re a technology solutions provider, you absolutely need to offer cloud services! You might be hesitant about this endeavor, but the numbers speak for themselves. By the year 2020, it’s estimated that nearly one quarter of all IT spending will be budgeted on the cloud. The global Software-as-a-Service (SaaS) market is projected to grow from $49 billion just two years ago to $67 billion by next year.
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A Complete Guide To Pricing IT Services
6/11/2019
Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs are too high or you’re in the wrong market.
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The KPIs Top MSPs Rely On For Success & How To Use Them In Your Business
6/11/2019
As a technology solution provider, how do you know you’re on the right path to success?
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The Ultimate Guide To As-A-Service
6/11/2019
Adding to Your Service Offering is Challenging. This guide covers everything from business planning to client retention. Read it from cover to cover or jump to what interests you by clicking through the contents.