Matt Pillar

Matt Pillar

Matt Pillar is the chief editor at Channel Executive.

ARTICLES BY MATT PILLAR

  • Client Security Training: Partnership Drives The Opportunity
    Client Security Training: Partnership Drives The Opportunity

    In a sweeping interview for Channel Executive Magazine, seasoned IT executive and SRC Technologies President and CEO BJ Havlik shared the wisdom behind his new-solution onboarding philosophy. In doing so, he zeroed in directly on the relatively new client IT security training opportunity.

  • 4 Prime Examples Of Uncomfortable IT Services Growth
    4 Prime Examples Of Uncomfortable IT Services Growth

    I just returned from the Ingram Micro ONE event in Washington, DC and here’s what I liked most about it. If I’ve heard one vendor or distributor exec implore a crowd of their VAR and MSP customers to do something innovative, something non-traditional, with their clients, I’ve heard a million.

  • Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing
    Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing

    If Geek Squad is a nursery school for MSPs, its founder Robert Stephens, is the headmaster. I sat down with Stephens in Phoenix last week at the SolarWinds Empower user conference. Among many interesting points in our conversation were exchanges about IT services marketing and pricing.

  • Sorensen Named RSPA W2W Leader Of The Year
    Sorensen Named RSPA W2W Leader Of The Year

    The work my friend and colleague Abby Sorensen put into the IT Channel is paying dividends even after she shifted her focus to the greater software business community. Last week at its RetailNOW event, the Retail Solutions Providers Association’s Women-to-Women (W2W) Committee named her its 2018 Leader Of The Year. Committee Chair and business owner Kelli Stewart, owner/operations manager at Advanced Data Systems, bestowed the honors from the mainstage.

  • Men: Let’s Get Past The Discomfort Of Sexism In IT
    Men: Let’s Get Past The Discomfort Of Sexism In IT

    Men outnumber women in this industry by something on the order of 8 to 2, and the margin is even wider in the c-suite. By and large, we’re the ones approving salaries, greenlighting recruits, and setting the cultural tones of our companies. That requires us to be involved in solving the pay gap, recruiting more women into the field, and most importantly, driving cultures that demand equal respect across gender lines. None of that will happen if we’re not talking about it.

  • Client Service Is Not Client Success
    Client Service Is Not Client Success

    A VAR or MSP can’t assume that because client satisfaction is in an acceptable range that said clients must be experiencing success. Neither can the VAR or MSP assume that a client’s general success in business can be attributed directly to the products or managed services being delivered. Here's where most of the industry is getting the client success trend all wrong.

  • Customer Success & The vCIO
    Customer Success & The vCIO

    Dataprise, Inc.’s Mick Shah eschews the notion of a customer success officer. Customer success, he says, is everyone’s job, and it starts with the vCIO. Here’s how the 300-employee Rockville, MD-based MSP marries vCIO-as-a-Service to its customer success strategy.

  • Automation And The Fate Of The IT Professional
    Automation And The Fate Of The IT Professional

    There’s been no shortage of press about the IT labor situation in India. In case you haven’t been following, here’s a quick summation. The country’s outsourced IT shops are like our brick-and-mortar stores. There are too many of them. They’re occupied by too many employees for the times. They both face threats posed by automation and Amazon, respectively, nemeses whose names are nearly synonymous.

  • Leaving User Experience To Vendors? Big Mistake.
    Leaving User Experience To Vendors? Big Mistake.

    As VAR and MSP sales and marketing organizations catch the buyer persona buzz, are client personas and user experiences being overlooked?

  • Is Payment Security A Commodity Now?
    Is Payment Security A Commodity Now?

    The PCI Security Standards Council’s announcement of plans to strategically drive its QIR (Qualified Integrators and Resellers) program deeper into the SMB retail market is by most counts a positive thing for the industry. For the greater good of data security, it’s hard to muster a qualm about moves like these. It’s a little easier to be annoyed by these changes if you’ve been going out of your way to differentiate your business via a payment security consultancy. 

More Articles by Matt Pillar