ARTICLES BY BERNADETTE WILSON

• How Tigerpaw Helps Users Keep Payment Card Data Secure

  2/3/2016

  When Tigerpaw Software announced new features at its most recent partner conference, included among the news was that Tigerpaw would no longer store credit card data inside of the Tigerpaw database. CEO James Foxall explains why this move will help Tigerpaw’s IT solution partners keep data secure.   

• Building Your MSP To Be A Heavyweight Company

  2/2/2016

  Shane Swanson, ARRC Technology COO and CharTec operations trainer, answered Business Solutions’ questions about what steps are necessary for MSPs (managed services providers) to expand their businesses by maximizing solutions, automation, and processes.

• Solutions Providers: Consider What You Learned From The Past When You Set Your Course For 2016

  1/20/2016

  Looking back at 2015, there were a lot of changes — and challenges — in the IT channel. Consider the advice from these leaders at IT channel companies who offer advice on how to approach 2016, keeping in mind lessons learned last year in areas including channel consolidation, cybersecurity, and storage and data.

• Ransomware Prevention Kit Available For Donation To Support Women In IT

  1/15/2016

  Third Tier has released a new ransomware prevention kit intended to provide solutions providers with information and techniques that you need to build their own solutions for each client you serve. The kit takes the “onion layer” approach, providing about a dozen different ideas for protecting different aspects of your clients’ networks.

• Should You Offer Threat Intelligence Solutions As A Part Of An Overall Security Strategy?

  1/14/2016

  In the current risk climate, protecting your IT clients’ networks and data should involve much more than just antivirus. Including threat intelligence solutions as a part of a security strategy can be of benefit to your clients —  as well as to your solutions provider business.

• Is 2016 The Year The Channel Gets Into The “Data Business”?

  1/6/2016

  Regardless of technology or vertical, there was a common theme in predictions for 2016: data.  Your clients are faced with collecting, managing, analyzing, interpreting, protecting — and even figuring out ownership — of vast amounts of data, and they are going to turn to you for help.

• Why MSPs Need To Consider Offering Payment Processing

  12/18/2015

  There are a number of ways managed services providers (MSPs) can benefit from offering payment processing, and the U.S. transition to EMV payment technology represents added opportunity for sales.

• MSP Moves Medical Billing Company From 26 Servers To Cloud, Virtualization

  12/11/2015

  A managed services provider (MSP) works with a medical billing company to upgrade from servers to a private cloud and virtualization.  

• Why MSPs Shouldn’t Hesitate To Provide Payment Processing Solutions

  11/24/2015

  IT solutions providers with a background in the traditional networking space may consider offering payment processing solutions to clients in verticals and niches such as healthcare, automotive repair, and legal. But with data breaches frequently in the news over the past few years, a concern over liability if payment card data is compromised could be holding you back.

• Per Device, Per User, User-Centric: How Successful MSPs Price Their Offerings

  11/24/2015

  Is it best to price your managed services offerings per device, per user — or using a different model? At Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, members of the managed services provider (MSP) panel Greg Zolkos, CEO of Atlas Professional Services, Jason Etheridge, president and CEO of Logic Speak, and Tom Clancy, co-founder of Valiant Technology, told which pricing models their companies use and why.

• Q&A With Harbortouch CEO: Will EMV Slow Down Holiday Shoppers?

  11/23/2015

  With holiday shopping in full swing, Business Solutions asked Jared Isaacman, founder and CEO of Harbortouch, what impact the U.S. EMV migration will have on the customer experience this season. Isaacman also shared findings from a Harbortouch survey on EMV and his insights into how mobile payments could impact EMV adoption.

• How Cloud-Based Applications And Services Can Grow — And Protect — Your Business

  11/19/2015

  In this exclusive interview with Business Solutions, David Byrd, CMO and VP of Operations for CloudRoute, lists benefits of delivering cloud-based applications and services, and also explains why this may be necessary to protect your IT solutions provider business.

• Arrayworks Launches Low-Code Business Management Platform

  11/18/2015

  Business management solutions company Arrayworks held its public unveiling today. Combining customer relationship management (CRM), business process management (BPM) and project management features, the platform provides solutions tailored to each organization’s brand and culture — without requiring a custom application. It can be deployed on premises or in the cloud with no limits on bandwidth and accessed from any device. 

• How Important Is RMM To A Managed Services Provider?

  11/17/2015

  Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

• Channel Transitions: The Makings Of A Great MSP Product

  11/12/2015

  To successfully design managed services offerings, your products should reflect what makes you unique as a managed services provider (MSP) — your technical expertise, the capabilities you have that your competitors don’t, and vertical specializations. David Wilkeson, CEO of MSP Advisor, stressed the importance of differentiating your MSP during his keynote “Successful MSP Product Design” at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, on November 5 at the DoubleTree Orlando Airport.