Managed Services Featured Editorial

  1. Spotlight On MSP Client Success: Quebecom

    In this SPOTLIGHT ON CLIENT SUCCESS, Quebecom network & systems administrator Alexandre Grenier shares how his company is driving the success of its clients.

  2. 5 Reasons Your Non-Techs Need Documentation Too

    Guess what? Your non-technical employees love saving time too. The problem of time waste is unfortunately not just limited to solving tickets; it’s everywhere. It’s in marketing, sales, human resources, finance – the list go on. What’s the solution? The same solution you’ve gotten your techs on board with. Documentation. Here’s why.

  3. Top Causes Of Employee Burnout In Your MSP (And How To Avoid It)

    Feeling burnt out? All you need is a quick glance at Reddit to know that you’re not alone. A little while ago a colleague of mine stumbled across a Reddit page based on the opening comment, “Burnt out and I don’t know what to do.” The user worked for an MSP, and identified experiencing an overwhelming amount of responsibilities – the kind that isn’t sustainable. Scanning the page, a large influx of comments reported that many were struggling with the same kind of thing: feeling overworked, underappreciated, and experiencing something close to chaos in their companies. Burnout doesn’t come out of nowhere, though. So, what’s causing the flame to go out?

  4. Spotlight On MSP Client Success: DataCorps/Radiation Services

    In this SPOTLIGHT ON CLIENT SUCCESS, DataCorps Technology Solutions, Inc. President & CEO Angel Rojas shares how his company is driving the success of its clients in the healthcare space.

  5. Why The Human Touch Matters In Today’s Automated MSP World

    Today’s managed services practices are using increasing levels of automation to succeed. Whether it’s remote monitoring and management (RMM), professional services automation (PSA), or something else, automation allows the MSP to deliver consistent, efficient services at a predictable price for customers.

  6. Integration Is The ‘In’ MSPs Have With The CIO

    MSPs looking for a way in with CIOs should use integration opportunities as a conversation starter. Simply put, integration is one of the CIO’s biggest headaches: as businesses increase their cloud investments and move forward with digital transformation efforts, they are finding that getting everything to work together is a massive undertaking.

  7. HTG Peer Groups Is Now IT Nation Evolve

    At the top of the New Year, ConnectWise and HTG Peer Groups collaboratively announced that the former was acquiring the latter. Among the HTG associate, member, and greater MSP communities, the news incited a lot of speculation about the future of the HTG empire led by Arlin Sorensen and family. This week, the speculation was put to rest. HTG is now IT Nation Evolve, a new brand that reflects the Arnie Bellini-inspired ConnectWise flavor of channel community building.

  8. 9 Proactive Security Best Practices For MSPs

    For MSPs, the traditional approach to cybersecurity focuses on defense and prevention, but as cybercriminals get bolder and more sophisticated, that’s no longer enough. What’s needed is a proactive security posture that MSPs can enforce with their clients using these nine best practices.

  9. Adding Virtual CIO Services To Your Line Card: A Guide For MSPs

    Virtual CIO services are an emerging trend and a great offering for Managed Services Providers to have on their line cards. By offering vCIO services in addition to other managed services, MSPs can reach out to a number of small and medium-sized businesses that need a knowledgeable, efficient, and reliable tech head at their disposal but are unable to afford traditional CIO services. If you’re ready to take on this challenge, here’s a guide to help you with the basics of vCIO services.

  10. 3 Reasons MSPs Are Moving To A Multi-Cloud Sales Strategy

    It may be easier in the short-term for an MSP to standardize on one cloud provider, but a multi-cloud sales strategy is the more lucrative option in the long run.