ASCII Insight: MSPs Share Their Thoughts On What To Consider When Hiring

In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about what to consider when hiring technicians:

• Joshua Liberman, President of Net Sciences, Inc.
• Dawn Sizer, CEO, 3rd Element Consulting
• Andrew Harrover, CEO, Matrix Computer Consulting
• Keith Nelson, Vice President of Technology, Vistem Solutions, Inc.
• Zina Hassel, President, ZLH Enterprises Technology Consulting
• Christopher Barber, Chief Nerd, Cheaper Than A Geek
• Angel Rojas, President & CEO, DataCorps Technology Solutions
• Ben Filippelli, CTO, Level5 Management
• Alain Lefebvre, Chief Operating Officer, Great White North Technology Consulting Inc.

Q: Should an MSP consider implementing new technologies to attract the new breed of technician?

Liberman: Absolutely, but don’t let the tail wag the dog. Choose the right technology stack and hire for that stack, not the other way around.

Sizer: The tech you are using in your current stack shouldn’t be the driver of how you attract talent. You should be evaluating new products continually to augment your stack. New employees can bring different perspectives and experiences with products, and you may find their experience insightful. The flip side of this is if you are adding a new division with different services than you were offering previously and are looking for staff to head it and run it.

Harrover: If your answer is yes, you are looking at the wrong end of the tube. Your job as an MSP is to service your clients. You don’t implement new tech because your staff is bored. Now, there’s an argument to be made that if you are not researching and implementing new tech to keep your clients ahead of the curve but that’s a lot different from implementing new solutions because your staff is bored.