ASCII Insight: MSPs Share Their Thoughts On Modernizing

In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about what to consider when modernizing your shop:

• Carl De Prado, President and CEO, A2Z Business IT
• Joshua Liberman, President of Net Sciences, Inc.
• Christopher Barber, Chief Nerd, Cheaper Than A Geek
• Aleks Hara, Director, Cloud Service Sales, WatServ
• Chad Kempt, Owner, Fast Computers
• Al Alper, CEO, Absolute Logic

Modernization Questions

Q: What technologies should MSPs be investing in to keep up with market changes?

De Prado: There are a few key technologies I feel are essential as we go into 2021, such as single sign-on or SSO for businesses so that they can manage their employee's logins on their business line applications as well as any other third party application.

Artificial intelligence (AI) /deep learning/ machine learning, knowing how to add value to your clients with these technologies, will be critical in the coming years. AI he's already starting to make headway into the security field as well as into the knock and help desk. We will see more of this technology being implemented.

Liberman: Securing remote users, of course, and securing Microsoft 365 mailboxes (the new endpoints). And fighting phishing that drives business email compromise, still the #1 vector of efficacious attacks.

Barber: Cybersecurity offerings should be ever evolving, offering our clients the best possible protection.

Alper: Security solutions that address the Sensory Stack (see below) and the Cloud. MSPs need to both educate themselves/their team on both subjects AND include them as part of their suite of services.