ARTICLES BY DAVE BETHERS

• Born In The Cloud: The Next Generation Of Call Center Technology

  10/5/2015

  As more and more companies are shifting gears and jumping on board with cloud technology, the contact center industry is making the switch as well. Cloud computing technology has made it possible for call centers to forego the need to increase staff numbers and the routine headaches that are all too often associated with hardware and software (we’ve all been there).