MSP White Papers

  1. The Six Layers Of An IoT Solution 11/3/2021

    When people think of the internet of things (IoT), they think of a smart device or sensor, but if you want to build an IoT solution, there are six layers that must be considered. Each layer has its own requirements and considerations as well as security ramifications to achieve successful business outcomes and ensure data privacy and compliance. 

  2. State Of The Channel 2021 8/30/2021

    CompTIA’s State of the Channel 2021 provides an in-depth review of the trends shaping the technology ecosystems of US, Canada, UK, Benelux and ANZ.

  3. IT Industry Outlook 2021: Rebuilding For The Future 2/3/2021

    It didn’t take long for the optimism of a new decade to wear off. By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Sadly, the impact of the virus was too much for many firms, leaving millions of workers unemployed and driving thousands of businesses to close their doors. Those companies that stayed afloat had to act quickly in order to enable their remote workforce and maintain operations.

  4. A CEO’s Guide To Choosing An IT Service Provider 10/21/2022

    The decision to select an IT service provider or managed service provider (MSP) is critical to any organization. As a business or technology leader, you need to be prepared to ask the tough, important questions to ensure that your IT provider is qualified to meet your needs. Along with legal and accounting, there are few service categories that require a trusted partner to handle and manage sensitive information as your technology provider. Choosing an IT partner requires someone who can be trusted to design, access, administer and secure your computer networks and data.

  5. AI Best Practices For Business Decision Makers And Practitioners 3/7/2022

    Artificial intelligence (AI) is a branch of computer science that uses algorithms (programmatic instructions) to process inputs and deliver outputs that mimic human abilities such as cognition, natural language understanding, speech and image understanding, common sense reasoning, knowledge representation. Machine learning (ML) and deep learning (DL), the subfields of AI driving innovation and headlines, have introduced improvements to pattern recognition thereby supercharging tasks such as classification, prediction, and clustering.

  6. Workforce And Learning Trends To Watch 5/25/2020

    Evolving technologies, demographics and digital business models are changing the workplace at a faster pace than ever before. Meanwhile, available technologies — AI, people analytics, AR/VR, everything-as-a-service and more — promise to reshape the way learning is delivered and consumed. Learning and development (L&D) professionals — and the employers that rely on them for a future-ready workforce — are grappling to understand which innovations really matter.

  7. Customers Share How ConnectBooster Most Impacts Their Businesses 6/23/2023

    We asked our customers: how has ConnectBooster had the most impact on your business? ConnectBooster heard from more than 300 customers who ranked the ways that ConnectBooster has most impacted their business.

  8. Fundamental Cybersecurity For Managed Service Providers 10/21/2022

    Developed by subject matter experts who are members of the CompTIA ISAO, this whitepaper provides the fundamental aspects of cybersecurity that a managed technology solutions business serving small-to-medium businesses needs to understand and implement. It is meant to help anyone seeking guidance—or is maybe overwhelmed by—implementing sound, best practice cybersecurity operations, technology, and behavior.

  9. The HR Manager’s Guide To Hiring IT Pros 5/10/2021

    Over the past decade, there have been dramatic changes in the use of technology within businesses. For many years, technology was primarily a tactical endeavor, with IT infrastructure and applications supporting the main activities of the organization. Now, technology has strategic importance, with companies being more proactive in leveraging technology to meet business objectives. This has a significant impact in the way that companies view technology investments and hiring.

  10. CompTIA 2021 State Of Cybersecurity Research Report 11/3/2021

    One of the hallmarks of our digital age is the rapid pace of change. The ability to procure core technology components at lower costs and the ability to connect individuals around the globe have dramatically accelerated the capacity for innovation, and there is often a sense that businesses need to constantly adapt or face irrelevance.