MSP White Papers

  1. Small To Midsized Enterprises That Want An Easy-To-Use Phishing Simulation Platform Should Engage With Webroot 6/17/2020

    Webroot® security awareness training was recognized for its microlearning training content, strong focus on phishing, and its user experience in the forrester Wave™: security awareness and training solutions, Q1 2020. 

  2. How To Master MSP Automation Projects 5/29/2020

    It seems the entire channel agrees — automation is critical to increasing efficiency and improving outcomes for your MSP. But if you don’t have a lot of background in implementing automation initiatives, where do you begin?

  3. Business Opportunities In Emerging Technologies: 5G 4/2/2020

    Each year, the members of CompTIA’s Emerging Technology Community produce a Top 10 Emerging Technologies list that reflects what key players in the industry see as the new technologies that are poised to be the most impactful to their businesses. In 2019, 5G ranked No. 3, moving up from its fifth position in 2018.

  4. Getting Started With Contingent Labor: How To Source & Manage The Right Workers 5/30/2019

    For business leaders in IT and other field service industries, contingent labor offers endless financial benefits. The shift from using traditional W-2 employees to contractors allows businesses to reduce the costs of recruiting, training, and insuring new employees. Aside from its cost savings, contingent labor also offers flexible, scalable, and efficient workforce solutions that improve performance metrics.

  5. Size Does Matter: Small Businesses And Cybersecurity 9/18/2019

    Small businesses are part of the UK’s economic lifeblood. SMBs account for at least 99.5% of businesses in every main industry sector and we need to support and protect them in this challenging climate. Technology is key to helping small businesses grow, reach new customers and thrive. But digital technologies can present challenges and difficulties for any business, the top one is cybersecurity issues.

  6. How Market-Wide, Data-Driven Pricing Can Save Your Business 1/9/2020

    Many service companies are surprised to find how much labor rates fluctuate by week, month or location. Labor rates are also influenced by factors like population density, cost of living, duration of work, the availability of skilled labor, and market shifts. 

  7. The MSP's Guide To Field Service 9/27/2019

    Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.

  8. Smoke And Mirrors: Do AI And Machine Learning Make A Difference In Cybersecurity? 4/27/2020

    Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. During our 2017 survey of IT decision makers in the United States and Japan, we discovered that approximately 74% of businesses in both regions were already using some form of AI or ML to protect their organizations from cyber threats. When we checked in with both regions at the end of 2018, 73% of respondents we surveyed reported they planned to use even more AI/ML tools in the following year. For this report, we surveyed 800 IT professionals with cybersecurity decision- making power across the US, UK, Japan, and Australia/New Zealand regions at the end of 2019, and discovered that 96% of respondents now use AI/ML tools in their cybersecurity programs.

  9. Definitive Guide To Optimizing Home Networks For Teleworkers 10/1/2020

    With so many people working from home, network constraints cause critical productivity issues. How can you improve the situation? Residential networks were never made to handle the volumes of data required for employees to do business from home. Problems like choppy video meetings, poor VoIP call quality, and slow running applications impact the ability to get work done effectively, or even done at all. Organizations that understand these constraints can take action to increase productivity and decrease downtime for employees working from home.

  10. The Ultimate Guide To The World's Best MSPs 7/17/2019

    You can’t read three sentences about the channel nowadays without encountering “fast-changing,” “rapid evolution” or some other such term referring to the whirlwind pace of change happening in the sector. As oft-used as these phrases are, they aren’t over-used. The indirect IT sales channel is, in fact, growing, changing and evolving at a rapid clip, and there’s no point in sight when it might slow down.