MSP White Papers

1. Hook, Line, and Sinker: Why Phishing Attacks Work 9/18/2019

   When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.

2. Proper Backup: The Last Line Of Defense Against Ransomware And Cybercrime 12/8/2020

   Cybercrime and the scourge of ransomware break through the best defenses, even if you have layered security in place. Hackers are often after your data, corrupting it through viruses and malware, and locking it up for payment through ransomware. 

3. Making Money With Security Awareness Training 2/2/2021

   How addressing human error reduces risk and bolsters your profitability.

4. DNS Protection: An Overlooked Layer Of Cybersecurity 4/4/2018

   Uncontrolled internet access is a high-risk activity for any business, regardless of size, but it is particularly dangerous for the small to medium- sized businesses (SMB) that make up a managed service providers’ client base. Unfortunately, endpoint security alone is no longer enough to keep clients safe from modern cyberattacks. And, as MSPs well know, remediating threats that have successfully infiltrated the network is challenging and extremely time-consuming. That’s why today’s MSPs are increasingly turning to services that can stop threats before they hit the network.

5. Why Security Awareness Training Is An Essential Part Of Your Security Strategy 3/6/2018

   Every year, millions of people fall victim to cybercrime. Hackers and criminals prey on their victims using a wide variety of elaborate techniques such as phishing emails, ransomware attacks, and phony web pages, among others. In fact, scams that have plagued society for centuries only continue to grow in size, sophistication, and complexity. For instance, the well-known Nigerian email hoax has roots from a common “Spanish Prisoner” scam that dates back more than 100 years. In this type of primitive “advanced fee scam,” the fraudster requests cash in return for a large commission which, of course, is never delivered.

6. How To Outsell Your Competition Instead Of Yourself 2/5/2018

   VARs and MSPs can discover a new selling approach that works in today’s crowded business technology space. With increasing competition and decreasing product differentiation, resellers and service providers can no longer sell based on product features, an approach that worked in the past. Learn about this new approach that focuses on determining the customer’s needs first.

7. How To Mitigate And Manage Field Service Risks 4/15/2021

   Risks are an unavoidable part of field services work. Workers can get injured onsite. Equipment can be damaged. Projects don’t always get completed properly. You can’t eliminate workplace risks, but you can manage them. That’s why a proactive strategy makes it easier to identify common risks and take steps to mitigate negative effects. On-demand labor platforms like Field Nation have many advantages over hiring contract technicians on your own. Here are several ways Field Nation can help you manage risks.

8. Resellers Beware: Hackers Are Using You To Get To Your Clients 2/19/2020

   According to a February 2018 White House Report — The Cost of Malicious Cyber Activity to the U.S. Economy — cyberattacks cost U.S. businesses as much as $109 billion in 2016. A 2017 Ponemon survey found a typical firm experiences 130 security breaches each year. Because of this, business owners are turning to resellers to provide cybersecurity protection from hardware using point to point encryption (P2PE) to security services such as Tokenization. Resellers are becoming the first defense against distributed denial-of-service (DDoS) attacks, phishing and spear-phishing attacks, and password and malware attacks.

9. Improving UCaaS With Purpose-Built SD-WAN 1/5/2021

   Unified Communications as a Service (UCaaS) is changing the way that companies connect to the world. It’s also changing how they have to think about their Internet connectivity. Every UCaaS application has its own performance requirements, and those requirements are often at odds with broadband Internet connections that constantly suffer from performance issues and outages. This can lead to UCaaS application performance problems, like dropped calls, choppy voice and video, and echoing, that frustrate users and reduce productivity.

10. A Layman’s Guide To AI, Machine Learning And Its Importance To Endpoint Security 11/9/2018

    Beginning around 2007, traditional endpoint security was becoming ineffective. Stopping infections was based around finding a user with an infection (patient zero), creating a detection signature (inoculation) and then updating every device to stop any further infections (eradication). The ineffectiveness was a direct result of the volume, variety, and velocity of infections. These factors completely overwhelmed the ‘patient zero’ approach. There were simply too many patients and not enough inoculations.