MSP White Papers

  1. The Path to MSSP
    10/31/2017

    One of the hottest debates in IT service management at the moment is whether or not to pursue “Managed Security Service Provider” (MSSP) status. This is largely caused by a lack of clarity over what the name means, whether it is beneficial to use it, or whether customers are even concerned about the distinction between MSPs and MSSPs. This report defines exactly what an MSSP is and identifies the existing opportunity for those who reach this standard. It also highlights the shortcomings of current service providers and how to overcome them.

  2. Quarterly Threat Trends: Phishing Attacks Growing In Scale And Sophistication
    10/23/2017

    The last several years have seen a dramatic evolution in the sophistication of phishing attacks. While antiquated phishing tactics consisted of crudely constructed mass emails trying to snare as many victims as possible, today’s attacks are highly targeted, difficult to detect, and just as difficult to evade. Even more important, they’re pervasive.

  3. Responding To Cyberattacks: Omnipresent Problem Puts Most Organizations At Risk Of Complete Shutdown
    10/19/2017

    New research by VIPRE Security reveals some serious gaps in the ability of organizations to defend against and respond to cyberattacks. The gaps threaten their survival in some cases, causing most IT managers (66%) to live in fear that a cyberattack would cause their business to shut down temporarily (44%) or even permanently (22%).

  4. How To Set Managed Services Pricing
    10/11/2017

    Whether you’re moving from on-demand support to managed services or starting a new company focused on managed services, one of the most important decisions you need to make is how to set your pricing. If you look at online forums you see people quoting everything from $5 to $250 per desktop, or $10 to $150 per user. Pricing is all over the map and so are the services offered.

  5. The Importance Of Data In A Managed Service Business
    9/29/2017

    In the super fast-paced world of technology, it can be hard to be in “the right place at the right time” to catch a trend and capitalize on it. Well, if you’re an IT service provider today, this is the right place and the right time! The hottest trend today is Big Data. And the people best placed to make use of that data are service providers who monitor and manage resources.

  6. Building Backup As A Service (BAAS): An MSP Guide To Implementation
    9/29/2017

    Everyone needs backup. But, it is a thankless job, one that adds no real competitive advantage - and when things go wrong there is nothing but blame. And things far too often do go wrong. Tape backup in particular is prone to error.

  7. Backup Is Broken & Needs A Revolution To Fix It
    9/29/2017

    There’s a vast need for efficient, affordable data backup  that  satisfies enterprises and small businesses alike. The current model isn’t cutting it. A catastrophic failure can put them out of business faster than you can imagine.

  8. Simplifying Network And Infrastructure Sales
    9/22/2017

    What would a shorter sales cycle do for your business? It’s time to find out.

  9. 5 Steps To Take Backup From Good 2 Great
    9/18/2017

    I f you have been in the IT service business for a while, you likely have the basics down for backup. You probably have some revenue coming in from the service, and you might even have saved your clients a few times from severe data loss.

  10. Work-Stations: Disaster Recovery's Untouched Opportunity
    9/18/2017

    Often, the mention of Disaster Recovery produces thoughts of monsoons and hurricanes, complete chaos, no power, etc. In reality, for many businesses a disaster is simply as an event that creates an inability for the business to function. Disasters come in many shapes and sizes – the natural disasters we all think about, but also chemical spills, building fires, broken water pipes, and, on a much smaller scale, a virus-infected server.