MSP White Papers

  1. Fundamental Cybersecurity For Managed Service Providers 10/21/2022

    Developed by subject matter experts who are members of the CompTIA ISAO, this whitepaper provides the fundamental aspects of cybersecurity that a managed technology solutions business serving small-to-medium businesses needs to understand and implement. It is meant to help anyone seeking guidance—or is maybe overwhelmed by—implementing sound, best practice cybersecurity operations, technology, and behavior.

  2. A CEO’s Guide To Choosing An IT Service Provider 10/21/2022

    The decision to select an IT service provider or managed service provider (MSP) is critical to any organization. As a business or technology leader, you need to be prepared to ask the tough, important questions to ensure that your IT provider is qualified to meet your needs. Along with legal and accounting, there are few service categories that require a trusted partner to handle and manage sensitive information as your technology provider. Choosing an IT partner requires someone who can be trusted to design, access, administer and secure your computer networks and data.

  3. 2022 RSPA Retail IT Channel KPI Study 5/24/2022

    For the sixth annual Retail IT Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s ever-changing ecosystem.

  4. Business Opportunities In Emerging Technologies: AI 4/20/2020

    Members of CompTIA’s Emerging Technology Community annually produce a list of Top 10 Emerging Technologies that highlights the products and services that offer the most near-term business opportuni- ty for the IT channel and those working in the business of technology. 

  5. Workforce And Learning Trends To Watch 5/25/2020

    Evolving technologies, demographics and digital business models are changing the workplace at a faster pace than ever before. Meanwhile, available technologies — AI, people analytics, AR/VR, everything-as-a-service and more — promise to reshape the way learning is delivered and consumed. Learning and development (L&D) professionals — and the employers that rely on them for a future-ready workforce — are grappling to understand which innovations really matter.

  6. Hands-Free Cybersecurity For The SME Market 6/17/2022

    Hands-Free Cybersecurity: A Roadmap to MSP Growth, commissioned by Field Effect and produced by Aite-Novarica Group, explores how small to medium-sized managed service providers (MSPs) can grow their business by adding managed detection and response (MDR) services. The white paper speaks directly to MSP owner-operators and discusses how adding MDR services can profoundly impact MSP growth.

  7. Blockchain Terminology: A Glossary For Beginners 11/5/2021

    Learn the basic terminology for blockchain technology. From Address to Zeppelin—and everything in between—here’s the entire list of terms beginners need to know. Created by CompTIA’s Blockchain Advisory Council, the glossary is designed to raise blockchain awareness by giving prospective users and customers a better understanding of the technology, its history and use cases in the market.

  8. 4 Trends To Help MSPs Maximize Business Opportunities In 2021 8/30/2021

    Learn four trends MSPs need to know, along with tips and advice to help you evolve your business—based on CompTIA research.

  9. The MSP's Guide To Field Service 9/27/2019

    Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.

  10. Debunking The Three Biggest Myths About On-Demand Labor 7/27/2022

    For many service organizations, incorporating on-demand labor into their blended workforce represents a new and unfamiliar way of connecting with skilled technicians. With all new and unfamiliar things, this means that there are a lot of misconceptions about on-demand’s strengths and weaknesses. Let’s address the three biggest myths about on-demand labor and debunk them one by one.