MSP White Papers

1. Business Opportunities In Emerging Technologies: 5G 4/2/2020

   Each year, the members of CompTIA’s Emerging Technology Community produce a Top 10 Emerging Technologies list that reflects what key players in the industry see as the new technologies that are poised to be the most impactful to their businesses. In 2019, 5G ranked No. 3, moving up from its fifth position in 2018.

2. The Ultimate Guide To Building A Tech Sales Team 3/21/2020

   A GREAT MANAGER knows that the sales team can make or break a company. Without a strong sales staff and sales process in place, the revenue that pays your employee wages and runs the machine can disappear. 

3. Webroot 2020 Threat Report 3/3/2020

   As we embark on a new decade, it’s striking to think how many major changes have taken place in the very recent past. Consider this: we’ve been living in the smartphone era for over ten years. If we think back even further, the “cloud” grew from a mere concept in the 1960s to a buzzword in the early 2000s—then into the ubiquitous state of strategic computing today, in which public, private and hybrid clouds are everywhere.

4. The Ultimate Guide To On-Site Managed Services 2/24/2020

   Most day-to-day IT maintenance can now be done off-site. This gives MSPs enormous flexibility to serve more customers with fewer resources. That said, comprehensive service agreements often include break-fixes, hardware upgrades, and routine cleaning. Compared to remote IT management, these on-site services are often far less efficient.

5. Resellers Beware: Hackers Are Using You To Get To Your Clients 2/19/2020

   According to a February 2018 White House Report — The Cost of Malicious Cyber Activity to the U.S. Economy — cyberattacks cost U.S. businesses as much as $109 billion in 2016. A 2017 Ponemon survey found a typical firm experiences 130 security breaches each year. Because of this, business owners are turning to resellers to provide cybersecurity protection from hardware using point to point encryption (P2PE) to security services such as Tokenization. Resellers are becoming the first defense against distributed denial-of-service (DDoS) attacks, phishing and spear-phishing attacks, and password and malware attacks.

6. Top 20 Best Tech Cities For IT Jobs 1/30/2020

   The CompTIA Tech Town Index illustrates that IT pros are in demand and have nearly endless options when choosing where to live and work. With overall cost of living an essential to 82% of tech workers, and nearly two-thirds citing weather and commute times as important factors as well, the good news is that tech workers have the opportunity to write their own stories.

7. Automating Backup: Opportunities & Best Practices 1/29/2020

   You already know that backing up your organization’s data isn’t a nice-to-have, it’s a need-to-have. The external threats alone warrant this. You could be one of the 50% of all organizations operating a data center that can’t withstand, or is unable to operate after, a natural disaster. Or, you could be one of the 39% of global organizations that experienced a ransomware attack in recent months.

8. Why An Agile Workforce Is Critical In 2020 1/9/2020

   As business executives approach a new decade, they must harness the potential of the non-employee workforce, leverage new and innovative talent acquisition models, and utilize progressive technology platforms to facilitate scalability across all enterprise functions. This research report will highlight the criticality of workforce agility in the evolving world of work and present recommendations and guidance on how to best tap into the power of digital staffing platforms and talent marketplaces to stay ahead of the competition.

9. Settings Hourly Rates For Field Service Technicians 1/9/2020

   Average field service hourly rates vary by location and type of work for countless reasons, which creates a headache when setting hourly pay rates. An hour of audio- visual work may have an average pay of $100 in New York City. However, that same job could have an average pay of $50 in Minneapolis. It is important to balance fair pay rates with your budget and preferred quality-outcomes. Many service companies are surprised to find how much labor rates vary by metro area based on population density, cost of living, the availability of skilled labor, and other compounding factors. 

10. IT Industry Outlook 2020 1/2/2020

    It's time for the industry to take the next step. There are tremendous benefits available through technology for both business and society, but there are major questions around safety, privacy, sustainability, and trust. The answers to these questions come from combining technical expertise with social awareness. By embracing responsibility for all the changes innovation can bring, the tech industry can be responsible for driving future progress.