MSP White Papers

1. Why An Agile Workforce Is Critical In 2020 1/9/2020

   As business executives approach a new decade, they must harness the potential of the non-employee workforce, leverage new and innovative talent acquisition models, and utilize progressive technology platforms to facilitate scalability across all enterprise functions. This research report will highlight the criticality of workforce agility in the evolving world of work and present recommendations and guidance on how to best tap into the power of digital staffing platforms and talent marketplaces to stay ahead of the competition.

2. Settings Hourly Rates For Field Service Technicians 1/9/2020

   Average field service hourly rates vary by location and type of work for countless reasons, which creates a headache when setting hourly pay rates. An hour of audio- visual work may have an average pay of $100 in New York City. However, that same job could have an average pay of $50 in Minneapolis. It is important to balance fair pay rates with your budget and preferred quality-outcomes. Many service companies are surprised to find how much labor rates vary by metro area based on population density, cost of living, the availability of skilled labor, and other compounding factors. 

3. IT Industry Outlook 2020 1/2/2020

   It's time for the industry to take the next step. There are tremendous benefits available through technology for both business and society, but there are major questions around safety, privacy, sustainability, and trust. The answers to these questions come from combining technical expertise with social awareness. By embracing responsibility for all the changes innovation can bring, the tech industry can be responsible for driving future progress.

4. MSP Backup Reporting Automation Optimization 12/18/2019

   Helping customers navigate complex backup environments while reducing their costs gives you a chance to offer real customer value. By offering proactive and automated backup reporting for operations, management oversight and audits, MSPs can elevate their standing in the eyes of enterprise organizations. Data stays safe, sound and compliant. You delight, retain, and grow major accounts.

5. The Radicati Group Endpoint Security - Market Quadrant 2019 Report 11/11/2019

   An Analysis of the Market for Endpoint Security Revealing Top Players, Trail Blazers,Specialists and Mature Players.

6. 2019 Webroot Threat Report - Mid-Year Update 10/1/2019

   The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.

7. The MSP's Guide To Field Service 9/27/2019

   Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.

8. Why The Field Service Landscape Is Changing 9/24/2019

   There are three key considerations that field service organizations must take into account when building a modern workforce, including the changing demographics from Baby Boomer to Millennial, the impact of technology on field service operations, and the growth of the ‘gig’ economy. These three areas present significant opportunities and challenges for field workforce management today and in the future.

9. Why The Future Of Work Depends On Workforce Management Efficiency 9/24/2019

   The Future of Work, which Ardent Partners defines as work optimization via the transformation of business operations, talent usage, seamless and comprehensive workforce management solutions, and flexible enterprise thinking, dictates that businesses respond dynamically to real-time enterprise pressures and competitive challenges in order to thrive.

10. Hook, Line, and Sinker: Why Phishing Attacks Work 9/18/2019

    When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.