MSP White Papers

1. Drones/UAS Glossary: Terms & Definitions For Beginners 11/5/2021

   Learn the basic terminology for the drone/UAS technology. From accelerometers to yaw (and everything in between), CompTIA’s Drone Advisory Council compiled a comprehensive list of words and phrases that beginners should know if they’re looking to start a drone business initiative.

2. Customers Share How ConnectBooster Most Impacts Their Businesses 6/23/2023

   We asked our customers: how has ConnectBooster had the most impact on your business? ConnectBooster heard from more than 300 customers who ranked the ways that ConnectBooster has most impacted their business.

3. Data Breach Response Planning Guide 5/11/2020

   The same things that make you valuable to your client as a managed service provider make you a target for a security breach. Your expertise in storing, accessing and maintaining sensitive information draws the attention of cybercriminals. Your connections to multiple platforms, vendors and clients are enticing for bad actors looking for one-stop shops for their own black market supplies: credit card information, social security numbers, personal information, internal contacts and other sensitive information.

4. Artificial Intelligence (AI) Terminology: A Glossary For Beginners 11/5/2021

   Learn the basic terminology for artificial intelligence technology. From adversarial machine learning to unstructured data—and everything in between—CompTIA’s AI Advisory Council compiled a comprehensive list of words and phrases that any professional interested in building an AI solution should be familiar with.

5. AI Best Practices For Business Decision Makers And Practitioners 3/7/2022

   Artificial intelligence (AI) is a branch of computer science that uses algorithms (programmatic instructions) to process inputs and deliver outputs that mimic human abilities such as cognition, natural language understanding, speech and image understanding, common sense reasoning, knowledge representation. Machine learning (ML) and deep learning (DL), the subfields of AI driving innovation and headlines, have introduced improvements to pattern recognition thereby supercharging tasks such as classification, prediction, and clustering.

6. The HR Manager’s Guide To Hiring IT Pros 5/10/2021

   Over the past decade, there have been dramatic changes in the use of technology within businesses. For many years, technology was primarily a tactical endeavor, with IT infrastructure and applications supporting the main activities of the organization. Now, technology has strategic importance, with companies being more proactive in leveraging technology to meet business objectives. This has a significant impact in the way that companies view technology investments and hiring.

7. The Cloud Applications Playbook: Success Strategies For SaaS Vendors And Solution Providers 7/14/2021

   The world is changing, and technology is leading the charge. Digital transformation, long a buzzword, is now in full effect. As a result of the pandemic in, many more companies support a distributed workforce and rapidly transitioning to cloud applications, also known as Software as a Service (SaaS), to provide anywhere access at any time.

8. Fundamental Cybersecurity For Managed Service Providers 10/21/2022

   Developed by subject matter experts who are members of the CompTIA ISAO, this whitepaper provides the fundamental aspects of cybersecurity that a managed technology solutions business serving small-to-medium businesses needs to understand and implement. It is meant to help anyone seeking guidance—or is maybe overwhelmed by—implementing sound, best practice cybersecurity operations, technology, and behavior.

9. Cyberstates 2021: The Definitive Guide To The U.S. Tech Industry And Tech Workforce 4/8/2021

   The tech workforce consists of two primary components, represented as a single figure by the ‘net tech employment’ designation. The foundation is the set of technology professionals working in technical positions, such as IT support, network engineering, software development, data scientist, and related roles. Many of these professionals work for technology companies (46.5 percent), but many others are employed by organizations across every industry sector in the U.S. economy (53.5 percent).

10. Business Opportunities In Emerging Technologies: 5G 4/2/2020

    Each year, the members of CompTIA’s Emerging Technology Community produce a Top 10 Emerging Technologies list that reflects what key players in the industry see as the new technologies that are poised to be the most impactful to their businesses. In 2019, 5G ranked No. 3, moving up from its fifth position in 2018.