MSP White Papers

1. 2020 Global MSP Benchmark Report: A Pre And Post COVID Analysis 6/23/2020

   The IT Glue 2020 Global Benchmark Report is likely going to be one of the most interesting Benchmark Reports we ever publish, because quite frankly we are living in the most interesting of times. Never before have we felt this combination of fear, opportunity, overwork, underwork, survival mode and profound optimism that we can come out of this with the world a better place.

2. Why Hackers Hack: It's Your Business To Care! 6/17/2020

   As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational eBook, we explore the minds of hackers and open the window into their world.

3. How To Master MSP Automation Projects 5/29/2020

   It seems the entire channel agrees — automation is critical to increasing efficiency and improving outcomes for your MSP. But if you don’t have a lot of background in implementing automation initiatives, where do you begin?

4. The Definitive Guide To Sales: How MSPs Build Outperforming Sales Teams 5/4/2020

   Owners of early stage MSPs often wait too long before hiring a sales team, resultng in stalled growth or a stressed-tothe-limit CEO. To get serious about growth, MSPs have to become laserfocused on improving their sales and building a performance sales team. 

5. Carbonite Endpoint Encryption: An In-Depth Look At The Encryption Technology Behind Our Premium Endpoint Backup Solution 5/4/2020

   As one of our core pillars, addressing the end-to-end security and privacy of data is a primary requirement of Carbonite Endpoint. By utilizing our automated key management and encryption technology in conjunction with our unique data deduplication, both efficiency of data deduplication and security of data can be accomplished. This document describes the end-to-end encryption process and encryption key life cycle management.

6. Smoke And Mirrors: Do AI And Machine Learning Make A Difference In Cybersecurity? 4/27/2020

   Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. During our 2017 survey of IT decision makers in the United States and Japan, we discovered that approximately 74% of businesses in both regions were already using some form of AI or ML to protect their organizations from cyber threats. When we checked in with both regions at the end of 2018, 73% of respondents we surveyed reported they planned to use even more AI/ML tools in the following year. For this report, we surveyed 800 IT professionals with cybersecurity decision- making power across the US, UK, Japan, and Australia/New Zealand regions at the end of 2019, and discovered that 96% of respondents now use AI/ML tools in their cybersecurity programs.

7. Business Opportunities In Emerging Technologies: AI 4/20/2020

   Members of CompTIA’s Emerging Technology Community annually produce a list of Top 10 Emerging Technologies that highlights the products and services that offer the most near-term business opportuni- ty for the IT channel and those working in the business of technology. 

8. Business Opportunities In Emerging Technologies: 5G 4/2/2020

   Each year, the members of CompTIA’s Emerging Technology Community produce a Top 10 Emerging Technologies list that reflects what key players in the industry see as the new technologies that are poised to be the most impactful to their businesses. In 2019, 5G ranked No. 3, moving up from its fifth position in 2018.

9. Webroot 2020 Threat Report 3/3/2020

   As we embark on a new decade, it’s striking to think how many major changes have taken place in the very recent past. Consider this: we’ve been living in the smartphone era for over ten years. If we think back even further, the “cloud” grew from a mere concept in the 1960s to a buzzword in the early 2000s—then into the ubiquitous state of strategic computing today, in which public, private and hybrid clouds are everywhere.

10. The Ultimate Guide To On-Site Managed Services 2/24/2020

    Most day-to-day IT maintenance can now be done off-site. This gives MSPs enormous flexibility to serve more customers with fewer resources. That said, comprehensive service agreements often include break-fixes, hardware upgrades, and routine cleaning. Compared to remote IT management, these on-site services are often far less efficient.