MSP Industry Insights

  1. Is GDPR A Win For Cybercriminals?
    6/20/2018

    GDPR represents a massive paradigm shift for global businesses. Every organization that handles data belonging to European residents must now follow strict security guidelines and businesses are now subject to hefty fines if data breaches are not disclosed. Organizations around the world have been busy preparing to comply with these new regulations, but many internet users are unaware of how GDPR will impact them. While this new oversight enhances user privacy protection, its implementation also opens the door for GDPR-specific cyber threats.

  2. Security Awareness Training: How To Get Started
    6/20/2018

    In the past, security awareness training for user education—i.e. empowering users to make more savvy IT decisions in their daily routines—was considered a “nice to have,” not a necessity. The decision to adopt user education was typically passed over because of budget, lack of in-house expertise, and the general lack of availability of high-quality, low-cost, computer-based training. In particular, small- to medium-sized businesses (SMBs) have suffered from these types of constraints, compared to larger, more resource rich organizations.

  3. 3 MSP Best Practices For Protecting Users
    6/20/2018

    Cyberattacks are on the rise, with UK firms being hit, on average, by over 230,000 attacksin 2017. Managed service providers (MSPs) need to make security a priority, or they will risk souring their relationships with clients. By following 3 simple MSP best practices consisting of user education, backup and recovery, and patch management, your MSP can enhance security, mitigate overall client risk, and grow revenue.

  4. How To Better Understand Selling To Small Business Owners
    6/19/2018

    A mentor of mine once said, “When selling a product or service, business owners are looking for two things: How does it make me money? Or, how does it save me money?” That was good advice then, but anyone who has spent time in sales knows simply providing something that satisfies one or both of those criteria doesn’t guarantee the sale.

  5. 5 Sales Obstacles To Overcome With Sell Intel
    6/14/2018

    As a business owner, being able to envision your company’s big picture is crucial. But, realistically, how much time during your hectic day do you truly have to dedicate to understanding every detail that impacts this picture? If your answer is along the lines of, “not much” or “I wish I had more time” – you are not alone. Thankfully, ConnectWise Sell™ has a solution.

  6. Improve Visibility And Accountability In 3 Steps
    6/14/2018

    Businesses of all sizes meet on common ground when visibility and accountability are in question. In fact, the larger the company, the more detrimental a lack of visibility can be.

  7. Revolutionize Your VAR Quoting Process
    6/14/2018

    If you’re a VAR, system integrator, or solution provider in the technology space struggling with quoting a large variety of products and services, you’re not alone. Quoting projects for your clients means navigating a lot of complex variables and that often includes conquering a beast of a spreadsheet lurking in your sales quoting process. Complicated costing formulas, manual upkeep, and a lack of standardization on output for clients, makes spreadsheet quoting a nuisance to your business.

  8. 5 Paths To Business Maturity
    6/14/2018

    No matter where you are on your business journey, your business is maturing every day. The path to success for you and your business isn’t about shortcuts and cheat codes. Instead, it’s a succession of non-negotiable disciplines that will help you grow your time, team, family, independence, and success.

  9. Defining The Value Of Technology Teams
    6/14/2018

    Technology Teams are made up of a lot more than just the service technicians working with your customers. Every Technology Team is made up of a combination of people that account for every step of the Customer Journey. Sales, finance, even marketing…they’re all a part of your Technology Teams and enable you to reach your clients, making their jobs and lives a little easier and helping you stay ahead of technology.

  10. 3 Surprising Keys To Success For Technology Service Providers
    6/14/2018

    A successful TSP knows that in this booming economy, they must bring their “A-Game” to the table in order to grow and succeed. Similar to sports, true professionals know that it’s the dedication to excellence and the refinement of the little things that can deliver a huge advantage. Let’s take a quick look at the three areas of your TSP operational game plan that can benefit greatly from one simple, and many times overlooked, solution–IT certifications and IT skills training for your team.