MSP Industry Insights

  1. 8 High Value Checklists For MSPs
    7/31/2018

    SOPs, love ‘em or what? SOPs are actually great, because they allow someone to walk through a process they’ve never seen before without making any mistakes. But when you think of all the SOPs you’ve ever written, how many are used on the regular? And how many just sit there, collecting virtual dust?

  2. Why Checklists?
    7/17/2018

    Why checklists are the tool of choice highly efficient task management.

  3. What’s Your Documentation Maturity Level?
    7/17/2018

    Documentation is an area of your business over which you have full control, that delivers to you competitive advantage, if you know how to use it to its maximum potential.

  4. The Importance Of Planning For Tomorrow
    7/11/2018

    Many of us are surviving on a day-to-day basis. We barely have time to plan for what we’re going to do this afternoon so tomorrow seems overwhelming. It's a recipe for disaster but, somehow, we embrace this chaos! Many “gurus” out there use the word “hustle” as a badge of honor but us amateurs tend to embrace it as an excuse to get away with making stuff up as we go along. But why?

  5. The High Cost Of Password Reset Tickets
    6/22/2018

    Password reset tickets – who doesn’t love these? On one hand, they’re easy. On the other hand, they’re annoying. The time you spend fixing your clients’ password problems is time you could be spending solving bigger issues. How bad is it? Worse than you think.

  6. Is GDPR A Win For Cybercriminals?
    6/20/2018

    GDPR represents a massive paradigm shift for global businesses. Every organization that handles data belonging to European residents must now follow strict security guidelines and businesses are now subject to hefty fines if data breaches are not disclosed. Organizations around the world have been busy preparing to comply with these new regulations, but many internet users are unaware of how GDPR will impact them. While this new oversight enhances user privacy protection, its implementation also opens the door for GDPR-specific cyber threats.

  7. Security Awareness Training: How To Get Started
    6/20/2018

    In the past, security awareness training for user education—i.e. empowering users to make more savvy IT decisions in their daily routines—was considered a “nice to have,” not a necessity. The decision to adopt user education was typically passed over because of budget, lack of in-house expertise, and the general lack of availability of high-quality, low-cost, computer-based training. In particular, small- to medium-sized businesses (SMBs) have suffered from these types of constraints, compared to larger, more resource rich organizations.

  8. 3 MSP Best Practices For Protecting Users
    6/20/2018

    Cyberattacks are on the rise, with UK firms being hit, on average, by over 230,000 attacksin 2017. Managed service providers (MSPs) need to make security a priority, or they will risk souring their relationships with clients. By following 3 simple MSP best practices consisting of user education, backup and recovery, and patch management, your MSP can enhance security, mitigate overall client risk, and grow revenue.

  9. How To Better Understand Selling To Small Business Owners
    6/19/2018

    A mentor of mine once said, “When selling a product or service, business owners are looking for two things: How does it make me money? Or, how does it save me money?” That was good advice then, but anyone who has spent time in sales knows simply providing something that satisfies one or both of those criteria doesn’t guarantee the sale.

  10. 5 Sales Obstacles To Overcome With Sell Intel
    6/14/2018

    As a business owner, being able to envision your company’s big picture is crucial. But, realistically, how much time during your hectic day do you truly have to dedicate to understanding every detail that impacts this picture? If your answer is along the lines of, “not much” or “I wish I had more time” – you are not alone. Thankfully, ConnectWise Sell™ has a solution.