MSP Industry Insights

  1. Is The Tsunami Of On-Premise Mail Migrations Finally Over?
    8/15/2018

    Our company was one of the first IT service providers in our area to embrace the change from on-prem to cloud hosted email. It gave us a surprising advantage in the local market as prospects were itching to cut expenses and were already familiar with the concept of “the cloud” due to a tremendous amount of marketing around the subject.

  2. Managed Services Operating Model: Top Tips To Start Business
    8/9/2018

    Whether you want to start your own business as a managed service provider or you already run a small company providing IT services, you may find yourself at a crossroads trying to identify the best operating model and the steps you need to do immediately to get everything running. The aim of this article is to offer an introduction to two main types of MSP operating models and give you some practical advice on MSP business management.

  3. 3 Secrets To Customer Loyalty And Retention For Managed IT Providers
    8/9/2018

    It is a well-known fact that the cost of acquiring new customers for managed service providers is several times higher than the cost of retaining existing ones. If you keep your clients happy in the long-term, and if you provide them with reliable services and great IT support, there will be no reason for them to leave you, and thus they will continue regular payouts. 

  4. Running Fast, Effective Meetings In 4 Steps
    8/1/2018

    How about a quick show of virtual hands — who loves meetings? Immortalized in countless movies, poorly run meetings are the bane of anyone’s work day. Many meetings — even in small business — are boring, ineffective, and wasteful. The good news is we can fix this, together.

  5. Parsing The Distinction Between AI & Machine Learning
    7/31/2018

    AI and ML are not the same thing. Marketing campaigns and news articles oftentimes confuse people into thinking that they are—and my insistence on clarifying their nuance might be overkill—but I think it’s important to know the difference so you can understand how each can help make cybersecurity stronger.

  6. 3 Cyber Threats IT Providers Should Protect Against
    7/31/2018

    With cybercrime damages set to cost the world $6 trillion annually by 2021, a new bar has been set for cybersecurity teams across industries to defend their assets. This rings especially true for IT service providers, who are entrusted to keep their clients’ systems and IT environments safe from cybercriminals. These clients are typically small and medium-sized businesses (SMBs), which are now the primary target of cyberattacks. This presents a major opportunity for the managed service providers (MSPs) who serve them to emerge as the cybersecurity leaders their clients rely on to help them successfully navigate the threat landscape.

  7. 8 High Value Checklists For MSPs
    7/31/2018

    SOPs, love ‘em or what? SOPs are actually great, because they allow someone to walk through a process they’ve never seen before without making any mistakes. But when you think of all the SOPs you’ve ever written, how many are used on the regular? And how many just sit there, collecting virtual dust?

  8. Why Checklists?
    7/17/2018

    Why checklists are the tool of choice highly efficient task management.

  9. What’s Your Documentation Maturity Level?
    7/17/2018

    Documentation is an area of your business over which you have full control, that delivers to you competitive advantage, if you know how to use it to its maximum potential.

  10. Managed Offsite Backup For Saving Data From Natural Disasters
    7/12/2018

    The importance of understanding the value of centralized backup and demonstrating it to your clients.