MSP Industry Insights

  1. What To Look For In A Documentation Solution
    12/3/2018

    Ok, so you know you need to improve your documentation. Now what? In order to figure out what solution is going to work best for you, start by taking the time to understand what you want in a solution, and why. Here’s some things to look out for.

  2. Managing The Risks Of Shadow IT
    11/14/2018

    You can’t securely manage what you don’t know exists. It’s the nature of shadow IT that you’re probably unaware of the extent to which your clients rely on unauthorized apps, devices or other technologies. Nonetheless, it’s this separation between the technology you audit and approve, and the tech that you likely don’t know about, that creates a dangerous vulnerability for cyber attacks to take place.

  3. Cracking Open The Home Services Vertical
    11/1/2018

    Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.

  4. MSP Marketing: Mastering Technology Is Not Enough
    10/10/2018

    To run a successful IT company, you should pay specific attention to your marketing strategy and the means of attracting new leads to your business. In this article, we will review the main marketing spheres in which every MSP should be engaged.

  5. Sales Funnel For MSPs: Guide To Essentials
    10/10/2018

    If you’ve decided to start a managed service provider practice you may ask yourself: how do I sell my managed services to my prospects? You might be a very good technical specialist, but if you have no idea of how the sales process works it may be very difficult for you to bring your business to any significant level of profitability. According to a survey conducted by CloudBerry Lab in 2018, the most challenging aspect of the MSP business still is finding new clients and turning prospects into deals.

  6. Making Money With DNS Protection
    10/10/2018

    Take control of the internet and grow your bottom line.

  7. The Importance Of Female Leadership
    10/3/2018

    What percent of your MSP is female? How about those in leadership positions at your MSP? Despite what we know about the importance of gender diversity in the workplace, the numbers are typically still quite low.

  8. Synthetic Backup Vs. Full Backup
    9/17/2018

    The Schrödinger’s backup is such a backup, that was not yet tested for a recovery. Having a full backup is essential for making sure you can recover everything, especially if you have a widespread system failure, compromised data, or even an employee error that leads to loss of a substantial part of your information. While traditional full backup methods used to be the only option for having a complete copy of your data, synthetic full backup is providing a new alternative.

  9. 3 Tips For An Efficient Backup Strategy
    9/17/2018

    If you care at all about the security of your data, you already know that you need a backup strategy in place. Cyber attacks, technology failures, and human error (especially human error) can all lead to loss of important information that can put you at risk. However, not all backup strategies are equal. To keep your data backed up and secure, follow these three tips.

  10. 10 Steps To Successfully Educate Your Clients’ End Users About Cybersecurity
    9/4/2018

    In the last year, phishing was involved in 93% of successful security breaches. But we shouldn’t point the finger at human error alone. Today’s phishing attacks can be pretty convincing. And, ultimately, we’re all in this together. What your clients really need is a solution that empowers end users to be a strong line of defense. They need cybersecurity awareness training.