MSP Industry Insights

  1. 6 Keys To Succeeding In Managed Services
    8/22/2019

    In order to thrive in today’s business environment, IT solutions providers must deliver the best possible service to their clients. To build a successful MSP business, you need to create a systematic plan that outlines specific steps ranging from understanding your target market to implementing essential automation.

  2. The Clarity Security Vendor Report
    7/17/2019

    The Channel Futures MSP 501 is the most comprehensive, independent Managed Services Provider (MSP) survey conducted annually. Only the top 501 applicants make the list, based off the data gathered through submitting survey questions and certified accounting information through a financial professional or QuickBooks. MSPs from around the globe are motivated to respond to the survey for their chance to be on the MSP 501 list as it is seen as the best mechanism to benchmark their organizational progress against other leading providers with real numbers. 

  3. The Wipro Breach: A Demonstration Of Third-Party And Supply Chain Risk
    6/18/2019

    Advanced phishing and supply chain vulnerabilities - these seem to be the successful attack vectors that hackers have used to compromise Wipro, an Indian multinational corporation that provides information technology, consulting and business process services. Notable security researcher, Brian Krebs, reports confirmation that a nation-state actor had been inside the company’s systems for months, identifying opportunities to attack its vast customer base – currently, at least a dozen of the firm’s clients have been targeted as a direct result of this breach. Additional sources have claimed that Wipro’s corporate e-mail system had also been compromised for some time, forcing the company to build out a new private system.

  4. You’ve Been Breached: Now What?
    6/18/2019

    It can happen to anyone – you’ve taken steps to limit your exposure to a cyber incident. You’ve purchased and implemented top-of-the-line IT solutions. You’ve carefully thought about security best practices and strived to adhere to them. But somehow, you’ve just become the latest victim of a data breach. It might have been discretely packaged ransomware hidden in a seemingly innocent application file. Perhaps it was the result of poor password management. Maybe your employees were duped by a convincing phishing e-mail. But at this point, the only question racing through your mind is, “What do I do next?”

  5. Skills For Successfully Implementing Smart Cities Solutions
    6/17/2019

    CompTIA's Smart Cities Advisory Council has identified these 4 critical skills needed for successfully implementing smart cities solutions. Check out this inforgraphic to discover these critical skills along with other hard skills, soft skills, and management skills.

  6. CompTIA Tech Buyer's Journey
    6/17/2019

    Technology Buyer's Journey, Developed by the Channel Advisory Board and the Business Applications Industry Advisory Council. This graphic shows the journey of a technology buyer including the key elements that a buyer (end user company) experiences when making a technology purchasing decision.

  7. Blockchain Brings Opportunity For Channel—But Challenges Too
    6/17/2019

    There are plenty of reasons for solution providers to get excited about blockchain, but there’s also a lot to do before most can develop successful practices, according to members of CompTIA’s Blockchain Advisory Council. Blockchain, most notably associated with cryptocurrencies such as Bitcoin, uses an open, distributed ledger of data that permanently records transactions through cryptography, timestamps and transactional data—all meant to prevent alteration of the data. But that’s just scratching the surface, according to Jim Gitney, CEO of Group50, an Upland, Calif.-based solution provider and co-chair of CompTIA’s Blockchain Advisory Council.

  8. Choosing The Right Professional Services Automation (PSA) Software
    6/11/2019

    A PSA (professional services automation) tool helps you accurately plan, monitor, and execute on projects. It delivers visibility into your business, and lets you deep dive into the individual moving parts of your projects. With the right PSA solution, your business units and the information they rely on are unifed into a single, seamless view.

  9. The Best Resellers Are Focusing On Their Customers’ Success
    4/11/2019

    While having the latest technology and high-end hardware is important, today’s most successful resellers are looking beyond their expertise and are aiming to align their business model and sales strategy with the success of their customers.

  10. How To Manage Millennials In The IT Workforce
    3/25/2019

    I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.

    As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.