MSP Case Studies
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Turning New Regulations Into IoT Opportunity: How To Become A Trusted Business Partner
9/10/2020
In this edition, learn how a technology vendor recognized a need in the market after new industry regulations were introduced and transformed into a trusted business advisor and broader tech expert.
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Solutions Provider Looks To Future With New Cutting-Edge POS Solutions
5/5/2017
As a second-generation POS dealer, Delaware Valley Registers, Inc. (DVR) has had to make many adjustments to its business over the years to remain relevant. With the rapid pace of technological change in the retail and restaurant markets, resellers need a strategy to stay ahead of trends and provide their customers with the most powerful, secure, and cutting-edge solutions. For solutions providers who don’t, the result is typically them going out of business.
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Robinson Tech Ditches StorageCraft, Takes Backup to New Level With Unitrends MSP
12/6/2021
In 2006, Robinson Tech was just Dan alone in a garage. Now, there are seven full-time staffers that interact with roughly 70 clients each month, with about 20 of them on full remote monitoring and management (RMM) contracts and the rest on break/fix support.
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Peak UpTime Bolsters BCDR And Their Business With Unitrends
3/8/2022
Peak UpTime started as an MSP in 2014, transitioning from a product-focused company to a strategic service provider. As a managed service provider, they knew that backup and recovery capabilities for their clients would be critical. For Matt Auld, Vice President of Cloud Services, and his team, finding the right backup and disaster recovery solution to meet the needs of their blossoming MSP business was a huge challenge.
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SD-WAN In Action: How One MSP Improved Efficiency And Customer Satisfaction
1/26/2021
The Cloud has fundamentally changed how SMB and mid-sized enterprises think about their internet connection. Internet continuity is now a critical component to daily operations, employee productivity and customer experience. Yet these businesses still suffer daily frustrations like dropped VoIP calls, grainy video conferencing and unresponsive applications— all caused by underperforming internet connectivity.
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ASCII Completes The Big Picture
6/5/2015
A common thread that links business owners together is their focus on the ‘The Big Picture’ and how they can grow and improve their organization. But with clients becoming more sophisticated and technology more of a commodity, how do you set yourself apart from the pack?
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POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients
4/28/2016
Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.
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Merchant Services Provider Alaska Financial Goes All-In On POS
3/20/2017
Today, selling merchant services without any sort of value-add is a recipe for disaster. Those in this business suffer from shrinking margins and high attrition rates when competing on price alone. Some ISOs and agents, however, have adjusted their business model to address these trends.
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POS Of Michigan Sees Business Soar With Harbortouch Free POS Program
1/29/2014
Ted Kramer, VP of Sales and Marketing at POS of Michigan, has been selling POS equipment throughout Michigan's Lower Peninsula since 1970. However, Kramer has never been more excited about the prospects of his business as he is now. After running his own hospitality technology and services company for two decades, Kramer founded POS of Michigan in 2011 with his younger brother, Christopher, and Aaron Hamp,previously the founder of an IT/ATV managed services company.
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Sports Bar Improves Efficiency With POS Solution
2/24/2014
Harbortouch has helped the owner of Rivals Sports Bar & Nightclub run his business more efficiently.