MSP App Notes & Case Studies

  1. How A Nationwide VAR Transformed Their Ordering Process And Slashed Processing Times
    5/10/2018

    Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.

  2. MSP Simplifies Security Delivery With Cloud-Based Endpoint Security Administration Platform
    5/8/2018

    Based in Düdingen, Switzerland, Lehmann Computers has provided IT and security services to small and medium-sized businesses (SMBs) in the local region since 1999. Led by founder and owner Roger Lehmann, the team of seven works with SMBs in sectors such as automotive and repair, retail, administration, and schools.

  3. Restaurant POS Can Handle Wave Of Crowds At Jersey Shore
    3/21/2018

    Hurricane Sandy. Lightning storms. Flooding. These are the punches that Mother Nature has dealt restaurant managers at the Jersey shore in recent years. Also a challenge for these managers is running a business during the busy summer months. Everything, especially the point of sale system, has to be up and running at top performance during these peak times.

  4. Solutions Provider Looks To Future With New Cutting-Edge POS Solutions
    5/5/2017

    As a second-generation POS dealer, Delaware Valley Registers, Inc. (DVR) has had to make many adjustments to its business over the years to remain relevant. With the rapid pace of technological change in the retail and restaurant markets, resellers need a strategy to stay ahead of trends and provide their customers with the most powerful, secure, and cutting-edge solutions. For solutions providers who don’t, the result is typically them going out of business.

  5. Merchant Services Provider Alaska Financial Goes All-In On POS
    3/20/2017

    Today, selling merchant services without any sort of value-add is a recipe for disaster. Those in this business suffer from shrinking margins and high attrition rates when competing on price alone. Some ISOs and agents, however, have adjusted their business model to address these trends.

  6. MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection
    1/11/2017

    Founded in 1997 by Erik Nachbahr in his Baltimore basement, Helion Automotive Technologies has quickly grown to be America’s largest outsourced technology provider for auto dealerships. Helion brings considerable brainpower and experience to bear on all things relating to automotive technology. With over 650 dealerships and body shops under management, Helion’s staff is keenly in tune with the unique challenges faced by auto dealers, both technical and operational.

  7. Making The Switch To Webroot: Lighter Weight, Better Protection, Increased Profits
    1/11/2017

    Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, and not one of them had worked as well as they needed. “The products were not a good fit for us,” recalls David Blake, Chief Technology Officer at SWAT. “Clients’ machines were still getting infected and the products were too resource intensive.”

  8. POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients
    4/28/2016

    Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.

  9. Improving Security With Cloud-Based Antivirus And Antimalware
    4/27/2016

    Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

  10. Does Your Endpoint Security Vendor Set You Up For Success?
    3/30/2016

    For Stuart Ebner, partner at Proactive Technology Group, the managed services model is all about simple economics and some basic truths. If you can retain a client longer, you’re better off. If you can stop a client from having a major IT issue, you’re building a stronger relationship. And, while you can look like a hero removing malware and saving important data from infected customer computers, it’s better for an infection to never happen. On all of these points, Ebner says, being a Webroot partner allows the MSP to succeed.