MSP App Notes & Case Studies

  1. Saving Six Hours Per Day With Backup Automation 1/29/2020

    HCL is a global technology company with deep expertise and business in a number of industries globally, including rich business offerings in financial services. During one client engagement, the HCL Technologies backup and storage team was assigned to a national bank’s backup environment, performing daily backup performance reviews to isolate failures. The team also was responsible for generating a monthly report to demonstrate adherence to their 99% backup success SLA goal.

  2. POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution 9/18/2019

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

  3. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

  4. UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

    Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

  5. How One MSP Uses Automation To Scale And Deliver Exceptional Service 6/24/2019

    eGuard Tech Services was growing, and needed an RMM solution that would allow them to scale their processes as they added new clients.

  6. How ConnectWise Manage™ Revolutionized The Way We Work 6/11/2019

    Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.

  7. How Data Is Driving 30% Growth For Simpatico Systems 6/11/2019

    Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas. It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.

  8. How A Nationwide VAR Transformed Their Ordering Process And Slashed Processing Times 5/10/2018

    Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.

  9. Restaurant POS Can Handle Wave Of Crowds At Jersey Shore 3/21/2018

    Hurricane Sandy. Lightning storms. Flooding. These are the punches that Mother Nature has dealt restaurant managers at the Jersey shore in recent years. Also a challenge for these managers is running a business during the busy summer months. Everything, especially the point of sale system, has to be up and running at top performance during these peak times.

  10. Solutions Provider Looks To Future With New Cutting-Edge POS Solutions 5/5/2017

    As a second-generation POS dealer, Delaware Valley Registers, Inc. (DVR) has had to make many adjustments to its business over the years to remain relevant. With the rapid pace of technological change in the retail and restaurant markets, resellers need a strategy to stay ahead of trends and provide their customers with the most powerful, secure, and cutting-edge solutions. For solutions providers who don’t, the result is typically them going out of business.