MSP Case Studies

1. VAR Addresses Bar And Grill’s Need For Fixed And Mobile POS 8/26/2015

   While many restaurants have been using POS systems for years, there are plenty that still do things with a cash register. Take, for instance, PY’s Saloon and Grill in Osceola, WI. Nestled along the St. Croix River, the bar and restaurant relied on an antiquated electronic cash register for years. Unfortunately, without the capabilities of a POS system, PY’s owner was experiencing a multitude of problems.

2. Town Of Colonie Avoids More Than $400,000 In Ransom Due To Appliances And Backup 6/1/2020

   The stories of ransomware attacks have unfortunately become more common, especially among municipalities. But, when the Town of Colonie, in the greater Albany, NY region, became the latest to fall prey to a ransomware attempt, the outcome was different than many others thanks to protection from Carbonite. 

3. UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

   Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

4. VAR Experiences New Revenue Streams And Increased Profitability With POS Solutions 8/26/2015

   Scott Spitzberg, owner of Restaurant Software Solutions, has many years of experience selling, installing, and supporting POS and has run across many different types of restaurant customers. He’s identified two groups that, historically, haven’t been great opportunities for new business.

5. Pivot From A Struggling Industry To New Opportunities: How To Make Your Own Success 9/3/2020

   In this edition, learn how a blockchain and AI application developer quickly adapted an existing solution focused on a challenged industry (oil and gas) to provide a much-needed solution for health care and other essential workers on the front line of the COVID-19 pandemic.

6. POS Of Michigan Sees Business Soar With Harbortouch Free POS Program 1/29/2014

   Ted Kramer, VP of Sales and Marketing at POS of Michigan, has been selling POS equipment throughout Michigan's Lower Peninsula since 1970. However, Kramer has never been more excited about the prospects of his business as he is now. After running his own hospitality technology and services company for two decades, Kramer founded POS of Michigan in 2011 with his younger brother, Christopher, and Aaron Hamp,previously the founder of an IT/ATV managed services company.

7. International Sales Team Takes Carbonite® Endpoint On The Road 3/12/2021

   Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work. What IT challenges do you face with your remote sales team?

8. Turning New Regulations Into IoT Opportunity: How To Become A Trusted Business Partner 9/10/2020

   In this edition, learn how a technology vendor recognized a need in the market after new industry regulations were introduced and transformed into a trusted business advisor and broader tech expert.

9. Confidence In Carbonite For The Entire Enterprise 3/12/2021

   By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.

10. Sports Bar Improves Efficiency With POS Solution 2/24/2014

    Harbortouch has helped the owner of Rivals Sports Bar & Nightclub run his business more efficiently.