MSP App Notes & Case Studies

1. Unified Visibility Leads To Increased Productivity And Proactive Service For MSP 5/16/2020

   Family-owned and -operated since 1980, Bellwether Technology serves 150 managed customers spanning industries such as healthcare, legal, engineering and more in Louisiana and the Gulf South. This diverse client background requires that their own team have experts working at all levels to help their clients excel. 

2. MSP Utilizes The Roar Timeline To Prove Value To Their Customers And Save The $13K/Month Relationship 5/16/2020

   Doberman Technologies has provided managed services to small business in Lansing, Michigan since 2005 with an emphasis on healthcare. As such, healthcare providers currently make up 75% of Doberman's 60 managed customers. A team of 11 employees manage 2000 devices with a commitment to support the local community and its growth. Their mission is to help their clients achieve their goals through the Doberman team.

3. MSP Saves $75k With Liongard 5/16/2020

   Established in 2001, ES Consulting takes a holistic approach to serving its customers and helping them grow. This includes extensive industry expertise, adherence to best practices, and investing in its infrastructure to automate for greater efficiency. The nationally renowned MSP has been featured on Inc.’s lists of Best Workplaces and Top 5,000 fastest-growing privately held companies, and has become a mainstay on Channel Futures’ MSP 501 annual list of top managed service providers in the world.

4. Building A World Class Customer Journey 5/4/2020

   Managed Service Providers Reveal Their Best Practices For People, Processes And Automation.

5. $40k Saved In Operational Costs In Less Than A Year 5/4/2020

   An increase in customer satisfaction, PRICELESS.

6. Liongard's Alerts Simplify Audits, Cut Onboarding Time by 50% 5/4/2020

   Healthcare-focused MSP finds tremendous value in Liongard Roar actionable alerts.

7. How MSPs Can Drastically Reduce Backup Storage Capacity Needs 4/23/2020

   A major US hospital group’s internal data security and backup team was responsible for managing backups that fully complied with organization and HIPAA regulations while keeping overhead costs as low as possible. Working in a resource-constrained environment, the team knew they had to manage their backup volume and minimize infrastructure usage. 

8. Saving Six Hours Per Day With Backup Automation 1/29/2020

   HCL is a global technology company with deep expertise and business in a number of industries globally, including rich business offerings in financial services. During one client engagement, the HCL Technologies backup and storage team was assigned to a national bank’s backup environment, performing daily backup performance reviews to isolate failures. The team also was responsible for generating a monthly report to demonstrate adherence to their 99% backup success SLA goal.

9. POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution 9/18/2019

   AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

10. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.