MSP App Notes & Case Studies

1. Saving Six Hours Per Day With Backup Automation 1/29/2020

   HCL is a global technology company with deep expertise and business in a number of industries globally, including rich business offerings in financial services. During one client engagement, the HCL Technologies backup and storage team was assigned to a national bank’s backup environment, performing daily backup performance reviews to isolate failures. The team also was responsible for generating a monthly report to demonstrate adherence to their 99% backup success SLA goal.

2. Managed Security Services Provider (MSSP) Builds Multi-tenant Solution That Scales From Tiny MSPs To Large Enterprises 12/12/2019

   CyFlare is a top 100 global managed security services provider (MSSP) based outside of Rochester, New York. The company wholesales managed security services to small and mid-sized VARs, MSPs and MSSPs, and brings value to its customers by delivering Security Operations Center (SOC) as-a-service functionality that’s comprehensive, cost-effective, and easy to deploy. CyFlare relies on Stellar Cyber’s Starlight solution as the core of its SOC-as-a-service offering.

3. 5iron Implements An Automated, Multi-Tenant Security System To Expand Services 10/23/2019

   5iron is an advanced managed security service provider focused on serving financial institutions. Based in Nashville, Tennessee, the company serves banks and credit unions throughout the United States with a variety of services, including secure e-mail protection, intrusion detection (IDS), security information and event management (SIEM), firewall, as well as advanced endpoint, all managed around the clock from the 5iron security operations center (SOC).

4. inSOC Builds A SOC With New Open-XDR Platform 10/1/2019

   Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

5. inSOC's MSSP Accelerator Program 10/1/2019

   You know you are going to have to expand your cybersecurity offering, but where and how do you start?

6. POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution 9/18/2019

   AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

7. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

   Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

8. UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

   Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

9. How One MSP Uses Automation To Scale And Deliver Exceptional Service 6/24/2019

   eGuard Tech Services was growing, and needed an RMM solution that would allow them to scale their processes as they added new clients.

10. How ConnectWise Manage™ Revolutionized The Way We Work 6/11/2019

    Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.