MSP Case Studies

  1. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

  2. POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients 4/28/2016

    Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.

  3. UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

    Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

  4. How MSPs Can Use Webroot Cyber Resilience Solutions To Get their Time Back 6/3/2021

    Although they didn’t always call themselves a managed service provider, that’s exactly what T-Consulting has been since its inception. According to Vera Tucci, founder and CEO of the Italy-based MSP, it was her mission to give her clients more than a basic hardware/software bundle with a few hours of IT consultation. She knew her clients needed a greater level of service, especially those whose businesses had grown from small family operations into larger companies, and that’s what she built her own business to provide.

  5. SD-WAN In Action: How One MSP Improved Efficiency And Customer Satisfaction 1/26/2021

    The Cloud has fundamentally changed how SMB and mid-sized enterprises think about their internet connection. Internet continuity is now a critical component to daily operations, employee productivity and customer experience. Yet these businesses still suffer daily frustrations like dropped VoIP calls, grainy video conferencing and unresponsive applications— all caused by underperforming internet connectivity. 

  6. ASCII Peers Mean Business 6/5/2015

    A common tagline that is used by The ASCII Group is, ‘Leverage the power of an interactive community’. For the past 30 years, The ASCII Group has celebrated the solution provider and heralded the benefits of working within a community by offering over 70 programs that provide innovative business building strategies and extensive peer networking.

  7. Popular Chicago Eatery Utilizes POS Solution To Streamline Operations, Saving Time And Money 3/24/2014

    As Gino’s East grows and expands, the famous Chicago eatery required a complete, ‘end to end,’ point-of-sale (POS) solution that featured greater functionality and allowed the restaurant to optimize processes.

  8. How York International Uses Workforce Analytics To Improve Productivity 5/3/2021

    As more and more organizations are embracing remote and hybrid work arrangements, new challenges are arising for businesses to help ensure that productivity remains high while avoiding costly employee burnout. The growing category of workforce analytics software, focused around measuring and improving employee productivity and engagement opens up a new opportunity for MSPs to help their clients implement new technologies to gain the visibility they need.

  9. The Workforce Productivity Service Opportunity For MSPs 4/12/2021

    The future of work is rapidly evolving. In the last twelve months, the world has witnessed a seismic shift in the managed services landscape. The hybrid and remote working movement has spurred many companies to adopt flexible operations to support distributed teams, while facing unpredictable economic conditions. As a result, companies large and small are struggling to understand, manage, and optimize worker productivity.

  10. Restaurant POS Can Handle Wave Of Crowds At Jersey Shore 3/21/2018

    Hurricane Sandy. Lightning storms. Flooding. These are the punches that Mother Nature has dealt restaurant managers at the Jersey shore in recent years. Also a challenge for these managers is running a business during the busy summer months. Everything, especially the point of sale system, has to be up and running at top performance during these peak times.