“Since the formation of CMI, we have used Kaseya as the basis of our remote monitoring and management (RMM) capability. Knowing Kaseya is the market leading supplier of RMM solutions made it our first choice and from here our relationship has grown to incorporate the full range of Kaseya IT Complete products over almost 10 years. During this time, we have seen operational efficiencies improve by more than 20 per cent and we now manage more than 5,000 endpoints,” says Ken Roulston, managing director at CMI. Founded in 2009, CMI is one of the UK’s leading IT service providers, delivering a wide range of services including infrastructure design, implementation and support.
With the help of VSA, this Washington, D.C. based service provider takes automation to the next level to create new service offerings and expand business in the enterprise market.
The sheer number of options in choosing a vendor, software and hardware solution or a managed service provider can overwhelm even the savviest of decision makers. The concoction of technical choices is enough to make their head spin. The difficulty lies not only in the fact that there are many solutions and technologies to choose from, but also that once the decision is taken, they feel like they must stand by it for a long time due to the cost of switching and money spent on solutions.
eGuard Tech Services was growing, and needed an RMM solution that would allow them to scale their processes as they added new clients.
Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.
Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas. It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.
Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.
Hurricane Sandy. Lightning storms. Flooding. These are the punches that Mother Nature has dealt restaurant managers at the Jersey shore in recent years. Also a challenge for these managers is running a business during the busy summer months. Everything, especially the point of sale system, has to be up and running at top performance during these peak times.
As a second-generation POS dealer, Delaware Valley Registers, Inc. (DVR) has had to make many adjustments to its business over the years to remain relevant. With the rapid pace of technological change in the retail and restaurant markets, resellers need a strategy to stay ahead of trends and provide their customers with the most powerful, secure, and cutting-edge solutions. For solutions providers who don’t, the result is typically them going out of business.
Today, selling merchant services without any sort of value-add is a recipe for disaster. Those in this business suffer from shrinking margins and high attrition rates when competing on price alone. Some ISOs and agents, however, have adjusted their business model to address these trends.
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