MSP App Notes & Case Studies Documents on MSPinsights

MSP Simplifies Audits And Cuts Onboarding Time By 50% With Actionable Alerts 7/14/2020

5th Gear Technology Concepts’ President Glenn Porter takes a proactive approach to his company, always on the lookout for ways to take his MSP to the next level. Though he had heard of Roar previously and found the concept interesting, he was hesitant to sign on for another tool at the time. It wasn’t until one fateful day when he went digging through countless tickets and documentation looking for an answer to a client’s question and, frustrated he couldn’t find it, finally decided it was time to give Liongard’s automated documentation tool a try.

Town Of Colonie Avoids More Than $400,000 In Ransom Due To Appliances And Backup 6/1/2020

The stories of ransomware attacks have unfortunately become more common, especially among municipalities. But, when the Town of Colonie, in the greater Albany, NY region, became the latest to fall prey to a ransomware attempt, the outcome was different than many others thanks to protection from Carbonite.

MSP Utilizes The Roar Timeline To Prove Value To Their Customers And Save The $13K/Month Relationship 5/16/2020

Doberman Technologies has provided managed services to small business in Lansing, Michigan since 2005 with an emphasis on healthcare. As such, healthcare providers currently make up 75% of Doberman's 60 managed customers. A team of 11 employees manage 2000 devices with a commitment to support the local community and its growth. Their mission is to help their clients achieve their goals through the Doberman team.

MSP Saves $75k With Liongard 5/16/2020

Established in 2001, ES Consulting takes a holistic approach to serving its customers and helping them grow. This includes extensive industry expertise, adherence to best practices, and investing in its infrastructure to automate for greater efficiency. The nationally renowned MSP has been featured on Inc.’s lists of Best Workplaces and Top 5,000 fastest-growing privately held companies, and has become a mainstay on Channel Futures’ MSP 501 annual list of top managed service providers in the world.

Building A World Class Customer Journey 5/4/2020

Managed Service Providers Reveal Their Best Practices For People, Processes And Automation.

$40k Saved In Operational Costs In Less Than A Year 5/4/2020

An increase in customer satisfaction, PRICELESS.

Liongard's Alerts Simplify Audits, Cut Onboarding Time by 50% 5/4/2020

Healthcare-focused MSP finds tremendous value in Liongard Roar actionable alerts.

POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution 9/18/2019

AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware.

MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.