MSP App Notes & Case Studies

  1. 5iron Implements An Automated, Multi-Tenant Security System To Expand Services
    10/23/2019

    5iron is an advanced managed security service provider focused on serving financial institutions. Based in Nashville, Tennessee, the company serves banks and credit unions throughout the United States with a variety of services, including secure e-mail protection, intrusion detection (IDS), security information and event management (SIEM), firewall, as well as advanced endpoint, all managed around the clock from the 5iron security operations center (SOC).

  2. inSOC Builds A SOC With New Open-XDR Platform
    10/1/2019

    Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

  3. POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution
    9/18/2019

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

  4. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution
    9/18/2019

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

  5. UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution
    9/18/2019

    Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

  6. Boost Efficiency And ROI With The Omni MSP Solution Stack
    6/24/2019

    The sheer number of options in choosing a vendor, software and hardware solution or a managed service provider can overwhelm even the savviest of decision makers. The concoction of technical choices is enough to make their head spin. The difficulty lies not only in the fact that there are many solutions and technologies to choose from, but also that once the decision is taken, they feel like they must stand by it for a long time due to the cost of switching and money spent on solutions.

  7. How One MSP Uses Automation To Scale And Deliver Exceptional Service
    6/24/2019

    eGuard Tech Services was growing, and needed an RMM solution that would allow them to scale their processes as they added new clients.

  8. How ConnectWise Manage™ Revolutionized The Way We Work
    6/11/2019

    Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.

  9. How Data Is Driving 30% Growth For Simpatico Systems
    6/11/2019

    Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas. It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.

  10. How A Nationwide VAR Transformed Their Ordering Process And Slashed Processing Times
    5/10/2018

    Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.