Managed Services Insights
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Three Market Conditions Impacting Field Service Costs
7/6/2022
Cost matters—to field technicians and service delivery companies alike. For service leaders, getting work done at an optimal price point is of the utmost importance. But rates are subject to market conditions, and this can be a double-edged sword. Over the past year, technical resource costs in the field services space have risen roughly 10 percent across the board. Specifically, market conditions are impacting field service’s bottom line across three dimensions: travel, labor, and equipment costs.
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Why Is MSP Lead Generation So Broken?
6/20/2022
MSPs are understandably frustrated with all aspects of lead generation. Tired of no results. Frustrated with the people involved. Upset they’ve spent time and money and seem to have little to show for it. Why is this so darn hard?
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Monitoring Microsoft Teams: Two Approaches
6/20/2022
The need for visibility into Microsoft Teams service availability and delivery quality has led to the rise in interest in monitoring Microsoft 365 and Teams services from the user perspective.
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Top 10 Free MSP Tools To Help Grow Your Business
6/16/2022
With so many available tools and solutions for MSPs, it can be hard to know which ones are the right fit for your business. If cost-effectiveness is one of your main priorities when it comes to choosing, here’s a list that can jump-start your search. Behold, a list of the best FREE tools to help you run your MSP business.
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4 Big Reasons Client Projects Crash And Burn On MSPs
6/16/2022
Too many projects taken on by fellow MSPs in our community end in some mixture of disappointment, cost overruns, or downright failure. Yet, after dissecting the root causes of derailment on both my projects and those of fellow MSP owners I’ve talked with, most of these stressful situations could have been managed or outright avoided with some proper course correction.
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Introducing MCPP: Get To Know Microsoft’s New Partner Program
6/14/2022
Beginning in 2010, Microsoft Partner Network (MPN) was where everything happened. It was where Microsoft tracked, measured, and rewarded partners. It also included competencies, advanced learning, incentives, and customer tracking. In March 2022, Microsoft announced a big change: MPN was being decommissioned, and Microsoft Cloud Partner Program (MCPP) would be taking its place. As Microsoft put it, this was an effort to simplify the company’s partner program offering and align to how Microsoft goes to market. So what is MCPP? Let’s take a look.
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Integrating Your PSA Is Easier Than You Think
6/8/2022
One of the first things an MSP does when searching for a new product or analyzing a new solution is to look for vendors who are already integrated with the tools they're utilizing to run their day-to-day business.
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Webroot Managed Detection And Response (MDR) Purpose-Built For MSPs
6/7/2022
The cyber threat landscape keeps evolving at lightning-speed. According to the latest 2022 BrightCloud® Threat Report, small to medium-sized businesses (SMBs) are particularly vulnerable to becoming a victim of a ransomware attack. Cybercriminals also are becoming more selective of the organizations they target. Without human security experts and solutions at their disposable, these businesses remain susceptible to attacks.
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How Next-Gen SIEM Technology Can Increase Operational Efficiency For MSP Customers
6/6/2022
Over the past few years, more and more Managed (Security) Service Providers (MSPs or MSSPs) have begun offering threat detection and response services to their customers. In fact, according to recent research, the managed security services provider market grew between 12 percent and 15 percent annually in 2020 and 2021 (which is nearly twice the CAGR of the overall managed IT services market), due in large part to more service providers offering managed detection and response or extended detection and response services.
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The Iceberg Below The Water Line For Service Providers
6/2/2022
There is a renewed reliance on service providers to augment, or even replace, in-house infrastructure support for data centers. Consolidation and public cloud adoption are changing how organizations are approaching their infrastructure strategies. In fact, according to a 2020 Gartner research report, it’s expected that by 2025 up to 85% of infrastructure strategies will integrate on-premises, colocation, cloud, and edge delivery options. This is up significantly from the 2020 numbers.