Managed Services Insights

31. What You Need To Know About MSP Proposals 8/8/2022

    Preparing an MSP Proposal is a labor-intensive undertaking. Determining what needs to be included can sometimes be daunting. Matt Topper, Director of Security at Gradient MSP, turns to his years of experience working in MSPs to provide some helpful insights.

32. ASCII Insight: MSPs Share Their Thoughts On Expanding Their Client Base 8/3/2022

    In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about servicing clients outside of their geographic area.

33. MSPs: How To Understand NIST And Earn New Business Delivering Security Compliance 8/1/2022

    For MSPs and MSSPs, honing the expertise and tools to provide cybersecurity within the requirements of the U.S. government’s NIST Cybersecurity Framework is an effective path for winning new clients, including those for which NIST regulations don’t technically apply. NIST offers such comprehensive guidance for cybersecurity best practices, processes, and technologies that the framework has become a recognized standard for organizations regardless of their industry. We’ve seen this firsthand, with more prospects asking how our security stack stands up to the NIST guidelines.

34. Debunking The Three Biggest Myths About On-Demand Labor 7/27/2022

    For many service organizations, incorporating on-demand labor into their blended workforce represents a new and unfamiliar way of connecting with skilled technicians. With all new and unfamiliar things, this means that there are a lot of misconceptions about on-demand’s strengths and weaknesses. Let’s address the three biggest myths about on-demand labor and debunk them one by one.

35. The Increasing Cost Of Field Service Delivery 7/25/2022

    Steve Salmon has been EVP of Enterprise and Channel Sales for Field Nation since the end of 2019. He builds, transforms, and leads high-performance sales, presales engineering, solutions marketing, and sales enablement teams around SaaS and XaaS products and services. Steve recently took a break from his never-ending mission of refining and improving value-based selling approaches for better customer outcomes and sales results to answer some of our questions.

36. MSP Secrets To Retain Long-Term Clients 7/11/2022

    Managed service providers (MSPs) often struggle to be successful or to even stay afloat when they focus too much on acquiring new customers and not enough on keeping the clients they have. They fail to understand that the longer their client relationships last, the more profitable they become. It’s a no-brainer from a cost perspective as well since acquiring a new client costs seven to 10 times more than retaining an existing client through contract renewal. The best way to solve this dilemma is by placing equal emphasis on each stage of the five-stage managed services lifecycle.

37. Take Control Of Your Azure AD Environments 7/11/2022

    Microsoft Windows Azure Active Directory (Windows Azure AD or Azure AD) is a cloud service that provides administrators with the ability to manage end-user identities and access privileges. Its services include core directory, access management and identity protection. Azure AD lets IT admins control access to applications and app resources, based on business requirements. Keeping up with all the information and documents can be a Herculean task.
     

38. Three Market Conditions Impacting Field Service Costs 7/6/2022

    Cost matters—to field technicians and service delivery companies alike. For service leaders, getting work done at an optimal price point is of the utmost importance. But rates are subject to market conditions, and this can be a double-edged sword. Over the past year, technical resource costs in the field services space have risen roughly 10 percent across the board. Specifically, market conditions are impacting field service’s bottom line across three dimensions: travel, labor, and equipment costs.

39. Why Is MSP Lead Generation So Broken? 6/20/2022

    MSPs are understandably frustrated with all aspects of lead generation. Tired of no results. Frustrated with the people involved. Upset they’ve spent time and money and seem to have little to show for it. Why is this so darn hard?

40. Monitoring Microsoft Teams: Two Approaches 6/20/2022

    The need for visibility into Microsoft Teams service availability and delivery quality has led to the rise in interest in monitoring Microsoft 365 and Teams services from the user perspective.