Guest Contributors

  1. How To Structure Risk Assessments

    What should a risk assessment look like? Risk assessments are a critical part of risk management. After all, you can’t manage what you don’t know about. What should a risk assessment look like? But there’s a lot of different ways to structure a risk assessment, but at the end of the day some methods deliver more value than others. In this second part of our series of risk management, I Thought You Were Taking Care of That, we discuss how to structure risk assessments so that you can get the most value possible from them.

  2. Becoming Services-Led: The Secret To Outperforming The Competition By 3x

    What if you could triple your bottom-line profit? Sounds too good to be true, right? I thought so too, honestly, but it’s not. Some service-led partners are already outperforming their peers by 3x. What’s their secret? I sat down with Paul Dippell, CEO of Service Leadership, Inc., for a look into the performance and methods of these high-performing companies.

  3. How To Outsell Changes In Technology And Consumer Behavior

    Years ago, business owners sought resellers who could provide technologies to streamline operations. Today, business owners need more from resellers than just technology. So, what can resellers do to stand out while staying ahead of changes in technology and consumer behavior?

  4. The MSP Business Is Changing. Are You Ready?

    What does it mean to be a successful MSP? In the current landscape, there’s really no final destination for this. The MSP business as a whole is in a constant state of change – of evolution. What once made an MSP profitable, is no longer sufficient. Rather than reaching a final destination, success for MSPs is now characterized by their ability to keep up with the change, or better yet, stay ahead of it. So what can you do to ensure your MSP is in a good position to adapt to these changes? We put together some thoughts.

  5. API For Beginners - Terminology You Should Know

    So you want to reap the benefits of automation, but don’t have the expertise to leverage an API. We’re here to tell you that it’s easier than you think.

  6. Payments, POS, Security, And Cloud-Based Services Resellers: Who Is Your Competition?

    To thrive in the new rapidly changing landscape, resellers should take a hard look in the mirror and ask two questions: Who is my competition? and What can I do to succeed in a rapidly evolving industry?

  7. 5 Tips For Moving From Break-Fix To MSP

    Moving from break-fix to managed services can seem overwhelming at first. However, once you dig in, you’ll find the work is well worth it. Managed service provider (MSPs) build steadier recurring revenue from clients than their break-fix counterparts.

  8. How MSPs Can Build Recurring Revenue

    MSP leaders often spent a good part of their careers working as a VAR and in the systems integration business, where revenue often comes in large but sporadic doses. Transitioning to a recurring-revenue MSP model can be tough for these people since monthly services income can feel more like a trickle than a fire hose—and it can create pretty painful cash-flow challenges.

  9. The Importance Of Network Documentation

    You can’t effectively manage your clients’ IT infrastructure if you don’t have access to up-to-date information on it. Yet, many MSPs are falling into this trap; attempting to manage their clients’ networks with outdated or incomplete documentation, which is riddled with blind spots and prone to inaccuracies.

  10. The Impact Of Brexit On MSPs

    Last year’s GDPR implementation was fun, wasn’t it? If you’re in the UK, you went through all of that, not really knowing how long that rule would apply to your business. At the time of writing, you still don’t really know, because the status of Brexit is uncertain. While we here at IT Glue cannot force the politicians to remove this uncertainty altogether, we can provide some advice as to what the issues are going to be for you, especially in light of a no-deal Brexit. The way we see it, a no-deal Brexit will impact MSPs in four key ways.