Guest Contributors

31. 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations 5/21/2021

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

32. Navigating The New $28.6B Restaurant Revitalization Fund 5/21/2021

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

33. MSP Client Lifecycle For IT Assessments, Part 2: Onboarding 5/19/2021

    In our first managed services client lifecycle segment, we covered acquisitions and how Network Detective can help MSPs bust through the break-point. Next up, we’re discussing onboarding. You got your foot in the door, made your pitch, and landed the contract. Now you’ve got the onboarding. This gets your client set up with your essential tools – monitoring, patch management, centralized anti-virus, updates to the firewall…

34. Small Businesses Are At Big Risk For Cyberattacks 5/19/2021

    There’s no shortage of studies and statistics about cyber crime. And while the numbers don’t always align perfectly from one report to another, and from one cohort to another, the specific numbers almost don’t matter. Just because cyberattacks declined for one report cycle duration doesn’t guarantee they won’t rise again. Cyber trends ebb and flow, and hackers will persistently seek easy prey… 

35. 2021 Webroot BrightCloud Threat Report 5/18/2021

    “Zoom parties.” Before 2020 happened, if you’d told me that Zoom parties would become one of the most exciting events on my social calendar, I’d never have believed it. Yet here we are, with much of the world having been in varying states of social restriction or lockdown for over a year.

36. Using Productivity Measurement To Drive Operational Efficiency 5/12/2021

    Let’s face it: change is challenging. Employers went through a rapid change management process last year when the COVID-19 pandemic forced much of the professional world to work from home. Many companies have implemented productivity management and measurement software to help ensure that expectations are still being met with the shift to remote work. But companies can and should elevate their use of these tools to improve operational efficiency.

37. 2021 Global MSP Benchmark Report 5/11/2021

    This year’s report comes at a time when the world is still reeling from the impact of the COVID-19 pandemic. Although the MSP industry fared better compared to others, the big question is, has everything reverted to pre-COVID trends? Find out this and much more from our survey results.

38. Proactive Measures For The Next Pandemic 5/11/2021

    The past year has clearly shown us the extent to which a pandemic can impact us, both from a personal as well as a business perspective. If anything, it has certainly taught us that we must take proactive measures to minimize the impact should another pandemic hit.

39. The HR Manager’s Guide To Hiring IT Pros 5/10/2021

    Over the past decade, there have been dramatic changes in the use of technology within businesses. For many years, technology was primarily a tactical endeavor, with IT infrastructure and applications supporting the main activities of the organization. Now, technology has strategic importance, with companies being more proactive in leveraging technology to meet business objectives. This has a significant impact in the way that companies view technology investments and hiring.

40. Top Considerations Before Implementing AI 5/10/2021

    Artificial Intelligence (AI) is poised to transform many industries in the coming years, including augmenting human intelligence, powering automation, enabling optimization, offering decision support, paving the way for hyper-personalization and making possible natural interfaces to many business applications. Companies are actively exploring, experimenting and deploying AI-infused solutions in their business processes. Chatbots in customer support scenarios, doctors' assistants in hospitals, legal research assistants in the legal domain, marketing manager assistants in marketing, and face detection applications in the security domain are some early use cases of AI in enterprise.