Guest Contributors

  1. Remote Access: What You Should Know

    In the prehistoric age of computers, when they took up entire rooms in tall buildings, remote support was just a twinkle in the eyes of early engineers. Fast-forward several decades to the 1980s and the advent of the World Wide Web and voila! Remotely servicing machines was no longer a wishful thought, but an actual possibility.

  2. How To Determine The Best Customers For Your Business

    Not all customers are created equal. And as a managed service provider (MSP), it’s important to determine which of your customers are best for business. We’re here to walk you through identifying these customers, what they mean to your success, and how the ‘not-so-great’ customers can cost you in lost revenue.

  3. How To Price Your Services To Maximize Profitability

    Pricing is everything to your business. But figuring out what to charge for your services can be tricky. Charge too much and businesses won’t want to work with you. Charge too little, and you won’t be able to cover your costs. Finding that right price will help you sell your services better, bring in more profit, and give your customers the value they expect. So, what do you need to know to ensure your price is right?

  4. Best Practices For Escalating Tickets

    You’re in the business to offer exceptional service and help your clients operate smoothly. Effectively managing every ticket for every client issue can be time consuming and tough—especially without the proper best practices in place to help.

  5. Transitioning From Break-Fix To Managed Services - Sales & Marketing

    Transitioning from the break-fix business model to managed services might feel like an entirely different ball game. That’s because it likely is. But now that you have the right MSP mindset in place, it’s time to address the sales and marketing components. For managed service providers (MSPs), having a sales and marketing strategy isn’t optional. It’s critical. Both your sales and marketing help build brand awareness, facilitate long-term customer relationships, and drive growth in your business. Let’s take a deeper look.

  6. Tidying Up Your IT Documentation

    Does your documentation spark joy? It might, but we’re not going to get quite that deep into Marie Kondo’s latest Netflix series. We will, however, suggest that while Tidying Up With Marie Kondo has lead many to head straight to cleaning out their closets, it might be time that you went through your documentation.

  7. How To Get Buy-In From Senior Management

    In your MSP, are the people who sign off on a new piece of software the same people who actually use the software on a day-to-day basis? On many teams, it’s the technical staff who have their ears to the ground and make a point to keep themselves up to date on the latest and greatest tech. So what do you do when you’ve found the perfect solution to your woes, and you need to get senior management or ownership to sign off on it? We’ve taken a look at this exact situation and found a few different strategies that have proven to be effective.

  8. From Break-Fix To MSP

    Gone are the days of simply fixing your clients’ tech and waiting for the next frantic phone call. Organizations today are entirely dependent on technology, so your clients can’t afford even a hint of downtime. For many businesses, this means that the break-fix model is no longer a viable solution for providing the necessary level of consistency and reliability customers need. Managed service providers (MSPs), on the other hand, are all about that consistency.

  9. 2019 Trends & What To Know About UC This Year

    Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is unified communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into a centralized, cohesive platform. 

  10. The Integration That Makes Procurement Simple

    Most technology professionals don’t usually jump for joy when they hear procurement. In reality, it’s a task most struggle with. When the products you use can’t define a solid and efficient procurement process, it can heavily impact your bottom line—and your sanity.