Guest Contributors

  1. Three Simple Ways To Succeed As An MSP
    9/23/2019

    With technology evolving so fast and new digital business models popping up everywhere, it’s easy for an MSP to get distracted or worse, derailed. As technology evolves, the market changes, and customers adjust their mindsets to these changes—meaning MSPs need to evolve their market positions and their businesses too.

  2. Understand The Language Of Cybersecurity
    9/19/2019

    When you get started working around cybersecurity, it can sound like people are speaking a foreign language. Like most of the IT industry, cybersecurity has a language of its own. We’ve all become familiar with the basic security terms and aspects when we secure our personal data and information, but when you go deeper into the rabbit hole, the more technical things can get.

  3. Why You Shouldn’t Share Security Risk
    9/19/2019

    There are some things in life that would be unfathomable to share. Your toothbrush, for example. We need to adopt the same clear distinction with cybersecurity risk ownership as we do with our toothbrush. You value sharing as a good characteristic. However, even if you live with other people, everyone in your household still has their own toothbrush. It’s very clear which toothbrush is yours and which toothbrush is your partner’s/spouse’s or your children’s.

  4. The Link Between GDPR And The Dark Web
    9/12/2019

    Designed to protect the data security and privacy of EU citizens, the GDPR was introduced as a replacement to the Data Protection Directive of 1995. As an overview, the regulations empower consumers with greater ownership over their personal information; highlights including the “right to be forgotten”, a fortified consent process, and more stringent breach notification protocol requirements. Aside from expanding the definition of “data processing” to include collection, retention, deletion, breaches, and disclosures of personal data, the penalties associated with infractions are no laughing matter. Since its implementation, multinational corporations have seen fines amounting to $23M. Or even worse, 4% of global revenue.

  5. 6 Ways To Differentiate Your MSP
    9/5/2019

    Based on the IT Glue Global 2019 Benchmark Survey, increased competition and downward price pressure are two major issues currently faced by MSPs. When you think about it, these are to be expected in a rapidly growing market with relatively low barriers to entry. More service providers enter the market, and prospective clients compare their many options. Since the suite of services offered between MSPs are generally undifferentiated (commoditized), the most salient variable when choosing a service provider becomes price.

  6. I Don’t Know Any of My Passwords, And That’s Awesome
    9/5/2019

    I don’t know any of my passwords. I’m okay with this. I don’t need to know them. I don’t want to know them. I don’t use the same password twenty times over, and I don’t have a little notebook with passwords in it sitting in my desk drawer, either. I just don’t know any of my passwords.

  7. The #1 Thing You Can Do Right Now To Increase Profits
    8/21/2019

    IT Glue’s 2019 Global MSP Benchmark Report is jam packed with insights, but as with any research, there are always points where you want to dig a little bit deeper. The purpose of the Report is to determine what the key success factors genuinely are in the MSP space—what matters and what doesn’t—according to hard data. Based on this, it’s pretty clear what one of the fastest ways to move the needle on your revenue and profit growth is: eliminate churn.

  8. Strategic Network Planning
    8/21/2019

    Visibility is everything in strategic planning. If you don’t know where you are today, how will you chart a course for your objectives? By automating network discovery, documentation and diagramming, Network Glue gives you unprecedented visibility into all of your clients’ networks. The benefits to your service desk and on-site technicians should be obvious, but there are also downstream benefits from improving your strategic network planning.

  9. Using Pay-At-The-Table Technology To Win Business
    8/20/2019

    Between the limited implementations available and the high cost, adding a tableside device to their ecosystem provided more problems than solutions for resellers. However, recent changes in the industry have allowed this technology to increase sales and augment the considerable value resellers can already provide. 

  10. SMBs And Cybersecurity In 2019: The Shift From Complacent To Critical
    8/19/2019

    As more SMBs realize they are no longer able to fly under the proverbial cyberattack radar, there’s a big opportunity for managed service providers (MSPs) at several levels to get in on offering security services.