Guest Contributors

  1. Policies And Beliefs Don’t Equal Facts 7/9/2021

    I hear that time and again yet it is never true. We always find legally-protected data including Personally Identifiable Information (PII) and Protected Health Information (PHI), and business-sensitive data like payroll information, hiding on desktops and laptops that often aren’t encrypted. Worse, the users don’t know it is there, and IT believes users are storing data on servers so they don’t look either.

  2. Field Intelligence: Drastic Shifts In Technology Spending Lead To New Service Opportunities 7/7/2021

    As the world begins to open back up, companies across every industry are adjusting to a post-COVID reality and capitalizing on shifts in technology and consumer behavior.

  3. Rethinking Utilization: It’s Time To Embrace Revenue Per Day As Your Core KPI 7/7/2021

    For many service delivery leaders, utilization metrics provide clarity and peace of mind when it comes to the on-the-ground efficiency of their service offerings. But while utilization is an important KPI, it is too often treated as a primary field service success metric that directly reflects profitability.

  4. The Business Case For On-Demand Labor 7/7/2021

    Service providers have been under intense pressure for years. Revenue and margins have been falling, while COGS and OpEx have been going up. Desperate for relief, service leaders turned down bids, said goodbye to unprofitable customers, and reduced their footprint in order to survive. And this was before COVID-19 came into the picture.

  5. Compliance: Data Privacy Best Practices 7/6/2021

    A well-developed and well-implemented compliance program can help companies adhere to data laws and regulations concerning their business operations. Most importantly, it helps you protect your critical data and avoid pitfalls related to compliance penalties and hefty fines. When implementing your data privacy policy, make sure you follow a zero-trust approach, which limits access to only those with the right credentials.

  6. How To Develop Your Compliance Program 6/30/2021

    When it comes to compliance, a one-size-fits-all solution for business organizations doesn’t exist. Due to this lack of uniformity, developing a compliance program can be a little tricky. However, there are some simple measures you can take to help you establish a successful compliance program. Remember, compliance isn’t just about adhering to a set of guidelines. Staying compliant helps you secure your company against unforeseen threats and the risks associated with fines and penalties.

  7. Why Compliance Matters: Opportunities And Challenges 6/30/2021

    Compliance is a lot more than just adhering to government rules and regulations. It indicates an organization’s commitment to protecting its customers’ personal data and upholding business values. The role of IT in maintaining an organization’s network and protecting critical data is vital in the business world. That’s why it is no longer sufficient for IT professionals to simply have a functionary level of data security and compliance knowledge.

  8. Compliance 101: The Future Of Security And Compliance 6/30/2021

    The business world is witnessing a major transformation right now. The COVID-19 pandemic has completely changed the way businesses operate and it is still too early to predict how many of them will return full-time to office-based operations. This massive change brings new challenges in the form of threats to data security, compliance adherence, productivity loss and more.

  9. How To Talk To Your Clients About Cyber Security 6/28/2021

    Many MSPs find their smaller clients reluctant to invest their meager IT budgets in formidable cybersecurity. Although reports of cyber breaches seem to perpetually spread through the internet like dandelions, many clients are still resistant to paying for comprehensive security. It can be a challenge to get them to consider more than the basics. It’s all too common to hear clients say they’re “too small” to be at risk. So, how do you conquer this?

  10. MSP Client Lifecycle For IT Assessments, Part 3: Optimization 6/28/2021

    Once you’ve secured a client and have everything set up with your services, it’s time for fine-tuning and maximization. You must be certain that there are no unknown systems on the network that someone else is managing . . . and that your techs are doing all they should. Optimize the environment to reduce your support costs and increase the customer uptime and productivity.