Guest Contributors

  1. Shoring Up Your Network And Security Policies: Least Privilege Models 5/25/2020

    Why do so many businesses allow unfettered access to their networks? You’d be shocked by how often it happens. The truth is: your employees don’t need unrestricted access to all parts of our business. This is why the Principle of Least Privilege (POLP) is one of the most important, if overlooked, aspects of a data security plan.

  2. 5 Ways To Improve Business Cyber-Resilience 5/21/2020

    Cyber-security is a lot like military strategy. Both involve a battle of wills between adversaries that includes the use of force. It’s no wonder why cyber-security practices often borrow from military tactics.

  3. Cloud Storage vs. Cloud Backup 5/21/2020

    With more employees working from home due to the coronavirus pandemic, a lot of people are trying to figure out how to protect the files they’re working on outside the office. Some are stuck between “cloud storage” services and “cloud backup.” While many confuse the two, there are important differences.

  4. 6 Pillars Of A Confident Integration Strategy 5/18/2020

    Market upsets and regional disasters are, unfortunately, inevitable. The ongoing COVID-19 pandemic is one of the worst black swan events that global trade has experienced in recent memory. Manufacturers, retailers (both brick-and-mortar and e-commerce), logistics companies, and businesses across a host of industries depend on a global network of partners and suppliers. These organizations are currently being forced to hastily integrate new trading partners, move data between applications to accommodate new transactions, as well as expand operations to drive revenue and marketplace channels.

  5. Healthcare Cyber Threats That Should Keep You Up At Night 5/18/2020

    In my previous blog post, Why Healthcare Organizations are Easy Targets for Cybercrime, I discussed various reasons that hospitals and healthcare organizations make desirable and lucrative targets for hackers. In this second installment, I’ll go over how criminals are attacking these organizations, the methods they use, and also what needs to be done to begin to address this dangerous threat.

  6. MSP Insider's Guide To An Exceptional Customer Journey - Part 4: Superior Account Management 5/16/2020

    The final stage of the customer journey, account management, should be never-ending. Providing outstanding service and support will differentiate you from the pack, but proactively adding value to each of your accounts will keep your customers coming back to your services time after time.

  7. MSP Insider's Guide To An Exceptional Customer Journey - Part 3: Stellar Service & Support 5/16/2020

    You’ve made the sale and onboarded your new customer; now it’s time to get to the long-term work. MSPs may appear to be in the IT business, but in reality, they’re in the business of customer service. Realizing and embracing this perspective and focusing on providing stellar service and support will set your team apart from the pack.

  8. MSP Insider's Guide To An Exceptional Customer Journey - Part 2: Optimizing Onboarding 5/16/2020

    With the sales process successfully complete, your new customer is probably excited to see your expertise in action. Successful and accurate onboarding is critical, so now is the time to double down on delivering a positive experience.

  9. MSP Insiders' Guide To An Exceptional Customer Journey - Part 1: Making The Sale 5/16/2020

    The customer journey as we see it begins during the sales process, before you can truly call someone your customer. Not only can a positive experience during this phase earn or lose you the business, it can also set the tone for the entire client-provider relationship. Start off on the right foot with proven MSP best practices for sales.

  10. Embrace Automation To Elevate Your Team 5/16/2020

    Time spent on office minutia means you’re not out innovating and growing your business. Plus, you’re likely not enjoying all the fringe benefits of owning your own business. If you find yourself constantly hovering around the office, caught up in helping your employees take care of cumbersome day-to-day issues, it’s time to set aside the time to focus on automating.