As an IT professional, you’re playing the part of both a detective and a doctor on a daily basis. Whether you’re developing an IT environment from the ground up, or walking into one set up by your predecessor, there’s a discovery process involved. In the case of the latter, the challenge might be figuring out what backwards logic resulted in the convoluted web of workstations and servers. The only way you’ll be able to troubleshoot issues, or optimize an IT environment, is by having a complete and accurate understanding of its individual components and how everything fits together. Having the agility to remedy issues quickly, or reconfigure things to meet changing business needs relies on this understanding.