There are a variety of reasons moving to the cloud could be right for your business. If you’re hesitant about stepping away from your self-hosted remote support software, here are a few more things you should consider.
It’s a fact that even companies with the best products and services can struggle to find a winning formula for growth in the marketplace. And with upstarts introducing competitive products of their own every day, it's more critical than ever that your company stand out from the crowd. But are you?
Let’s start by taking the subject at face value. Quarterly business reviews (QBRs) offer valuable face-to-face time with clients, and that plays an important role in relationship and retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value. Tell them how many updates you’ve pushed, bugs you’ve squashed, threats you disarmed, and so forth. Here are a few pointers for making a QBR productive and profitable.
The hottest word in IT is automation. More and more companies are using automated technology to speed up repetitive tasks, improve consistency and efficiency, and free up employees’ time. But what exactly is IT automation, and is it worth making changes so you can include it in your IT department or company? By looking at all the facts, options, and benefits, you can make an informed decision and maximize the potential of IT automation for your team.
Remote support tools play a principal role in running efficient help desks of all sizes. Whether the objective is to support mobile workforces, large groups of unattended machines, or one-off support requests from end users, they ensure that customer satisfaction stays high by allowing technology solution providers (TSPs) to deliver immediate support wherever or wherever it’s needed.
To provide excellent service, your help desk must be a well-oiled machine. Everyone should have his or her marching orders, because without assigned tasks and order, you risk having multiple techs work on the same task, or some tasks sitting dormant until a customer complains.
There are a lot of PSA software choices on the market, and it may be confusing to know how to narrow your options and determine which is best for your company. If you’re considering purchasing your first PSA or switching your current PSA, here are the top things to keep in mind.
The less stress, the more success. It’s that simple, and yet statistics show it’s also incredibly difficult for businesses to achieve. The American Institute of Stress reports that job stress is the biggest source of stress for Americans, and outcomes include heart attack, hypertension and worse. 90% of Americans report some stress on the job, and 40% report extreme stress. On the other side of the border, one in four Canadians cite stress as the reason for leaving their job. If you run a business, managing stress matters.
Today’s managed services practices are using increasing levels of automation to succeed. Whether it’s remote monitoring and management (RMM), professional services automation (PSA), or something else, automation allows the MSP to deliver consistent, efficient services at a predictable price for customers.
MSPs looking for a way in with CIOs should use integration opportunities as a conversation starter. Simply put, integration is one of the CIO’s biggest headaches: as businesses increase their cloud investments and move forward with digital transformation efforts, they are finding that getting everything to work together is a massive undertaking.
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