Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is unified communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into a centralized, cohesive platform.
Most technology professionals don’t usually jump for joy when they hear procurement. In reality, it’s a task most struggle with. When the products you use can’t define a solid and efficient procurement process, it can heavily impact your bottom line—and your sanity.
Patch management is one of the biggest concerns of IT service providers and their clients. As more vulnerabilities are discovered, patch management begins to feel like a full-time job—especially in larger environments. Developing a patch management strategy can make the practice of updating your clients’ machines a whole lot easier.
To ensure business and service profitability, it’s important to have a strong sales strategy in place, as well as an established way to create healthy margins. If you’re considering adding a cloud solutions offering to your existing services, or already offer cloud services and want to increase profitability, here are a few tips for cloud service providers (CSPs) to find success.
As a managed service provider (MSP), you want to provide proactive, comprehensive client endpoint management. But with limited resources, that can be nearly impossible. Constantly monitoring each server, laptop, tablet, and other wireless devices may take more resources than your team has available—holding you back from delivering the exceptional service you know you’re capable of.
To handle the deluge of daily tasks, your internal IT team needs to run like a well-oiled machine. From managing security and ticket flow to conducting routine maintenance and proactive monitoring, your team requires expert efficiency to stay at the top of their game.
When you think of IT automation, some of the biggest benefits that come to mind are efficiency and increased productivity. Automation can certainly help companies do more with less by introducing smart workflows and removing redundant tasks. Automation also increases the visibility of what’s happening in your daily operations, which frees up even more time to focus on critical business matters.
Any security leader must be able to provide a standard for due care and help to build a comprehensive security program that is good for the entire business. This is no easy feat. With increased threats and security breaches becoming more sophisticated and pressured to be compliant, it comes as no surprise that security is today’s top buzzword. With all the security buzz on the minds of business leaders, we see an increase in demand for security initiatives.
Unified Communications (UC) is fundamentally transforming the way businesses communicate and collaborate. By 2023, the UC market will be a nearly $100 billion market annually, according to a January 2017 study published by Global Market Insights, due largely to the ability for UC to “improve operational efficiency and reduce costs.” Cost efficiencies, automated updates, on-demand scalability, pay-per-instance flexibility and reductions in travel burdens all contribute to surging demand for UC. Hosted UC solutions, in particular, are winning fans across all industries and segments because of their ability to empower the 21st Century workforce with flexibility across both time (shifts, access to work tools after hours, etc.) and space (mobile and remote workers, etc.).
Guess what? Your non-technical employees love saving time too. The problem of time waste is unfortunately not just limited to solving tickets; it’s everywhere. It’s in marketing, sales, human resources, finance – the list go on. What’s the solution? The same solution you’ve gotten your techs on board with. Documentation. Here’s why.
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