Guest Contributors

1. Carbonite Endpoint Encryption: An In-Depth Look At The Encryption Technology Behind Our Premium Endpoint Backup Solution 5/4/2020

   As one of our core pillars, addressing the end-to-end security and privacy of data is a primary requirement of Carbonite Endpoint. By utilizing our automated key management and encryption technology in conjunction with our unique data deduplication, both efficiency of data deduplication and security of data can be accomplished. This document describes the end-to-end encryption process and encryption key life cycle management.

2. The MSP's Guide To Field Service 9/27/2019

   Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.

3. Online Marketing Strategies MSPs Can Use For Lead Generation 9/23/2019

   There was a time when companies would put out advertising and reward their customers for referrals and that was enough to bring in new leads. This is no longer the case. In today’s online world, the business landscape is highly competitive. To stay ahead of the game, businesses, including Managed Service Providers (MSPs), are required to continuously generate new leads in order to grow and stay ahead of the competition.

4. How Resellers Can Use Data To Help Clients Acquire And Retain Customers 3/5/2020

   As a reseller, you have the unique opportunity to help clients identify opportunities to collect data and implement strategies to increase both your and your client’s revenue.

5. Prepping For Disaster: How To Make Sure You’re Prepared For Whatever The Earth Throws At You 9/30/2020

   Everyday we seem to read news of a disaster, natural or otherwise, affecting an area or the world. Wildfires and hurricanes in the US, tsunamis and earthquakes in Asia, and heat waves in Europe threaten the lives and livelihoods of people all over the world. Not to mention, the pandemic the world is still currently experiencing. From power outages to the complete loss of infrastructure, being prepared to be without has returned to the forefront of many people’s minds.

6. 3 Reasons MSPs Are Moving To A Multi-Cloud Sales Strategy 5/8/2018

   It may be easier in the short-term for an MSP to standardize on one cloud provider, but a multi-cloud sales strategy is the more lucrative option in the long run.

7. The MSP’s Guide To The Business Of Backup As A Service 10/16/2018

   Providing Backup-as-a-Service is much more than just making backups and charging a monthly fee. For the MSP not offering it today, the jump to providing BaaS is as large as was going from break/fix to RMM: there are a lot of technical and business details to address before you start. 

8. IT Documentation Best Practices 6/4/2018

   How do you ensure your documentation is as valuable as it can be? Great question. We’ve told you the reasons why documentation is so important, and how to go about building your documentation, but as you continue your journey with documentation we wanted to bring you a list of the best practices to keep in mind. Following these tips will ensure you are always documenting in the most efficient way, saving you the most time and providing you the most value.

9. The MSP Business Is Changing. Are You Ready? 6/3/2019

   What does it mean to be a successful MSP? In the current landscape, there’s really no final destination for this. The MSP business as a whole is in a constant state of change – of evolution. What once made an MSP profitable, is no longer sufficient. Rather than reaching a final destination, success for MSPs is now characterized by their ability to keep up with the change, or better yet, stay ahead of it. So what can you do to ensure your MSP is in a good position to adapt to these changes? We put together some thoughts.

10. Blockchain Brings Opportunity For Channel—But Challenges Too 6/17/2019

    There are plenty of reasons for solution providers to get excited about blockchain, but there’s also a lot to do before most can develop successful practices, according to members of CompTIA’s Blockchain Advisory Council. Blockchain, most notably associated with cryptocurrencies such as Bitcoin, uses an open, distributed ledger of data that permanently records transactions through cryptography, timestamps and transactional data—all meant to prevent alteration of the data. But that’s just scratching the surface, according to Jim Gitney, CEO of Group50, an Upland, Calif.-based solution provider and co-chair of CompTIA’s Blockchain Advisory Council.