Documentation is a critical but often overlooked source of competitive advantage. When you have good documentation practices in place, that means you’ve documented the ins and outs of your clients’ organizations, and you have all the proof of your processes. So when it comes time to sit down with your clients for the quarterly business review (QBR), your documentation has everything you need in order to deliver productive, transparent, and insightful conversations that strengthen your customer relationships.
IT Glue’s 2019 Global MSP Benchmark Survey is well underway. If you haven’t filled it out yet, we encourage you to do so now. Simply by completing the survey, you will have the chance to win some fantastic prizes including $1000 Amazon gift cards. Plus, you’ll get business intelligence you can actually use when we provide you with an exclusive copy of this year’s MSP Benchmark Report, before your competitors get to see it.
Gone are the days of simply fixing your clients’ tech and waiting for the next frantic phone call. With the state of technology today, your clients can’t afford even a hint of downtime. For many businesses, this means that the break-fix model is no longer a viable solution for providing the necessary level of consistency and reliability customers need. Managed service providers (MSPs), on the other hand, are all about that consistency.
Transitioning from the break-fix business model to managed services might feel like an entirely different ball game. That’s because it likely is. But now that you have the right MSP mindset in place, it’s time to address the sales and marketing components. For managed service providers (MSPs), having a sales and marketing strategy isn’t optional. It’s critical. Both your sales and marketing help build brand awareness, facilitate long-term customer relationships, and drive growth in your business. Let’s take a deeper look.
Pretty much all segments of the IT service industry are growing, and projected to continue to do so for the next several years. When things are going well, it can be tough to convince yourself to go through the trouble of shifting your business model. But if you’re doing a lot of break-fix, it might be time to explore a transition to managed services. Here’s why.
The biggest shift in the transition from the break-fix business model to managed service provider (MSP), comes down to your pricing and operations. In other words, how much are you going to charge for your services, and how are you actually going to operate in order to provide these services. Consider the following.
Despite the rise of managed service providers (MSPs), many IT companies still operate on a break/fix model. But the proactive managed services model is far easier and more cost-effective—and helps you provide a much stronger level of service to your clients. If you’re still providing services on a break/fix basis, a remote monitoring and management (RMM) tool can help you make the transition to managed services.
When you evaluate the health and success of your business, there are several KPIs to measure. Are you tracking your tech utilization? Are you evaluating your overhead costs? Are you leveraging automation as much as possible?
In the prehistoric age of computers, when they took up entire rooms in tall buildings, remote support was just a twinkle in the eyes of early engineers. Fast-forward several decades to the 1980s and the advent of the World Wide Web and voila! Remotely servicing machines was no longer a wishful thought, but an actual possibility.
|
|
|
|
|
|
|
|
|