Documentation is the unsung hero of IT operations. It’s not sexy, but it touches everything that an IT tech does. MSPs that have upgraded from the world of word docs and wikis are unanimous and enthusiastic about the power of MSP documentation. But not all documentation solutions are created equal. So what are the key things you need to look for in a documentation platform to help maximize the value it provides for your MSP.
The mark of a superior documentation platform is one that establishes deep integrations with other tools in your tech stack. Seamless orchestration between the functions of each tool needs to take place, and your documentation manager should be the missing link that conducts this. If your documentation platform doesn’t support this level of integration, you’ll soon find that pain points are exacerbated and new issues arise.
Time for some cold hard truth about security, folks. Around this time last year, the Department of Homeland Security issued a warning that hackers were increasingly targeting managed service providers (MSPs) to launch ransomware attacks across end-customer systems. The Australian government echoed these concerns, noting that the trend is global in nature. Since then, we’ve seen high-priced ransomware attacks executed, following the pathway of moving from the MSPs system across to their client’s, crippling end user organizations.
Ever had a vendor reach out to your client as a contract was expiring, trying to get the business for themselves, cutting you out in the process? As an MSP, you’re often the intermediary between a vendor and the end client—a necessary role that’s beneficial to all parties. You have the relationships and the capacity to implement the vendor’s product and ensure ongoing satisfaction. It’s a symbiotic relationship that benefits all, but sometimes the vendor can’t resist the temptation to sidestep your MSP and go directly to the client, thereby capturing the margin that you once claimed. There’s no value in pointing the finger at vendors that do this or sitting around venting, so what can you do?
It’s a scenario we see far too often: all of a company’s data is stored and managed on a single server. It’s protected by a backup server, sure, but even that is kept on the same domain as everything else. One day, the domain is hit by ransomware that not only shuts down the servers, but also corrupts backup data. So, what then?
A Remote Monitoring and Management (RMM) system is essential for routine maintenance. Unfortunately, it won’t do the entire job by itself. MSPs need a similar tool to efficiently handle time-intensive on-site projects.
As your MSP business grows, the number of moving parts increases almost exponentially. Managing a blended workforce, delivering reliable remote monitoring services, and coordinating on-site projects all become more complex. Without the right tools, you may be spending far too much time putting out fires. SaaS platforms enable MSPs of all sizes to automate many essential day-to-day operations and stay focused on the big picture. In this guide, we’ll explore three types of software every MSP should have.
Finding qualified IT technicians in this competitive labor market can be a challenge. It’s even harder when you need to fill skill gaps and satisfy complex job requirements under intense deadline pressure. This guide will explore ways to reach more job seekers and engage the right candidates for your team.
Transactional vs. consultative selling is somewhat of a buzz phrase in the industry, but what does it really mean? How can you implement consultative selling, and what will it mean for your organization?
Subscription-based services are growing in popularity, and the IT industry is certainly no exception. With the managed services provider (MSP) market projected to be worth $282 billion by 2023, you’re not alone if you’ve been contemplating jumping on the subscription or managed-service bandwagon.
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