Guest Contributors

1. How To Help Your Clients Get Insights Into Workforce Productivity 6/7/2021

   With the rapid acceleration of digital transformation trends and remote work, a new category of workforce analytics tools is emerging that provides insights based on the digital user activity in today’s modern workplace.

2. Why Your MSP Needs Cyber Insurance 6/4/2021

   Kirsten Bay has been working in risk intelligence, information management, and policy expertise across a variety of sectors for more than 25 years. She has been the CEO of Big Data and cyber security companies for the past 6 years, leading the strategy and development of next-generation analytics and attack detection technologies.

3. How MSPs Can Use Webroot Cyber Resilience Solutions To Get their Time Back 6/3/2021

   Although they didn’t always call themselves a managed service provider, that’s exactly what T-Consulting has been since its inception. According to Vera Tucci, founder and CEO of the Italy-based MSP, it was her mission to give her clients more than a basic hardware/software bundle with a few hours of IT consultation. She knew her clients needed a greater level of service, especially those whose businesses had grown from small family operations into larger companies, and that’s what she built her own business to provide.

4. What Real Security And Compliance Look Like When Managing 5000+ Endpoints 6/3/2021

   In the United States, there are approximately 350,000 companies contracting for the Department of Defense. Each of these companies have to meet varying degrees of compliance and are now subject to the Cybersecurity Maturity Model Certification (CMMC). Effectively, CMMC means that before a DoD contractor can execute on their contract, they have to receive an independent, third-party verification certifying whether they meet the correct security and compliance criteria. The process is expensive and it’s pass/fail.

5. 5 Tips To Get Better Efficacy Out Of Your IT Security Stack 6/3/2021

   If you’re an admin, service provider, security executive, or are otherwise affiliated with the world of IT solutions, then you know that one of the biggest challenges to overcome is efficacy. Especially in terms of cybersecurity, efficacy is something of an amorphous term; everyone wants it to be better, but what exactly does that mean? And how do you properly measure it? After all, if a security product is effective, then that means few or no cyberattacks should be getting through the lines of defense to the actual infrastructure. Yet, faced with modern cyber threats, that seems like a pretty impossible goal, particularly as many attacks are designed to operate under the radar, evading detection for weeks or months at a time.

6. Podcast: Cyber Resilience In A Remote Work World 6/3/2021

   The global pandemic that began to send us packing from our offices in March of last year upended our established way of working overnight. We’re still feeling the effects. Many office workers have yet to return to the office in the volumes they worked in pre-pandemic. For MSPs, that makes up a good portion of their clientele.

7. Return To Office Cybersecurity Preparations 6/3/2021

   As long as technological evolution continues, cyberthreats are going to increase. The ongoing pandemic has brought in a new wave of cybercrimes as opportunistic criminals see this global catastrophe as a new opportunity to deliver their phishing emails. Combined with technology gaps in most organizations and scattered workforces due to the pandemic, cybercriminals are having a field day as a result. A study by Webroot estimated that one in three people in the United States have clicked a phishing email in 2020, with most of these emails carrying COVID-themed messages.

8. The Evolving Landscape Of The MSP Business Report 2021 5/26/2021

   One of the biggest challenges for any MSP is knowing what areas to focus on when it comes to offering services. The services market is becoming increasingly crowded, and once a course has been set, it is not easy to change direction. So MSPs have to get it right the first time. Many are still in the early stages of their services journey and some were perhaps forced on the services path during the challenging year that was 2020. But as the fourth annual MSP Day Report shows, the appetite for services is growing, with more than half of our respondents (56%) revealing they saw managed services as the biggest sales/revenue opportunity for 2021.

9. 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations 5/21/2021

   A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

10. Navigating The New $28.6B Restaurant Revitalization Fund 5/21/2021

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.