Guest Contributors
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How MSPs Can Help Their Clients Gain Workforce Productivity Insights
4/19/2021
It’s no secret, organizations are facing challenges adapting to the rapidly evolving future of work. This accelerated shift has shed light on the importance of visibility into how employees work, which also opens up an opportunity for MSPs to help their clients implement new technologies to gain the visibility they need.
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2021 Retail Technology Trends
4/15/2021
There’s little doubt that the global pandemic has accelerated change across industries. And this is especially true for retail. Flexible service companies have found tremendous opportunities in this changing market, while other businesses run the risk of being left behind.
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Solving The Field Service Resourcing Challenge In Retail In-Store Systems
4/15/2021
The unprecedented events in 2020 forced service leaders to challenge the status quo or risk obsolescence. Companies that prided themselves on having a best-in-class field service workforce were suddenly caught with an enormous operating expense sitting idle with no end in sight. In contrast, flexible service teams that could meet the retail industry’s demand for contactless technology experienced tremendous upside.
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4 Customer Experience Lessons From An Industry Leader
4/15/2021
Recently, Field Nation hosted an executive webinar with Service Council entitled “Growing Profitably in 2021: Leveraging On-Demand Talent.” The webinar featured ideas from service industry leaders, including Rob Miller, Chief Customer Officer (CCO) of Service Express. He shared how his company leverages on-demand labor to create a differentiated customer experience.
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How To Mitigate And Manage Field Service Risks
4/15/2021
Risks are an unavoidable part of field services work. Workers can get injured onsite. Equipment can be damaged. Projects don’t always get completed properly. You can’t eliminate workplace risks, but you can manage them. That’s why a proactive strategy makes it easier to identify common risks and take steps to mitigate negative effects. On-demand labor platforms like Field Nation have many advantages over hiring contract technicians on your own. Here are several ways Field Nation can help you manage risks.
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A Closer Look At Basic Managed Security Services
4/14/2021
As an MSP, you most likely spending a chunk of your time scouting new revenue opportunities, and you may have found basic security assessments are a great way to get your foot in the door. One-time security assessments can clinch a new account, and ongoing assessments can capture recurring revenue. Let’s take a closer look at the two types of assessments that can expand your business.
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What Are the Top 5 Cybersecurity Concerns for 2021?
4/14/2021
Most of us are glad to see 2020 in the rearview mirror, but what does 2021 hold? What cybersecurity issues are keeping IT leaders awake at night in this new year? Let’s see what insiders and security professionals have to say.
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What Is Human-Powered Threat Hunting?
4/13/2021
Hunting is a tale as old as time. Humans have been hunting for thousands of years—whether it be against prey or foe. While the hunt looks a bit different in the realm of cybersecurity, there’s one thing that still applies—nothing beats human instinct.
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What Is A Persistent Foothold?
4/13/2021
According to Huntress lore, the concept of hunting for footholds was cooked up during our founders’ time at the NSA. As cyber operators, they understood the crucial role that persistent footholds played in the attack chain. Footholds allow attackers to maintain access to their targets—and yet, they often don't get the attention they deserve from defenders.
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Rapid Response: Mass Exploitation Of On-Prem Exchange Servers
4/13/2021
On March 1, our team was notified about undisclosed Microsoft Exchange vulnerabilities successfully exploiting on-prem servers. After the tip from one of our MSP partners, we confirmed the activity and Microsoft has since released an initial blog and emergency patches for the vulnerabilities. The purpose of this blog post is to spread the word that this is being actively exploited in the wild. At the moment, we’ve discovered 350+ webshells across roughly 2,000 3,000 vulnerable servers (majority have AV/EDR installed) and we expect this number to keep rising.