Guest Contributors

1. If You Don’t Sell UC Solutions To Your SMB Customers, Someone Else Will 9/16/2015

   The Unified Communications-as-a-Service (UCaaS) SMB market presents a significant opportunity to VARs and MSPs to expand — and maybe even protect — their businesses. 

2. 13 Ransomware Statistics That Will Make You Rethink Data Protection 5/4/2017

   Ransomware has had a BIG year. So big, that it has cost US small businesses upwards of $75 billion dollars in downtime.

3. From VAR to MSP: Real Advice From Successful VARs Turned MSPs 5/4/2017

   With intense competition on pricing and paper-thin profit margins, the value added reseller (VAR) business isn’t what it used to be. As a result, many VARs are looking to diversify their offerings and generate new revenue by transitioning over to managed services.

4. Top 4 Marketplace Tips To Find Quality Technicians 7/16/2020

   When you send a technician to a job site, your reputation is on the line. You need quality technicians that can get the job done, and get it done right.

5. Autotask PSA Explained 5/29/2019

   Small to medium sized businesses (SMBs) want to use technology to enhance their business but they lack the expertise to identify, implement and manage it. Managed service providers (MSPs) are capitalizing on the growing need to deliver IT services to SMBs. However, MSPs are constrained by time and staff to maintain growing customer IT needs, while also maintaining and/or expanding their profitability.

6. Big Acquisitions Underscore Shifting Roles In The Channel 7/11/2017

   Over the past few quarters, the acquisition news coming out of Greenville has been quite telling of shifting roles among channel sales and service providers.

7. Compliance Documentation: Underrated Until You Need It, Then Worth More Than Gold! 9/22/2020

   I could hear the fear in her voice. One of our clients, subject to the HIPAA rules, called to say she had just received a letter saying that her company was being randomly audited by the Office for Civil Rights (OCR) — the federal agency that enforces HIPAA — and she only had days to respond.

8. Eight Ways MSPs Can Prove Client PCI Compliance 8/31/2020

   More than 20 million businesses fall under PCI rules, either accepting credit cards or having a merchant account. That makes cross selling PCI services a no brainer. Once you are entrusted with something as critical as PCI compliance, and prove your mettle, customer churn will decrease dramatically.

9. SMBs: The Attacker’s Target 6/15/2015

   Cybercrime is increasing at epidemic proportions, from consumers, to SMB organizations to large enterprises. According to avtest.org, an independent service provider of anti-virus research, more malware was found in the past two years than in the previous 10 years combined. From 2013 to 2014, new malware jumped just over 71 percent from 83M to 142M new strains being introduced. And it turns out Small to Medium Business (SMB) organizations are becoming the cybercriminal’s “sweet spot”.

10. 4 Patch Management Practices To Keep Your Clients Secure 2/12/2019

    Patch management is one of the biggest concerns of IT service providers and their clients. As more vulnerabilities are discovered, patch management begins to feel like a full-time job—especially in larger environments. Developing a patch management strategy can make the practice of updating your clients’ machines a whole lot easier.