IT Glue’s 2019 Global MSP Benchmark Report is jam packed with insights, but as with any research, there are always points where you want to dig a little bit deeper. The purpose of the Report is to determine what the key success factors genuinely are in the MSP space—what matters and what doesn’t—according to hard data. Based on this, it’s pretty clear what one of the fastest ways to move the needle on your revenue and profit growth is: eliminate churn.
Visibility is everything in strategic planning. If you don’t know where you are today, how will you chart a course for your objectives? By automating network discovery, documentation and diagramming, Network Glue gives you unprecedented visibility into all of your clients’ networks. The benefits to your service desk and on-site technicians should be obvious, but there are also downstream benefits from improving your strategic network planning.
Between the limited implementations available and the high cost, adding a tableside device to their ecosystem provided more problems than solutions for resellers. However, recent changes in the industry have allowed this technology to increase sales and augment the considerable value resellers can already provide.
As more SMBs realize they are no longer able to fly under the proverbial cyberattack radar, there’s a big opportunity for managed service providers (MSPs) at several levels to get in on offering security services.
Security is the hot topic of the day. Everyone’s talking about it. Your customers are asking about it, they’re expecting you to be the expert, and it’s a conversation you’d rather not have. Can you even make money offering security? You definitely can, if you approach the conversation the right way.
Are you considering how to get in the security services arena? The security market is a hot one, ripe with opportunity. All MSPs are on the same journey towards advancing their security maturity, but the path will be different for each.
According to a recent Aria research study, only 11% of businesses are planning to rely on one-off sales as a major point of revenue moving into the future. Adding a recurring revenue model is the key to staying ahead of technology and moving your business forward.
Reselling is your comfort zone—it’s what you know inside and out. But it’s not providing the returns it once did. Increasing competition in hardware and software means you’re relying on margins that get thinner every day to keep your business profitable. Gartner has predicted that 40% of VARs will go out of business if they do not adopt a recurring revenue model. It’s time to evolve to save your business.
If your customers are like most organizations, 75% of their employees recycle or use a variation of the same password across most of the systems and websites they access – both on and off their employer’s network. And this practice is becoming increasingly dangerous.
Not familiar with the term “Dark Web”? That’s okay, even some of the most sophisticated individuals in the tech space have no idea what the dark web is and how it’s accessed. As an MSP or MSSP, you are doing your part to secure and monitor your client’s network and provide a seamless user experience. However, through no fault of your own, your client’s and their employees are not making your job easier by creating credential-based blind spots that until now were hard to detect and mitigate.
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