Magazine Article | May 1, 2018

Why Non-OEM MSP Performance Is Lagging

By Jeff Connolly, Sr. Director, Managed Services Research, TSIA

Non-OEM managed services providers are falling behind their hardware and software manufacturing peer groups in most of the key managed services growth metrics TSIA tracks. As traditional technology consumption models shift rapidly to cloud, subscription, and as-a-service models, OEMs are outpacing non-OEMs in adapting to these new paradigms. And this sea change is starting to look a lot less like a changing tide and a lot more like a series of devastating hurricanes.