By Geoffrey Willison, ConnectWise
Reflecting on the past year, it’s clear that remote work played a major role in maintaining business operations. Many businesses quickly moved to a full or hybrid remote work model in response to the pandemic, which in turn led to an increase in the need for IT services necessary to resolve a myriad of issues that arose as a result and to ensure business continuity.
At the start of 2020, the Technology & Services Industry Association (TSIA) released The State of Managed Services 2020, a report that revealed the ratio between products and services for the T&S 50 (an index of 50 of the largest tech companies). The report showed services now comprise 60% of revenue, a stat which confirms IT services are a growing industry and remain a top process outsourced by small businesses.
For IT services looking to use these findings to grow their business and participate in the expanding market in 2021, it is necessary to understand their appeal to small- to midsized businesses (SMBs). Managed services provide four major benefits for SMBs: cybersecurity, cost-saving services, access to the latest technology, and the right talent to handle their concerns.
Below, we’ll explore each of the reasons that make managed services the perfect solution for SMBs.