By Steve Salmon, VP of Business Development, Field Nation
As COVID-19 upended every aspect of daily life, organizations had to choose whether to 1) lay off employees in response to decreased demand or 2) hold on to those employees in an effort to “ride out” the pandemic – thereby absorbing the resulting impact to their bottom line.
Now, as the world continues to make steps toward a full reopening, service leaders are faced with a dilemma. They are ready to pump up capacity and take advantage of an impending wave of work opportunity, but are also faced with the same labor shortages currently rippling through every industry.
This problem has wide-ranging implications.
Heightened competition on the supply side of IT services will continue to make sourcing labor difficult. What’s more, the competing factors at the root of this labor problem are poised to induce lasting change in the composition of service delivery workforces.