What Is IT Documentation?

You may or may not have noticed, but the lack of (good) documentation results in a significant waste of time, energy and resources. Around 50% of employees in the U.S. think looking for things they need at work is more painful than going to the dentist. Ouch! They spend close to two hours every day looking for files, information or people they need at work.

Sound familiar? Let’s take a look at how we can solve this wastage problem for your IT team by taking a closer look at IT documentation.

What is IT documentation?

IT documentation is the process of systematically collecting and structurally organizing all your mission-critical IT information so your IT team(s) can easily access the right information (the information they need) at the right time (when they need it).

Now, it is possible that you are already doing this in some way, shape or form. After all, we do live in the “age of data.” But the trick is to do it right!

Trying to document a lot of data that’s spread out across different platforms and tools is a futile endeavor. This is called information sprawl, and when your information is sprawling, it’s hard to retrieve it on-demand.