While many restaurants have been using POS systems for years, there are plenty that still do things with a cash register. Take, for instance, PY’s Saloon and Grill in Osceola, WI. Nestled along the St. Croix River, the bar and restaurant relied on an antiquated electronic cash register for years. Unfortunately, without the capabilities of a POS system, PY’s owner was experiencing a multitude of problems. Ticket-related challenges included a wait staff that was charging different prices for the same item (often guessing prices), checks were hand- written and prone to errors, extras weren’t added to tickets so customers weren’t charged, tax wasn’t being added, and incomplete tickets were given to the cook, requiring follow-up questions before food could be prepared. Additionally, tabs were manually recorded on paper and frequently lost. Finally, without having a modern POS system, PY’s owner was unable to track menu items, sales information, and the hours of employees.
Scott Barta, owner of restaurant and retail IT solutions provider Bata-Tech POS, recalls that PY’s management spent years looking for a POS system that fi t their needs at the right price. “In trying out POS systems, they found many wasted steps in software applications, and many complicated features they didn’t need,” says Barta. “The owner was also turned off by the high initial costs for a new system and the on-going service contract it would require.” After some urging, Barta was able to present PY’s owner with a unique alternative to what he’d been seeing in the POS marketplace — a Harbortouch Elite hospitality system.
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