By Ashley Ogilvie, IT Glue
Got time? Probably not. According to our recent Global MSP Benchmark Survey, the biggest challenge MSPs face today is a lack of time. How do you solve that?
One of the key ways is to look at the areas in which MSPs are currently wasting the most time. Every MSP is different, but understanding how MSPs waste time can shed light on areas where you should be able to reduce waste. Take a look at the top 5 time wasters for MSPs, and think about how you can streamline your processes and eliminate time waste.
1) Finding and developing good talent
How difficult is it to find good techs? As the second most prominent challenge MSPs are facing, finding talent is certainly not easy. Here you have a lot of time waste taking place, from waiting for the right candidate to trying to train an average candidate, and so on. Finding the right talent can be a slow process, but developing talent unfortunately doesn’t get much easier.
It typically takes years for a tech to go from Tier 1 to Tier 3. That’s years of talent existing below its potential. Creating good processesallows talent to grow, rather than stagnate. When your junior techs learn how to do more, not only are they more productive, but your senior techs are freed up to do more as well. Getting your staff to their best levels faster is a great way to become more efficient.