In the world of retail, point of sale (POS) represents the most dramatic recent shift in technological advancement. Several factors—including the labor shortage and the COVID-19 pandemic—upended retail norms and pushed companies to keep shopping convenient.
Because POS devices are a crucial touchpoint for customers, they play an outsized role in maximizing this convenience. Read on for three key POS trends to look for in 2022 and their expected impact on field service.
Self-checkout is becoming the new normal
Demand for field services related to self-checkout technology grew 42% in 2021, and this upward trajectory is expected to continue through 2022 and beyond. In contrast, traditional POS work experienced slower growth at 14%.