In both years of IT Glue’s Global MSP Benchmark Report, we found that a substantial percentage of MSPs are thinking about changing at least one element of their tech stack. In a sense, this shouldn’t really be surprising, because any reasonable business would regularly re-assess if their tools will continue to meet their needs going forward.
Start with the “why”
Sounds like a cliche, and it is, but that doesn’t mean it’s wrong. Having a larger vision and sense of purpose for the business provides a framework for every decision that follows. The CEO of an MSP that wants to grow aggressively will have different needs than a 55-year-old owner of a lifestyle business who mostly just wants to cash out in a few years.
How does this tool serve my needs?
Once you know what you want to get out of your business - in whatever role you’re in - you start making a list of your needs, and then evaluating the tools on the market. A fairly common experience is searching vendor websites and poring over feature checklists. But all the beautiful features in the world don’t matter if you don’t need them.