Most day-to-day IT maintenance can now be done off-site. This gives MSPs enormous flexibility to serve more customers with fewer resources.
That said, comprehensive service agreements often include break-fixes, hardware upgrades, and routine cleaning. Compared to remote IT management, these on-site services are often far less efficient.
Providing on-site managed services doesn’t have to be a financial drain. This guide explores ways to make your field service work more profitable, including:
- Tapping into a cost-effective, flexible contingent workforce.
- Reducing labor and travel costs by being more proactive with on-site visits.
- Using technology to increase efficiency.
- Improving your employees’ productivity and utilization rates.