The Secret Sauce Of A Great MSP Leader

By Ian Luckett

I’ve been an IT leader for numerous teams spanning nearly two decades and over that time I’ve encountered a wide variety of other leaders and noticed a several characteristics that distinguish the successful ones from the others.

So, what really makes a great technical leader and more specifically a great leader of MSP teams? Eliminating common pitfalls is a great place to start and I’ve written an extensive article on the topic, including a video interview over at the Altaro DOJO. However, to give you a taster of what’s in store there, here are two of the most common mistakes MSP make when building technical teams.

You Keep Your “Master Plan” in Your Head

It’s all very well and good coming into the office every day, but where is the business going from a growth point of view?

By keeping your “Master Plan” i.e The Company Vision, in your head, you will be missing out on inviting your team to be involved in your journey.