The Lean MSP: Introduction To Lean And The 8 Wastes

When you hear the term ‘8 Wastes’, what springs to mind? Some inhospitable realm in a fantasy novel series? Maybe, but the 8 Wastes are actually a central element in lean management philosophy. And when you understand what the 8 Wastes are, and more important how to eliminate them, your MSP will also be leaner and more profitable. The Lean MSP series will provide a roadmap for how an MSP can adopt lean philosophy to achieve better operating results.

The Origin Story

The modern concept of lean management was created by Toyota, and initially gained popularity in the manufacturing environment. The concept has since been developed for services. Lean is especially well-suited to process-driven environments. Repeatable processes make lean a powerful tool for MSPs, as most of you deal with the same types of tickets over and over.