The Increasing Cost Of Field Service Delivery

A conversation with Steve Salmon, EVP of Enterprise and Channel Sales, Field Nation

Steve Salmon has been EVP of Enterprise and Channel Sales for Field Nation since the end of 2019. He builds, transforms, and leads high-performance sales, presales engineering, solutions marketing, and sales enablement teams around SaaS and XaaS products and services. Steve recently took a break from his never-ending mission of refining and improving value-based selling approaches for better customer outcomes and sales results to answer some of our questions.

Q: Cost is always top of mind for field service organizations, but especially so during periods of inflation. What changes are you seeing in field service costs?

Salmon: As in other industries, costs in the field service space are up right now. Specifically, field service costs are up about 8% YoY, and we’re seeing that impact service companies’ bottom line across three key dimensions: travel, labor, and equipment costs.