Things have drastically changed in the business world. Traditional brick and mortar stores gave way to digital channels, working from home and virtual meetings became the new way of doing business, and cyberattacks rapidly increased both in number and sophistication.
At a time when organizations were forced to reinvent their strategies, operate remotely and escalate their need for security and collaboration, MSPs were at the forefront supporting and protecting their dispersed workforces and data. The crucial role MSPs played during these uncertain times magnified their importance as both short- and long-term strategic partners.
This increased reliance on MSPs is set to continue as companies look to turn uncertainty into a meaningful transformation in the new era. While this presents MSPs with a host of opportunities, having the right IT infrastructure in place will play a crucial role in determining the success of their business.