By Wael Mohammed, EVP of Strategy, Field Nation
The field service industry has been in a state of upheaval for the past two years.
Enormous demand for skilled technical labor is straining against the pressures of a resource-constrained workforce and macroeconomic obstacles. But despite these headwinds, the bottom line remains clear: the field service industry is pivoting and experiencing a massive opportunity, and 2022 will be a key year as the industry steps forward.
Within this context, service leaders strive to make smart, data-driven decisions. For many, navigating volatile market conditions and anticipating the on-site service delivery needs of key industries (especially retail) will be the difference between success and failure.
When it comes to understanding these trends, Field Nation’s data provides invaluable insight. In 2021, service companies and technicians completed over one million jobs through the Field Nation platform. This field intelligence allows us to gauge demand signals, spot trends related to where industries are directing their technology spend, and predict what these trends mean for skilled IT work in 2022 and beyond. T
his insight gathers strength as more technicians flock to an on-demand work model. While many service companies struggle to find and retain qualified field service workers, Field Nation adds more than 600 new field service professionals each week. The work these professionals perform is the bedrock of our industry insights.
Field service is evolving due to an unprecedented investment in digitization and wireless/connected devices infrastructure. Field service companies that recognize this and act accordingly will be poised for growth.